Consumer Portfolio Services consumers have reported over 179 official complaints. Out of the 179 consumer complaints against Consumer Portfolio Services, 27% were disputed by the consumer (i.e. the consumer was not happy with how Consumer Portfolio Services responded to their complaint) and 98% were processed in a timely manner. 7% of consumer complaints against Consumer Portfolio Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Stop CallsConsumer Portfolio Services Consumer Loan managing the loan or lease June 3, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2014... |
Consumer Portfolio Services Consumer Loan taking out the loan or lease May 24, 2016 - I was assigned account number - for a - Nissan Rogue in the amount of $11000.00 from - /Consumer Portfolio Services -/-/- I never received tile and ultimately the vehicle. When I inquired about this account I was told - - - was ultimately responsible for the vehicle and suit was filed against the company. I was told I would receive in writing a letter to present to the credit bureaus removing this debt as part of the class action lawsuit against consumer portfolio. During the investigation two years ago it was determined that the vehicle in fact was never registered an... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay May 24, 2016 - I received a loan from consumer portfolio services in - of -, in - I contacted them to advise them I would be a week late on my payment. At that time I was told my car would be repoed and I could not be late. The representative told me my due date would have to change. I told them I did not want my due date change, they changed it anyway. I requested for them to change my due date back to the original date when I saw on my next statement. They told me I was not able to request another due date change. I told them I never requested the date to be changed to begin with. They were no hel... |
Consumer Portfolio Services Consumer Loan managing the loan or lease May 12, 2016 - When I was young in the - just starting out in - I bought a car using Consumer Portfolio 's as the vehicle loan owners. Not shortly after buying the car from a shady car dealership I was in an accident. The car was totaled. I arranged for the insurance company to look at the car after I came back from a shorty underway on our ship. I returned to my car being gone and I was told by the towing company that the dealership picked it up. I called the dealership and asked for it back because I wanted the insurance company to look at it and be able to pay it off. They said that it was given to ... |
Consumer Portfolio Services Consumer Loan managing the loan or lease May 6, 2016 - This loan is a predatory loan in which I am paying. I signed a contract to purchase a - - - at - on - -. The interest rate on this loan is 17.95 %. The car is now only worth $6300.00 at trade in value. My pay off at the moment is $15000.00 after 2 years. The loan company named Consumer Portfolio Services is charging me 3 times over what the car is worth. I feel I was scammed into this loan and I have no way of trading the vehicle in with the large negative equity I have with this car.... |
Consumer Portfolio Services Consumer Loan managing the loan or lease April 27, 2016 - I have a car loan through Consumer Portfolio Services. I signed the loan paper through the car dealership to pay the car off after a certain number of payments. However, I do not understand how this company works. Each time I make a payment they change the amount of money that they take of the amount of the loan and how much they charge in interest. For instance one month they took off $58.00 the principal the next month they took of -, the next month $140.00, then another month $0.00. At the rate this is going I will never pay off this car loan. I feel as though I am a victim of pred... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay April 19, 2016 - I have a car loan with consumer portfolio. After falling on hard times due to the loss of my job and my income going down i fell behind on payments. I took my loan out in 2012 i think. They constantly called and harrassed my personal referances giving them info about my loan without my permission and constanly called me at work after being told not to do so. They recently repoed my car for being in default they didnt even try to work with me and refused to lower my monthly payments ... |
Consumer Portfolio Services Bank account or service account opening, closing, or management April 12, 2016 - I have noticed an inquiry on my credit report from Consumer Portfolio Services, CPS, I called the number provided asking them to remove the inquiry since I have never applied for a loan through them nor have I given them a permission to pull or check my credit, after few minutes of questions they assured me that it will be removed, it has been almost a year and nothing was done, I called a couple of weeks ago the same number & was told that they have no record that the inquiry was supposed to be removed but this time it will be taken care of ... .... I honestly do not trust these guys and need... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay April 7, 2016 - consumer portfolio services told my insurance company when i got involved in a accident that i defaulted on my loan and the loan was charged off because of delinquent payment ... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay March 28, 2016 - Consumer Portfolio Services has reported that my car loan was charged off even though I had made payment arrangements with them. They never disclosed to me that they would charge off the account nor did they notify me about this ... |
Consumer Portfolio Services Consumer Loan shopping for a loan or lease March 12, 2016 - I have submitted this complaint earlier this year, but the issue was not solved. I have applied for a car loan and was approved by a lender ; C.P.S ( Consumer Portfolio Services ) .Do to issues associated with the dealer the deal did not go through, now C.P.S is refusing to lend to me when I already have been approved by them twice. Also they have financed people with a similar credit record and score as I do, but they will not approve me, when I have proof of income and capability to pay the loan. Also the dealerships that I applied for are holding back the interest rate that I qualify for, s... |
Consumer Portfolio Services Consumer Loan managing the loan or lease March 9, 2016 - I bought a new car from - - of - in -/-/- and they got me financed through Consumer Portfolio Services ( CPS ). Later I found that they hard pulled my credit 10 times to get this deal to work. From the start - was nothing but nasty to me. I decided for my first payment to send in my payment with a check instead of incurring a $12.00 fee for paying online or over the phone. I sent it in plenty of time for the mail to reach them by my due date. The day after my due date I got several calls a day from them. When I did talk to a representative, things got so bad that I asked to ... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay March 8, 2016 - CPS has harassed me for years by calling my work place and cell phone at least five times a day each ( from about - different phone numbers ). They 've contacted my supervisor, Benefits coordinator, ex husband, parents, friends and even the salesperson who sold me the car regarding payment. They have used threat tactics on my exhusband ( threaten to charge his card if I do n't pay by due date ). They 've taken payment on unauthorized dates, and threatened to pick up my vehicle if I was unable to comply when they wanted me to even though I was proactive and trying to negotiate with them due ... |
Consumer Portfolio Services Consumer Loan managing the loan or lease March 4, 2016 - -/-/2016 I bought a car from Honda here in - -, a Chrysler PT Cruiser. It was financed by CPS INC located in - -. This car has had major problems costing me close to $2000.00 to repair to date. I 've tried to trade this car do to the fact my payments have been on time and up to date just to find out this car has structural damage which was kept hidden from me due to the fact it was not on carfax. I was informed this by - different car companies who both told me this car should not have been sold to me.This car was bought at an auction and the car company was informed which t... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay January 26, 2016 - I fell behind on my auto loan payments with Consumer Portfolio Services. On - -, -, I spoke with a department supervisor and agreed to make a payment of $1100.00 on Friday, - -, - and that would avoid a repossession of the vehicle. I was told that after that payment, I would need to make arrangements to correct the remaining outstanding balance of $1100.00. I asked if they could give me anything in writing so that I would n't make this payment that we agreed upon and the agreement not be honored by CPS. I was told that they could not put anything in writing. I was told by... |
Consumer Portfolio Services Consumer Loan managing the loan or lease January 22, 2016 - Yet another complaint against Consumer Portfolio Services. This will be my - and Hopefully final complaint against them. They have replied to an earlier complaint, I have disputed it and have had no response. so here it is. The contract should be NULL and Void as the Main applicant ( - - ) NEVER signed the contract. The contract should be deemed null and void. 1. On the contract you can see that the due date is to be the - of each month. When the - payment was made early, ( on the first of the month to be considered for the up-coming payment on the - ). Cps took it upon th... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay January 15, 2016 - I am receiving 2-3 call a day from various numbers but they will only leave one message. I am receiving calls as early as - estate on Saturdays and Sundays. They call a friend and my son repeatedly throughout the day and gave them information about my payment being late and the amount due. I spoke with the customer rep and requested that they not call my job and they continued. I saw the number on caller ID and answered and requested for the number to be removed. I am no longer with the company and I was informed by a former colleagues they are still calling. I know I am delinquent but it a... |
Consumer Portfolio Services Consumer Loan managing the loan or lease January 7, 2016 - I have another complaint with Consumer Portfolio Services as well. I was going over my current credit report and noticed that CPS has closed the account and charged it off as of - -, 2015. They are still charging me fees and showing a monthly increase on the account, and trying to receive payment for it. How can they do that when they closed and charged off the account??? Also, the vehicle is still sitting on my property, which I am getting charge additional storage fees from my landlord, as it states in my lease that I am not allowed to have any unregistered vehicles on the property wit... |
Consumer Portfolio Services Consumer Loan shopping for a loan or lease December 20, 2015 - A sub-prime loan company has denied me a loan, after they approved me for a previous car loan a few days earlier.engi was in bad condition, the true price of the car was not reveled to me until the following days, I was told to come back to the dealership to complete more paperwork. Once I saw the true price and the APR I wanted to return the vehicle, because I was sham into a deal, after asking for significant information, that was not given before I considered the deal to be final. I requested a cheaper car in a lot better condition with less miles, the dealership continued to blind me of si... |
Consumer Portfolio Services Debt collection cont'd attempts collect debt not owed debt is not mine December 17, 2015 - Consumer Portfolio Services ( - ) - Calls me periodically and asks about if I know where some person I 've never even heard of is and what he 's doing. They are INCESSANT about calling me even after I 've told them I have no idea who that is and that I have no outstanding debt with anyone and I 'm on a do not call registry. I 've even filed a complaint with the - against them in which they lied and said they never contacted me. That stopped them from calling and asking for a while ( about a year ) but recently they have been calling me again asking about this guy I have never even hea... |
Consumer Portfolio Services Consumer Loan taking out the loan or lease taking out the loan or lease November 30, 2015 - my - loan was with consumer portfolio service. CPS stop taking monthly pymnts from me and forward the account to collection who demanded $10000.00. i filed a complaint via better business bureau, CPS then stated i owe $7000.00 but will settle for $3000.00. i then tryied to trade the vechicle in but CPS now went back-up to $7000.00. CPS solded the account to an outside co. [ als resolvion ] to whom pick-up the vehicle. My vehicle was paid-off and CPS was collecting late fees from me, but stated i still owed on the vehicle. Please Help now that they have the vehicle i want to be clear... |
Consumer Portfolio Services Consumer Loan managing the loan or lease managing the loan or lease November 21, 2015 - Consumer Portfolio Services. The interest charges does not match what they say it is. It is only corrected when I call every month. If no one calls about it they will take your money without a doubt. Rude customer service. Total rip offs! ... |
Consumer Portfolio Services Consumer Loan managing the loan or lease managing the loan or lease November 11, 2015 - Took out a loan with Consumer Portfolio Services. They have been a nightmare, at best. If I am one ( 1 ) week late, they have illegally contacted family members, called me at work, manipulated their number in my caller ID to show the name of a family member. All of the above are illegal and immoral. In the year I have had the loan, I have never been behind in the loan, yet they harass me on a daily ( calling multiple times ) basis. My wife is not on the said loan, although after my phone rings ( with manipulated number, which is my brothers name ), they will immediately call her once I do n't ... |
Consumer Portfolio Services Consumer Loan managing the loan or lease managing the loan or lease November 4, 2015 - Have several previous cases regarding this company and they never responded to the last update. I am not receiving daily calls after they assured me in writing that my account was place on a complete call block. ... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay problems when you are unable to pay November 4, 2015 - I was unable to repay a car title loan, they repossessed the vehicle and now they are still after me for more fees. The amount of the loan that remained unpaid is the same if not more than what they are charging me for the auction sale of the vehicle they took from me. and they are harassing me at work multiple times a day calling everyone and releasing private information regarding me. and they are very ride to me on the phone. ... |
Consumer Portfolio Services Consumer Loan managing the loan or lease managing the loan or lease October 31, 2015 - Took out a car loan in - with CPS. Car was paid off in - and I relieved the title to my car. Upon looking at my credit reports in - this year, they were reporting the status of this loan as charged off/collections and settled in full. I attempted by phone and by certified mail to correct this matter. I asked for proof that this was settled in full and not paid in full. Also asked for proof of the charge off/collections since this was news to me. As far as I knew, this loan was paid off normally. No charge off, no collections and not settled in full. On -/-/- they sent a lette... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay problems when you are unable to pay October 26, 2015 - I purchased a - Ford Focus -/-/2007. The car was financed through Consumer Portfolio services. My interest rate is 17.95 %. I paid over four years and had to file Bankruptcy, they reported I still owed $5200.00. I was current on the car, when I had to file Bankruptcy, I feel they scammed me. And found out they have a case that was filed with the Federal Trade Commission, for these unfair practices and need help. My paperwork shows that they over charged - on my debt and need help proceeding. Due to high interest I feel I am owed back that plus all the fees ... |
Consumer Portfolio Services Consumer Loan managing the loan or lease managing the loan or lease October 24, 2015 - I purchased a car -/-/- for the total purchase price of - with tax. The only bank that would approve the loan was CPS due to some financial hardship in the past. The monthly payments were -. After making - payments of -, I noticed that I still owed - After speeking to an extremely rude lady, I was told they took all the pyment ( including the extra ) for interest. They say it is a simple interest loan therefore they can do that. I asked where is the extra money going? I was told it was paying for the 12 monthly fee to pay my payment on line, and since they never given me a... |
Consumer Portfolio Services Debt collection communication tactics frequent or repeated calls October 21, 2015 - - Consumer Portfolio Services has called my place of work several times a day, several days in a row. He interrogates my support staff of my whereabouts when they tell him I am not available and even asked them for my cell phone number, which they already have. He even yelled at - my receptionists, when she told him I was not in. This afternoon, after being told I was in a meeting with a -, he strongly insisted to speak with me. I excused myself for a moment to let - - know I was in a meeting with a - ; and he was rude and yelling at me. He tried to speak over me as I was tel... |
Consumer Portfolio Services Consumer Loan problems when you are unable to pay problems when you are unable to pay October 18, 2015 - Consumer portfolio services place my loan status on - major credit bureaus as charge off without any written consent to me nor have they answered any email or phone messages i am late on loan and informed them of death in household being cause of reason ... |
Consumer Portfolio Services Consumer loan problems when you are unable to pay October 1, 2015 - I purchased a car loan from this Company in - 2015. I advised the car salesman when asked for my employment number that I can not receive personal calls from work. I was advised my work number was needed to verify employment. My employment was verified before I was able to purchase the car. Ever since I purchased the car, they have been harassing my supervisor and Human Resources Department for late payments. My supervisor advised them on recording at work that I was not able to receive personal calls as they were tying up a consumer line. A representative at Consumer Portfolio Services sai... |
Consumer Portfolio Services Consumer loan problems when you are unable to pay September 15, 2015 - In -/-/-, I had a car on loan with Consumer Portfolio Services. After medical and subsequently financial reasons, I could no longer keep the car. In late -/-/-, after continued harrassment and threatening calls from CPS to me, my parents and friends, I agreed to give up the car. I was paying CPS $450.00 per month, which exceed the value of the car and loan amount. There were times when I was late, but was always able to catch up. CPS sold the car for approximately $5400.00 ( which would indicate the mint condition of the car ). CPS starting contacting me, my parents and friends a... |
Consumer Portfolio Services Consumer loan managing the loan or lease September 13, 2015 - Since the start of my loan, which was opened in - of 2014, Consumer Portfolio Services ( CPS ) exhibited poor business practices from the onset of this relationship. In the process of applying for the loan, I provided my current landlord 's contact information so she could be contacted as a reference. Although they said they contacted her, they did not. My landlord had to contact CPS to verify herself as a reference. The burden to verify my application info should n't have fallen on me- the applicant! After the loan was approved, the loan documents were mailed to the wrong address. To date,... |
Consumer Portfolio Services Debt collection communication tactics frequent or repeated calls September 10, 2015 - Consumer Portfolio Services Account Inquiries System, - has constantly called our home asking for a person who does not live here. I have asked if they have any action against either myself or my wife and they admit they do not. I have advised them that I will not discuss with them any person who does not live in my home. They started calling me by name and now are calling my wife by name. DO Not Call register obviously does not work as we have never done business with them and are the list. This needs to stop. ... |
Consumer Portfolio Services Consumer loan managing the loan or lease July 29, 2015 - I purchased a auto loan with CPS Consumer Portfolio Services Inc. on -/-/14, I informed them that the vehicle odometer was tampered with, and the dealership refused to pay my old auto loan off which damaged my credit. After reviewing my complaint. CPS informed me that this loan was null and vold because the Auto dealership violated their agreement with CPS, regarding opeing up a new loan with me because I had - auto loans currently open. I ask CPS to provide me with a letter explaining this information before I return the car, because I was n't confident my credit would be safe withou... |
Consumer Portfolio Services Consumer loan problems when you are unable to pay July 14, 2015 - I currently have a past due auto loan with Consumer Portfolio Services ; I am currently behind on payments due to the decrease in work hours which puts me in the position to make the auto loan payments unaffordable. ... |
Consumer Portfolio Services Consumer loan managing the loan or lease July 10, 2015 - I have a loaned of $3000.00 on - 2014, My balance never goes down I am late with my payment sometimes. All the payments its goes only in the interest because of being late and charged me - a day. I almost paid about - or more but my balance still $2800.00. If i do not pay on time my payment will only go on interest.. This is too much interest. The company is Consumer porfolio services of california. Its located at - california. My name is - - -, MY PHONE - MY ACCOUNT NUMBER IS - - ... |
Consumer Portfolio Services Consumer loan problems when you are unable to pay July 1, 2015 - The name of the company is Consumer Portfolio Services ( CPS ) and I had a car loan with them that opened on -/-/-. Unfortunately a few months after the purchasing the vehicle it started requiring thousands of dollars of repairs and I could not afford to fix it and pay the monthly payment of - dollars. At the time my payments started becoming late and CPS started calling my friends, family and work telling them that I owed money on a loan and trying to shame me into paying. Also they started adding on fees on top of other fees and so forth. Finally because I could n't handle the stress... |
Consumer Portfolio Services Consumer loan managing the loan or lease June 28, 2015 - Consumer Portfolio Financial is not applyng any of the payments towards any late fees. I have continuously submit payments that include the late fee but they refuse to apply the amount to any late fee. I have contacted CPS and they still refuse to apply the late fee as required. Also to print the bill and show the correct due dates as required. The bill is cut -/-/- and received -/-/- with a due date of -/-/-. Essentially an individual will receive the bill after the due date. This has been brought fourth numerous times. ... |
Consumer Portfolio Services Consumer loan problems when you are unable to pay June 22, 2015 - My issues begin from the beginning of the loan when I was told that the amount I was financed and the blue book value of the car was to much. I tried and make the payments but due to financial difficulties beyond my control I was making them but not on time. I also lost my insurance and in my state you must have insurance on a registered vechicle at all times. This caused me to be sanctioned by the state and the penalty was to pay a fine and a hold on the license for a certain time frame. I put the car in a parking garage in my area to avoid and tickets so on. The parking garage was expensive ... |
Consumer Portfolio Services Consumer loan managing the loan or lease June 14, 2015 - a debt collector from consumer portfolio ( cps ) called me, I hung up on him telling him it was a bad time too talk I was driving, he called me right back, again I told him it was a bad time and hung up again. he called me again, I said it is a very bad time I am going too hang up, and I did, he called me again, - times in a row. I asked to talk too a manager, this collector told me no manager was working and he hu. I stopped at a rest area on the pa turnpick and called back, talk too a working manager. she told she would have too listen too the tapes of the call. I asked when I could call ... |
Consumer Portfolio Services Consumer loan managing the loan or lease June 8, 2015 - I purchase a vehicle from - - - - - -, - -, -My Salesperson was - -. The financial person didthe additional fees to make payment each month on my loanwith Consumer Portfolio Services, INC ( CPS ) located- - -, -, - - - went to make my - payment the customer servicerepresentative that you have to $12.00 for each paymentI informed her that no one told us that. On the statementthat was mail to us, it does n't say nothing about any feesI told her that was wrong for your company not to informedthe customers of this fee before signing the lo... |
Consumer Portfolio Services Debt collection improper contact or sharing of info contacted me after i asked not to June 4, 2015 - I told this company to stop calling me. They have called me over and over and even my employer. This company has even went to the point of calling me where it shows up as unknown on my cellphone. It is starting to be annoying and I feel like I 'm being harassed by this company. ... |
Consumer Portfolio Services Debt collection cont'd attempts collect debt not owed debt is not mine May 19, 2015 - I mailed off several complaints to different addresses for this company as well. Unfortunately, I was the victim of identity theft. I have done everything required of me by law to dispute the fraudulent items on my credit report. I sent a letter to CPS d/b/a Consumer Portfolio Services Inc '' on -/-/2014 via USPS certified mail. The company refuses to honor my rights under the FDCPA & the FCRA as a victim of identity theft to remove the fraudulent inquiry that was submitted without my knowledge, consent and/or authorization. Please find attached the notice that was sent out along with the a... |
Consumer Portfolio Services Consumer loan managing the loan or lease May 12, 2015 - I have a car loan with consumer portfolioand my loan has not went no where. I have had the vehicle for almost 3 years now and they have been charging me alot of late fees. I have had different car loans in the past and they give you a 30 day grace period to pay your loan. When I got with this company I was not told about this. I really feel they are ripping me off and I do not want to be under them. I understand I have been late but its how my payday falls and they been calling my job harrasing and everything. I know they are ripping me off ... |
Consumer Portfolio Services Consumer loan taking out the loan or lease May 11, 2015 - On -/-/-. I received a vehicle from - ( I live in - ) that I purchased from - in -. The vehicle arrived without a temporary plate. When I asked the dealership about this, they said the plate blew off in transport. The transport driver stated it did not have a plate when it was picked up. My loan was financed by Consumer Portfolio Services ( they were fined - -/-/- by the FTC ). For several months after I received the vehicle, the dealership would not send me the title and registration. - got involved, but apparently the dealer did not own the car when I purchased it... |
Consumer Portfolio Services Debt collection communication tactics used obscene/profane/abusive language April 13, 2015 - My daughter recently filed for bankruptcy and her car was included in that filing. She no longer wants or can afford the car so I decided that I would try to reach a settlement agreement with the lender Consumer Portfolio Services ( CPS ). We went back and forth a few times until we verbally agreed on a fair price. I acquired the monies needed then contacted CPS asking for a written settlement agreement, especially after researching the company a bit and finding out about their shady practices. I was told that they dont give written agreements because everything is noted on the account in thei... |
Consumer Portfolio Services Consumer loan taking out the loan or lease April 2, 2015 - For the - time in my life I purchased a car. I was advised by the dealership here in Texas that CPS was financing the car. That was -. As of today, -, I have yet to receive ANY documentation from CPS. However, today I did receive a dept collection call from them because the - payment was due - & I was late. I NEVER knew the payment date & the dealership was n't certain of the actual monthly amount. Back on -, my wife scanned and emailed a copy of the receipts for the down payment, a complete copy of the contract we received, and pictures of the interior and exterior of the ca... |