BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Other mortgage Loan servicing, payments, escrow account Florida

BB & T 's response to a previous complaint raised other issues that we have heard for the first time - that they are not an authorized servicer. Throughout the course of this loan there has been lack of notice on many things including who is the authorized servicer. The last of notice being currently that we have not received notice that BB & T is not the authorized servicer along with the pertinent details that should be in such a notice. We have not been informed of who is the new servicer is and the pertinent details that should be included in such a notice as well. We discovered the fact that BB & T claims that they are no longer the authorized servicer as one sentence that was casually mentioned in the middle of a response letter received from BB & T to a complaint we filed with the CFPB regarding lack of notice on mortgage loan ownership dated -/-/2016. See attached letters, one dated -/-/2016 where BB & T claims that they are the authorized servicer and then on -/-/2016 where they casually mention the alleged change. We have received no other correspondence from them regarding this


BB & T also knows that we are submitting a mortgage modification package and knowingly put us in a position where we have nowhere to send it as we have not received notice of transfer or notice from the new servicer. We feel that this is another deliberate attempt to thwart our efforts to execute options for us to retain our home that we have lived in for the last 18 years. We would like BB & T to answer each of the following questions directly, completely and not be evasive : - 1. Was or is BB & T ever allegedly an authorized servicer for - who they allegedly claim owns the note, if so during what dates was BB & T allegedly the authorized servicer? 2. If now you are revealing that BB & T is allegedly not an authorized servicer for - then who allegedly is the new servicer and since what dates. 3. When will we receive a notice of transfer of servicing from BB & T? 4. When will we receive a notice of new servicer from the new alleged authorized servicer?