Review and analysis of over 7 complaints against Valley National Bank
Valley National Bank consumers have reported over 7 official complaints related to Making/receiving payments, sending money. Out of the 7 consumer complaints against Valley National Bank, 0% were disputed by the consumer (i.e. the consumer was not happy with how Valley National Bank responded to their complaint) and 100% were processed in a timely manner. 29% of consumer complaints against Valley National Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Valley National Bank Bank account or service making/receiving payments, sending money November 17, 2015 - I have set up a pay my bill with - - to pay my mortgage at Valley National. Valley National complains that they are getting the payments late because they are mailed to them by - -. When I asked if they can get the payments wired to receive quicker they say that the option is not possible through Valley National. I 'd like to understand why with the technology available these days why this is not possible. The only reason I see is that Valley can charge late fees by saying they have not received the payment. ... |