Review and analysis of over 11 complaints against Valley National Bank
Valley National Bank consumers have reported over 11 official complaints related to Managing the loan or lease. Out of the 11 consumer complaints against Valley National Bank, 27% were disputed by the consumer (i.e. the consumer was not happy with how Valley National Bank responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against Valley National Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Valley National Bank Consumer loan managing the loan or lease March 23, 2015 - Have a car loan from VNB Loan Services. Was told by phone the car loan had been paid up in - 2014, but that I owed additional fees & wo n't get my car title until all paid. From - 2014 including a payment made today, I have paid an additional $3200.00. I know there were some gaps in insurance and over the phone that 's what they said I owed more money for but I have never received the additional amount due in writing. In fact I asked for a list of all payments received & how applied as well. Requested -/-/14 this info in writing along with a payment which the post office confirme... |