Valley National Bank Consumer Loan Complaint

Valley National Bank Consumer loan department,

Vehicle loan Managing the loan or lease Pennsylvania

Have a car loan from VNB Loan Services. Was told by phone the car loan had been paid up in - 2014, but that I owed additional fees & wo n't get my car title until all paid. From - 2014 including a payment made today, I have paid an additional $3200.00. I know there were some gaps in insurance and over the phone that 's what they said I owed more money for but I have never received the additional amount due in writing. In fact I asked for a list of all payments received & how applied as well. Requested -/-/14 this info in writing along with a payment which the post office confirmed was signed for -/-/14 and the enclosed payment cleared my bank -/-/14. They refuse to mail me any documentation. I am willing to pay what I owe but feel they are trying to overcharge me because they have n't sent written documentation. Everything has only been provided via phone calls. I think as a consumer I should be getting the addition request in writing as proof for my records.