BB&T Financial Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

BB&T Financial Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

I feel I am being ripped off by a - membership '' fee.In the past the branch manger waived the fee for me which proves they feel they are ripping me off. Now that branch manager is gone last year the branch manger said I will not do this waiving of fee for you anymore. I feel charging me an extra $50.00 a year is not fair? they are making money on my loan already. Is this annual fee excessive??

BB&T Financial customer in Florida
Oct 08, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

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