Valley National Bank Bank Account Or Service Complaint

Valley National Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money New Jersey

I have set up a pay my bill with - - to pay my mortgage at Valley National. Valley National complains that they are getting the payments late because they are mailed to them by - -. When I asked if they can get the payments wired to receive quicker they say that the option is not possible through Valley National. I 'd like to understand why with the technology available these days why this is not possible. The only reason I see is that Valley can charge late fees by saying they have not received the payment.