BB&T Financial Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

BB&T Financial Mortgage department,

VA mortgage Loan servicing, payments, escrow account Louisiana

I lost my job in - -, was granted deferment until - with BB & T mortgage. Started a new job in - -. Resumed my mortgage payments. Sent $1700.00 on - -, -, they refunded it on - -. Paid them $14000.00 on - -, they refunded it on - -, -. All I 'm trying to do is keep my house. I will not allow them to take it. I do n't know what they 're problem is but I need help.

BB&T Financial customer in Louisiana
Jul 03, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialLoan servicing, payments, escrow account86.0%2.4%2.4%2.8%5.9%0.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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