Valley National Bank consumers have reported over 149 official complaints. Out of the 149 consumer complaints against Valley National Bank, 17% were disputed by the consumer (i.e. the consumer was not happy with how Valley National Bank responded to their complaint) and 99% were processed in a timely manner. 21% of consumer complaints against Valley National Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Stop CallsValley National Bank Bank account or service account opening, closing, or management March 23, 2016 - I am a - woman, who is a -. On - - 2016, I visited a branch of Valley National Bank located at - - - -, -, NY -. I went to discuss the possibility of opening up a teen checking account. The guy named - - - ( manager ) kept questioning me without any willingness to help and with obvious discrimination on my race and gender. He later rejected me rudely without giving me any reason. ... |
Valley National Bank Bank account or service account opening, closing, or management December 19, 2015 - My mother has - and is - years old making it difficult for her to get around when she is not hospitalized. A few years back we went to a branch and had my name added to her passbook savings account in case of situations like this. I had no reason to go since then, until now, but when I went, the bank had mixed someone else 's information with my name on the account and it would be difficult to straighten it out without my mother. In the interim we went and had power of attorney documents notarized for me. However when I went to the bank, they stated they still need to investigate since m... |
Valley National Bank Mortgage loan modification,collection,foreclosure December 7, 2015 - Valley National Bank informed me that the interest only period would end -/-/-. Payment to go from - to - ( or there abouts ). I sought their help in reaching a modification agreement and submitted their application along with all the income required documents. - - - communicated with me several times via email with additional requests or to communicate questions. On -/-/-, I received a denial of modification with a one line statement as to the reason : Sufficient income ... Using the same established means of communication, I requested a more elaborate explanation a... |
Valley National Bank Bank account or service making/receiving payments, sending money November 17, 2015 - I have set up a pay my bill with - - to pay my mortgage at Valley National. Valley National complains that they are getting the payments late because they are mailed to them by - -. When I asked if they can get the payments wired to receive quicker they say that the option is not possible through Valley National. I 'd like to understand why with the technology available these days why this is not possible. The only reason I see is that Valley can charge late fees by saying they have not received the payment. ... |
Valley National Bank Mortgage application, originator, mortgage broker July 13, 2015 - I applied online for a refinance, and the GFE that was generated did not remain the same after I spoke with an agent the first time. On -/-/15, I paid the lock-in fee of $490.00 for which the agreement said I could rescind it if I did n't yet receive countersigned documents. I rescinded the agreement on -/-/15 because I became distrustful of the process and agent. Plus, I had n't received any documents. I was told on -/-/15 that the lock-in fee of $490.00 that I paid would be refunded to me. After sending a reminder email on -/-/15, I still have n't heard from any a... |
Valley National Bank Bank account or service problems caused by my funds being low June 26, 2015 - We have a account at Valley National bank in new jersey, we are in retire community in - nj, the branch that we got our account is there n close to us the complaint is every time we deposit or transfer money from our savings to cover some bills that i see is missing the money to cover those bills including pennies they charge us $ -.every time including - in same day for another bill not even when i trasnfer the money early in the morning before banking hours they still charging us $35.00 for late fees we got other banking institutions n they never charge us when we put the money to... |
Valley National Bank Consumer loan taking out the loan or lease May 24, 2015 - After a serious automobile accident in -/-/-, I went to a dealership I had dealt with at least - other times. I was not in a frame of mind to make a decision since I was suffering from a - and had taken off walking - miles due to my condition. the same salesman I had done business with in the past handled the account. He financed my vehicle through a bank VNB. not sure if it was in - or -, since I received harassing phone calls, telling me they had not received payments. Also, my vehicle and another - have same VIN #. I was proud of my credit history until this bank ruin... |
Valley National Bank Mortgage loan servicing, payments, escrow account April 7, 2015 - - - applied for a modification on -/-/2015. A complete package was submitted including but not limited to all income verification, bank statements and application. The file was briefly reviewed by Valley Bank and it was determined that all income information would be needed again along with divorce documents and a quit claims deed. Due to the lack of income an affordable divorce attorney was hard to find. On -/-/2015 the quit claims deed was finalized and a new complete package was submitted to Valley Bank containing all documents requested. On -/-/2015 we contacted Val... |
Valley National Bank Mortgage application, originator, mortgage broker April 1, 2015 - I applied for a refinance with this bank based on Radio commercials calling for a - refinance. The issue I have was that theyrequire you to fill out a mortgage application and require you to pull your credit, PRIOR to requiring you to pay the nonrefundable - fee. I contacted - - who put me in touch with her Manager - - - - regarding themain issue is the fact that they require you to pull your credit prior to disclosing the fee. I would have never have givenpermission to pull my credit if I had know the fee was non refundable and up front. Credit Inquiries affect credit ... |
Valley National Bank Consumer loan managing the loan or lease March 23, 2015 - Have a car loan from VNB Loan Services. Was told by phone the car loan had been paid up in - 2014, but that I owed additional fees & wo n't get my car title until all paid. From - 2014 including a payment made today, I have paid an additional $3200.00. I know there were some gaps in insurance and over the phone that 's what they said I owed more money for but I have never received the additional amount due in writing. In fact I asked for a list of all payments received & how applied as well. Requested -/-/14 this info in writing along with a payment which the post office confirme... |