Review and analysis of over 19 complaints against Valley National Bank
Valley National Bank consumers have reported over 19 official complaints related to Application, originator, mortgage broker. Out of the 19 consumer complaints against Valley National Bank, 42% were disputed by the consumer (i.e. the consumer was not happy with how Valley National Bank responded to their complaint) and 100% were processed in a timely manner. 37% of consumer complaints against Valley National Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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Valley National Bank Mortgage application, originator, mortgage broker July 13, 2015 - I applied online for a refinance, and the GFE that was generated did not remain the same after I spoke with an agent the first time. On -/-/15, I paid the lock-in fee of $490.00 for which the agreement said I could rescind it if I did n't yet receive countersigned documents. I rescinded the agreement on -/-/15 because I became distrustful of the process and agent. Plus, I had n't received any documents. I was told on -/-/15 that the lock-in fee of $490.00 that I paid would be refunded to me. After sending a reminder email on -/-/15, I still have n't heard from any a... |
Valley National Bank Mortgage application, originator, mortgage broker April 1, 2015 - I applied for a refinance with this bank based on Radio commercials calling for a - refinance. The issue I have was that theyrequire you to fill out a mortgage application and require you to pull your credit, PRIOR to requiring you to pay the nonrefundable - fee. I contacted - - who put me in touch with her Manager - - - - regarding themain issue is the fact that they require you to pull your credit prior to disclosing the fee. I would have never have givenpermission to pull my credit if I had know the fee was non refundable and up front. Credit Inquiries affect credit ... |