BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Virginia

Our HELOC agreement with BB & T stated " The initial Discounted ANNUAL PERCENTAGE RATE is 1.99 %. It also stated " The initial Discounted Annual Percentage Rate is in effect from the date of the Agreement through - -, -. '' The date of our agreement is - -, -. Yet on - -, -, BB & T adjusted our interest rate to an APR of 2.24 %. I called a local office and was told that this was not an error. I then wrote their office in NC and received a phone message from - - ( sp? ) saying the same thing.