BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Other mortgage Loan servicing, payments, escrow account Kentucky

I was intentionally lied to about payoff amount for my mortgage. I had records from the new bank showing payment. BBT said the check was returned thus making payoff not include a $910.00 payment. The next day ( 7 days after posted as paid by the bank written from ) they post as received. We switched -- busn and personal acts away from BBT for this and many more reasons. They are scamming for fees. Now they only refers me to " loan officer '' to try and get my $910.00 returned. Of course He will not answer my calls. Additionally the limited information I can get printed at my local branch shows my last payment ( payoff ) as $120000.00 vs the actual check written for $130000.00 and posted at my new bank - of ky. This bank is the worst at consumer fraud.