Review and analysis of over 286 complaints against BB&T Financial
BB&T Financial consumers have reported over 286 official complaints related to Loan servicing, payments, escrow account. Out of the 286 consumer complaints against BB&T Financial, 21% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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BB&T Financial Mortgage loan servicing, payments, escrow account April 2, 2017 - On -/-/- a $16000.00 principle mortgage payment was made bringing our equity over 20 % ( $99000.00 balance / $120000.00 Sale Price ). We requested that PMI Fees be removed at that time and was assured by a BB & T representative we would no longer be charged PMI Fees. We have not received a statement since that time and have had difficulty viewing information on the website despite repeated request for assistance logging into our account. When we are able to log in, Statements displaying how payments are applied are not available. On -/-/- we spoke to a BB & T representative who... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 29, 2017 - BB & T has a policy where, if the full amount of a mortgage payment is not received, they place the payment they did receive in a suspense account rather than crediting the partial payment to the mortgage loan. They leave the payment in suspense until subsequent payment is received ; they then deduct the shortfall amount from the current month 's payment and add it to the prior month 's payment and apply it to the loan and then move the current month 's payment into suspense. In our case, our payment increased due to an escrow increase ; we did n't realize that when we paid the escrow shortfal... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 29, 2017 - After being accepted for a loan modification I was instructed to make payments directly to BB & T Lost Midigation Dept NOT my regular Mortgage Dept. Asking the loan dept why my payments were not showing up on my statements I was told they knew about the modifacation and not to worry. So far disputes with the bank and breaus has had no effect. -, FL - Home phone - S.S. # - BB & T Mortgage : # -... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 16, 2017 - I had a mortgage and a Home equity loan thru - and it was bought out by BB & T and has been nothing but problems and I received several late fees on an extra account that I did n't know I had. My payments have changed and the terms of my loan have changed and they stated there is nothing they can do about it. I did not sign anything to acknowledge any of these changes just that my prior company has been bought out and nothing will be changed but where I send my payments. Unfortunately this could n't be further from the truth. My mortgage payment changed nearly $300.00 more and my home equ... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 14, 2017 - 3 months ago we refinanced our mortgage with another bank, BB & T has not returned our escrow balance of $2200.00. We never had been a single day late for payment while we hade mortgage with them. So this is their way to make sure we never come back! Past 3 months we called so many times, even went to branch manager for help us but all we had is empty promises : " 2-3 days '', " 24 hours '', ... etc everything but refund check!... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 9, 2017 - My loan home loan for my primary ( only ) home is through BB & T, and secured by - -, and has PMI. I have had the loan for about 6 months and have now paid more than 20 % off. I requested in writing they cancel/terminate my PMI, but they responded that I could not do so since my loan did not have 24 months of payment history ( quoting the Homeowners Protection Act, some protection eh? ). I believe they are in error and should cancel/terminate my PMI as requested. Please assist me in resolving this issue. Thank You - http : //www.consumerfinance.gov-... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 27, 2016 - I have been trying to get BB & T to remove my PMI on my mortgage three times over the last 3 years and every time they give me different reasons why they are unable to remove it. I submitted a request the first time in - of - I submitted it with an appraisal showing that the value of the home had gone up. They declined saying that the appraisal that I submitted was not acceptable and that I had to pay for a new appraisal ( through BB & T to have PMI removed ) I got so upset that I dropped everything and accepted a NO and moved on. In - of - I decided to try to have my PMI removed... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 22, 2016 - BB & T 's response to a previous complaint raised other issues that we have heard for the first time - that they are not an authorized servicer. Throughout the course of this loan there has been lack of notice on many things including who is the authorized servicer. The last of notice being currently that we have not received notice that BB & T is not the authorized servicer along with the pertinent details that should be in such a notice. We have not been informed of who is the new servicer is and the pertinent details that should be included in such a notice as well. We discovered the fact t... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 18, 2016 - For the second time since - 2016, the principal that was to be applied to my home mortgage was not and instead held in suspense. I am striving to pay my mortgage off within a year of -. The mortgage payment ticket was completed correctly both times by me ( - and - ). The first incident involving the error took 3 weeks to correct and apply the payment to the mortgage principal. I received a letter from BB & T Bank dated - and noticed that the full amount of the principal was not deducted. The payment amount was $3500.00. $3500.00 is in now in suspense. This is disrupting my g... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 18, 2016 - On - of this year, while the sale of our prior home was still pending, my wife and I closed on our current residence, and entered into a mortgage that we understood would be owned or administered by Branch Banking and Trust Company ( BB & T ). It was our intention to use the bulk of the funds from the sale of our old home once received to reduce the principal balance on our new one. Wanting to keep some funds in reserve, and knowing we would soon make a major principal reduction, we only put 10 % down on our new home, and accepted that we might have to pay PMI for a few months. Our closing ... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 2, 2016 - I am not getting proper credit for my mortgage payments, and BB & T Bank refuses to correct this matter. Through my credit union 's Bill Pay service, my monthly mortgage payments in the amount of $810.00 were set up as recurring payments and were sent electronically to BB & T Bank each month. My -, -, -, -, -, and - payments were sent from my credit union on the - day of each of these months. However, my payments were posted incorrectly by BB & T, and I did not get credit for my mortgage payments. I was charged late fees, reported to the credit reporting agencies regardi... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 1, 2016 - On - -, 2016 BB & T supposedly completed the acquisition of my bank for a home equity loan and checking account from - -. Since then, it has been nothing but a hassle. The week before, stopped in to a local Branch for the bank because, while I had received information on my checking account, i had heard nothing about my Home Equity Loan. they assured me that my automated debit for my mortgage loan would occur on time, which should have been -. It did not occur until -, which was not an inconvenience, but should have alerted me to a problem. After withdrawing the proper amoun... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 31, 2016 - My husband and I bought a home with a typical loan with BB & T. We planned to renovate and a few months later ( after getting architectural drawings done and hiring a general contractor ) we worked with BB & T to replace that mortgage and close on a construction loan that will convert to a regular mortgage upon construction completion. Our closing statement ( which I will attach to this complaint ) stated we would pay interest only for year 1 in the amount of $950.00 and then our payment would convert to a typical principal and interest payment in year 2 and continue for the duration of the ... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 9, 2016 - My mortgage had remained with BB & T Bank since early - when they bought my mortgage from another institution.I pay $1100.00 as my mortgage and an extra $100.00 that goes to my principal.My payment period starts - day to - day of every month which BB & T draws from my Account with the bank ( bb & t ) automatically.Incidentally, my - - mortgage was deposited into my BB & T account ( $1300.00 ) cash around - on - -, which is within my payment period.Surprisingly, BB & t slammed $47.00 late fee, $36.00 for belated automatic withdrawal on -/-/- and anothe... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 5, 2016 - My fixed rate 20 year mortgage originated with -, was transferred to - - in a takeover/buyout and is now held by BB & T bank. Since the bank buyout transition in - 2016 my mortgage statements have been riddled with irregularities, the worst of which, is that my 'Outstanding Principal Balance ' has n't gone down since -, even though they have taken 3 payments since then. The most recent statement indicated that 100 % of the payment made was allocated to Interest and 0 % to Principal. What alerted me to the problem was that the " Explanation of Amount Due '' fluctuated irrationall... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 15, 2016 - I have had issues with the proper reporting of my home mortgage. My credit report is not correct and I was told it would take 30 days to correct. This has been going on for months now. Please reflect an open BB & T mortgage with - late payments... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 12, 2016 - BB & T is using 365 days this year to calculate their interest on my HELOC ( interest only ) loan with them. I believe 366 days should be used in the calculation. The use of 365 increases the actual interest rate charged above the actual interest rate agreed to and advertised. I contacted BB & T about this and have not received a response.... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 9, 2016 - - Bank in - Virginia, sold my HELOC to Branch Banking and Trust. The original agreement ended in -. It was a 10 year agreement. - extended the agreement but now states it was not extended. I have no straight answer from them. They just foreclosed. Their own law firm, - and - sent me written material from - Va, stating my loan could be reinstated if I simply made it current. I told them, it was current at that moment. The foreclosure started in late -. I had to scramble to find a lender. BBT, I believe, improperly reported my - score. The damage was so great, I could ... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 2, 2016 - In my filed complaint BB & T did not answer the following questions. How can funds received for on time payment by BB & T get posted and reported as late? See attached - statements. 1. Explain where did my money go. 2 Why my payments were not posted correctly to my account as on time payments.... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 25, 2016 - BB & T failed to notify me of an increase in my monthly mortgage payment. I continued to make monthly mortgage payments and BB & T continued to receive and accept my on time payments. In - and - BB & T reported my mortgage payments as not as being paid for two months to the credit rating agencies. I learned of this when I called BB & T to inquire as to why I had not received a new mortgage coupon payment book. I than wrote BB & T and informed them I never received any notification from them regarding the change in mortgage rates and its effect on my monthly mortgage payment. I requeste... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 7, 2016 - My name is - -. I am writing to you because of the dilemma I seem to have with getting my mortgage adjusted to compare with other upstanding and/or low standing citizens of this country. I am a - yr. old self employed, divorced man that refinanced my primary residence ( thru BB & T ) in order to pay off my - wife 9 yrs ago. The fixed rate on my mortgage was set at 6.35 %. I have attempted many times to refinance this mortgage. But, due to guidelines set after the meltdown in 2008, no one has offered to refinance my mortgage because I 'm self employed and do n't show a good enough... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 18, 2016 - I recently submitted a complaint in regards to late payments reported on my credit after a - modification. I have since received notification the late payments would be removed which we are thankful for. Now I check my credit and the BB & T mortgage which should be our current mortgage provider is now marked as closed and the late payments are still showing. The - mortgage has been closed and the late payments removed-this is accurate. Then there is a - - Mortgage showing Open-Current, but also has the late payments. Can you assist me with fixing this. thank you... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 6, 2016 - I submitted a request for removal of PMI from my mortgage loan with BB & T for my primary residence on -/-/2016. With my request, I submitted an appraisal from a licensed and certified residential real estate appraiser showing my current LTV ratio ( - % ) was substantially below the required - %. My request was denied with no reason provided. I called BB & T customer service but they are unable to assist as the mortgage insurance office is a back office function and does not interact with customers. I submitted a formal complaint to BB & T but have not been given a reason as to why... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 5, 2016 - Last year our family needed assistance with our mortgage and taxes, so we sought a HAMP modification. It has/was approved, however there were 4 late payments reported on my credit report. However these were not late, they were paid at the reduced agreed upon payment. I would like these late payments removed from my credit as they were not late.. Thank you... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 3, 2016 - I lost my job in - -, was granted deferment until - with BB & T mortgage. Started a new job in - -. Resumed my mortgage payments. Sent $1700.00 on - -, -, they refunded it on - -. Paid them $14000.00 on - -, they refunded it on - -, -. All I 'm trying to do is keep my house. I will not allow them to take it. I do n't know what they 're problem is but I need help.... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 16, 2016 - I refinanced my mortgage with BB & T in -. Previously my mortgage was held by - - -. Yearly, - - - would send a threatening letter telling me that I had to increase my flood insurance to match the coverage of my homeowners/windstorm insurance. Initially, I did increase it, but a class action filed against - - - resulted in the bank changing its practices. In subsequent years after the suit, - - - would send me a waiver to acknowledge the discrepancy, which I would sign and return. I have lived in my home since -, - : 44 years, 4 months and I have ... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 6, 2016 - My wife and I bought our home -/-/- at which time we paid $170000.00 and it was appraised at $220000.00. With the equity in the home we knew we should be very close if not past the point to be able to have our PMI removed from the mortgage once we made our - payment this past - -. I contacted the bank to get the process started and they denied me by stating that I would have to provide proof of substantial improvements in order to be considered before having made 2 years of payments. I submitted to them work orders and receipts of installing a brand new heat pump system into ... |
BB&T Financial Mortgage loan servicing, payments, escrow account May 9, 2016 - Our HELOC agreement with BB & T stated " The initial Discounted ANNUAL PERCENTAGE RATE is 1.99 %. It also stated " The initial Discounted Annual Percentage Rate is in effect from the date of the Agreement through - -, -. '' The date of our agreement is - -, -. Yet on - -, -, BB & T adjusted our interest rate to an APR of 2.24 %. I called a local office and was told that this was not an error. I then wrote their office in NC and received a phone message from - - ( sp? ) saying the same thing. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account May 6, 2016 - I 've been unemployed for a while and myself and the spouse has been paying the mortgage. There were only once source of income in the home and my spouse was paying the mortgage on time. For some apparent reason I made arrangement and kept those arrangements and they have reported me to the credit bureau for no reason because the payments were made prior or before it gets to the credit bureau.- ... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 9, 2016 - Please see attached documentation. BB & T claims to have received an incomplete Loss mitigation package on -/-/15. I have a fax confirmation that it was received -/-/15 and sent through mail and received -/-/15. I have a copy of the faxed / mailed and it was not incomplete nor received on -/-/15. Furthermore, BB & T stated this should be judiciated outside of Civil Circuit court since it was a " Federal Issue, '' did not wait for the court to rule on any of the objections / motions and proceeded without adherence to Federal law. BB & T had been notified on separate occa... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 21, 2016 - I received a call in -/-/- from my mortgage company, claiming I did n't make a payment, however I was able to show proof that the payment was made and an investigation within the bank was initiated. Over the weekend I received another call claiming that my mortgage payment for -/-/- was past due, and had to explain that an investigation was already underway. From what the representative told me on the phone, she shows that all payments have been received, and not sure why there is an issue, and that my " late '' payments are now impacting my credit score. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 16, 2016 - BB & T retroactively placed force insurance on my account, when they asked for insurance information I provided it, my insurance company showed a new effective date, BB & T said since the date did not cover the past 3 months they would retroactively charge force insurance, I told them I did had coverage during that period and requested they contact my agent. The call center told me it was my responsibility and they could not make outbound calls to resolve the issue, it was my problem ... It took me over an hour on hold to speak with a manager, I gave up and ate the cost since it was clear they... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 7, 2016 - I was intentionally lied to about payoff amount for my mortgage. I had records from the new bank showing payment. BBT said the check was returned thus making payoff not include a $910.00 payment. The next day ( 7 days after posted as paid by the bank written from ) they post as received. We switched -- busn and personal acts away from BBT for this and many more reasons. They are scamming for fees. Now they only refers me to " loan officer '' to try and get my $910.00 returned. Of course He will not answer my calls. Additionally the limited information I can get printed at my local b... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 2, 2016 - My mortgage is with BBT, I have property tax and insurance escrowed. My loan is $170000.00, my monthly escrow is $370.00, my appraisal is $230000.00 and assessment is $2300.00 due in - each yr. My escrow balance was $4000.00 and my account has never been late.I signed up for online banking 2 weeks ago and saw BBT debited my escrow for $16.00 to pay my property taxes. Now this is not a new loan, the bank has a file with my property description, value, name on tax ticket, and of course the correct amount due because I pay escrow & they do a Escrow Analysis each year. I checked wit... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 29, 2016 - BB & T made a mistake and will not correct it. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 21, 2016 - In - of 2015 BB & T took over Susquehanna bank and my mortgage was transferred to a new account with BT & T. I had brought the mortgage current by that time. The terms of the mortgage have the due date as the - of the month with a 15 day grace period. I made the - payment at the -, PA branch. I soon started getting letters and phone calls saying I was past due on the mortgage. I returned the phone calls, went through the data with a representative and thought the matter was cleared up but the next month I received a statement saying I was 2 months behind and started getting phone c... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 16, 2016 - BBT once again is overcharging my escrows account by almost $1000.00. I have been dealing with this issue since - 2015 and they are still messing this up. I DO NOT WANT TO OVERPAY AND I SHOULD N'T. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 22, 2016 - For over a year I have been writing and disputing 30 day delinquency with BB & T. I also went into one of their banking centers and Noone could help me. It 's sad when consumer pay bills consistently online and something apparently happened on their end that caused me to show - delinquency mark. I am frustrated and tired of financial institutions taking advantage of people like myself. This is effecting me negatively. They need to correct the reporting of this information. I have NEVER been late. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 15, 2016 - I sent the Branch Bank and Trust a payment of - on the - of - 2016. The bank applied - dollars to my loan and put the rest in there little hole. This is the - time that this bank as done this to me. I filled out a complaint before but did not follow thru but I am going to follow this - thru, the bank is stealing money my not applying the full amount to loan and holding it. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 28, 2015 - My first home mortgage from BB & T bank was a short sale transaction. The bank accepted less then the mortgage. I signed the - form in - of 2014 selling the home to another individual. BB & T bank then reported the loan delinquent 180+ days for the next 20 months. I have tried to dispute this information - in which I have included the lawyer signed documents showing the home was sold in - of 2014. - has not taken proper actions to fix my credit report. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 14, 2015 - As I previously submitted. BBT gave a loan that was classified as commercial loan which was from the start, out of our paying ability. The initial loan was given in excess of the value of the property. BBT has stopped sending statements, and has stopped responding to my request to review their predatory lending policies and to make correction in the loan. Further, the refy loan was provided without asking any questions of the borrower. While they did go on line to review the household income, which was approximately $1000.00 per month, -, No other documents, no application were required a... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 14, 2015 - I have paid extra money on principle balance of home loan, the current LTV shows 78 % and the bank is not removing the PMI from my mortgage payment, they are stating that I must send in a written request, I explained that at 78 % LTV the law requires them to automatically terminate the PMI, they told me no I must send in written request. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 30, 2015 - HelloMy name is - - - -. I have submitted documentation to the BB @ T escrow dept - to adjust my taxes and they still continue to refused to do so. The first time they wanted me to write a detail letter of why I was disable. ( this violate the health care privacy act ). When I told them I was n't going to give them this information they said they could not guarantee my form being processed. For the second time today I spoke with - - and I explained to her again that I was - Total and Permanent and that I needed my taxes adjusted. SHE REFUSED TO DO SO.. BB @ T keeps ... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 8, 2015 - I feel I am being ripped off by a - membership '' fee.In the past the branch manger waived the fee for me which proves they feel they are ripping me off. Now that branch manager is gone last year the branch manger said I will not do this waiving of fee for you anymore. I feel charging me an extra $50.00 a year is not fair? they are making money on my loan already. Is this annual fee excessive?? ... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 6, 2015 - In -, we sold our home and closed our mortgage, which had been serviced by BB & T. BB & T was supposed to send us our remaining funds held in escrow. BB & T claims that they did so on or about - -. However, we never received the funds. After - calls to the company in the late-- time-frame, we were advised that we could call on or after - - in order to have the check re-issued without penalty. We did so. A replacement was allegedly sent to our new home address on - -. As of - -, we have still not received the escrow funds amounting to over $4900.00. After anot... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 8, 2015 - Last year ( - ) we bought a house and financed it through - Bank. Later the loan was sold to BB & T bank. Last month ( - ) we refinanced our loan. With the refinance process, a new escrow account was set-up with the new lender - - Bank - and it was funded at the close ( for about $2500.00 - We have already received the letter from BB & T ( the previous lender ) that the loan is paid off. At the time off the refinancing, BB & T had about $2100.00 dollars in the escrow account. Since then I have asked BB & T various times over phone and via their secured online email pro... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 2, 2015 - I received a letter dated - -, 2015 from BB & T bank informing me that my hazard insurance '' has expired and that BB & T plans to buy insurance on my property which I will be required to pay for. My property is, has been, and will be covered by a Homeowners policy which names the BB & T mortgage as being covered. This policy is paid by an automatic draft on my BB & T checking account and is and has been up-to-date. I contacted BB & T on - -/-/2015 to inform them of their error and give them complete details of my insurance coverage of my mortgage ; and a follow up on -/-/-201... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 18, 2015 - The bank charged higher interest rate than the loan contract for two and half years. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 18, 2015 - I asked my lender B B & T how to eliminate my monthly PMI payments and I followed all of there instructions and after getting the runaround for over 3 months they keep changing there guidelines, now they said I had to contact - - which I did and they said I qualified for the reduction and I had to go thru my lender and now B B & T has come up with something totally different ... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 17, 2015 - Our account is in foreclosure with BB & T bank, this is a FHA loan and they are the servicer, we have had nothing but headaches trying to work with this company to try and resolve our account, from them offering unaffordable modifications to them telling us we have a credit on the account, when in fact we do not, this is the - time they said we had a credit and in reality, we did not, which brings me to this complaint ... ... ... .... On - -, 2015 we received a re-instatement letter from their law firm the - - -, telling us if we pay $1700.00 by - -, 2015 our loan wou... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 22, 2015 - I needed to change the bank BB & T Bank used to Automaticly Draft Payment from. On -/-/2015, I went on the BB & T websit and changed the bank from - - to - - - - -. My $590.00 payment was set up to be withdrawn, but since my - 2015 payment was due the next day, and BB & T Bank website noted it would take at least - payment cycle before my payment would be automaticly drafted, I elected to pay the $590.00 payment immediately. The next day, -/-/2015, BB & T automaticly drafted another payment of $590.00. So, I called BB & T Bank and asked for E-TRA pa... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 10, 2015 - I financed my house with a 15 yr, fixed rate mortgage and have paid mymortgage on time every month. Further, I have paid an additional $ -to principal with each loan payment since the inception of the loan. Normally on fixed rate mortgages, the interest decreases while thepayment to principal increases as each payment is made. On theservicing of this mortgage, the interest that I pay fluctuates with everypayment and does not steadily decrease. For example, the interest thatwas posted on the statement dated -/-/- of $100.00 isslightly higher than the interest posted on -/-/- of ... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 6, 2015 - We had a home built and closed on our loan in - of -. We closed knowing the taxes were based on an unimproved amount and would increase in - of - when the - appraised our home with improvements on the land. When - - came and went and I had not received a letter from BB & T Mortgage regarding an increase in our payment due to the taxes going up I called them. I was told that they do their annual escrow evaluations in - of every year and I should receive a letter in -. Knowing that there was already a 6 month time period for the - taxes that I have not been paying o... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 9, 2015 - Several years ago I refinanced my mortgage loan to pay off my school loans. When I did so, I was assured the flood insurance would be the same as the the loan I initially had my loan thru. In the refinance process they sold my loan to BB & T assuring me the flood insurance requirement would be handled as it had previously, that being I would pay for flood insurance on the outstanding principal of my loan. My house is assessed for taxes at $78000.00. Resale value is between $80000.00 and $85000.00. My refinanced mortgage balance is $45000.00. BB & T is assessing my flood insurance on $... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 4, 2015 - BBT sent you a false statement regarding my complaint on behalf of my parents. BBT has on file a certified copy of POA in which I have the ability and legal option to take care of and handle this matter. Therefore, my complaint still stands.I made a - part payment to BBT totalling the loan amount. Instead they did something different. When I contacted them in person, BBT was to have reversed the payment, I have forwarded you copy of their statement of intent to correct, reverse the misapplied funds made to them in which it was to have been be applied to loan. Instead they applied it in erro... |
BB&T Financial Mortgage loan servicing, payments, escrow account May 13, 2015 - - -, 2014, I made a payment to BB & T in the amount of $300.00 to be appliedtoward the principle balance of my mortgage ; my monthly payment had already beenmade and applied to my account. BB & T did not applied this $300.00 pay to myaccount, instead they held this $300.00 payment without my permission and against mynumerous requests for almost one year. Although, I had my recite to proved thatI had indeed made this additional payment to my account and requested it to beapplied to the principle ; and to the fact that the regular monthly payment hadbeen satisfied. Despite my calling... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 29, 2015 - I have had a horrible experience with my mortgage from BB & T from the start. However, this latest issue has really frustrated me. My intention from the start has been to pay $1600.00 towards my loan, - a month. My monthly payment is around $2700.00 and the remainder is to be used to reduce the principle. The reason why I am paying - a month is to reduce the interest that accrues on my loan. After contacting the bank today, I learned that they do not apply my $1600.00 payment to the balance of my loan until the full monthly payment is received. The money sits in a suspense account... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 8, 2015 - I sold a home financed by BB & T in - 2014. At the time I was almost - months behind on the payments. The home was completely paid off and I received a refund from my escrow account. A few months later I noticed it was showing delinquent on my credit report so I disputed it. It came back as valid. I disputed again, came back valid. I called BB & T and a customer service rep said there was a $10.00 balance for an inspection. Nobody sent me anything regarding this. I asked how to get it resolved, she transferred me to a voice mail box. I left a message more than a week ago, no response. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 3, 2015 - I am writing because I agreed to allow - be my home insurance provider in - - at a set quote of total around $1300.00 for - - -. In - -, - hired a - party to do an inspection '' or to access '' my house. The - party did not do a good job and misled - on my insurance policy. - then increased my policy to more than - of what it was, without due process not notifying me. This has caused for my insurance company to add an additional $200.00 per month to my mortgage per month, for the period of - - - -. I am about to go into foreclosure be... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 30, 2015 - My husband and I purchased our home in - 2013 and our mortgage servicing was transferred to BB & T. BB & T has been completely negligent in how they have handled our escrow account and our loan servicing, in general, and has cost us an immense amount of time as a result. They applied a payment incorrectly, only to re-allocate it when we received a collections call and disputed the alleged missed payment. They have also mismanaged our escrow account and, as a result, we believe that they have not given the full refund required under RESPA. They have overstated the premium paid for flood insu... |