BB&T Financial Complaint

BB&T Financial Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Pennsylvania

BB & T is using 365 days this year to calculate their interest on my HELOC ( interest only ) loan with them. I believe 366 days should be used in the calculation. The use of 365 increases the actual interest rate charged above the actual interest rate agreed to and advertised. I contacted BB & T about this and have not received a response.

BB&T Financial customer in Pennsylvania
Sep 12, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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