Review and analysis of over 171 complaints against Ally Financial Inc.
Ally Financial Inc. consumers have reported over 171 official complaints related to Taking out the loan or lease. Out of the 171 consumer complaints against Ally Financial Inc., 19% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Ally Financial Inc. Consumer Loan taking out the loan or lease December 6, 2016 - On -/-/2016 we went in to look at new vehicles. When we found the one we wanted, we explained that if they could not find financing within the 1st bank hit on our credit and within the correct finance charges we were willing to pay, that we would return the following day with our own financing once our bank opened the following morning. When we went into the financing office, they notified us they hit our credit score 3 times. I was furious! We decided to just go ahead with it. When we were about to sign off on the car, we noticed the interest rate was - points higher than we had agreed t... |
Ally Financial Inc. Consumer Loan taking out the loan or lease November 20, 2016 - What Happened? I signed an Auto Lease with -, Ohio, dated -/-/-, that was instantly assigned to Ally Financial, the writer of the lease. The lease was a preprinted Ally SmartLease. At Lease End, Ally 's Appraiser allegedly appraised the vehicle and determined there was excessive wear and tear ( Paragraph 25 ) of $290.00 because there was a large paint run and excessive bondo on the right front fender. PLEASE NOTE : The vehicle had not been painted and no bondo had been applied to the car. Per Paragraph 35 ( b ) Ally was required to sell the vehicle. No Sale Occurred. Instead Ally t... |
Ally Financial Inc. Consumer Loan taking out the loan or lease August 14, 2016 - My sister needed a vehicle for work the auto dealership said her credit was n't strong enough and that she needed a cosigner to help, I agreed. The auto dealer first ran my credit through several of there lending institutions causing several hard inquires to my credit report. Now my credit report shows the purchase and or new auto loan as if I am sole obligor, is such the case when cosigner.... |
Ally Financial Inc. Consumer Loan taking out the loan or lease August 1, 2016 - I will attach a detailed letter describing the fraudulent car sale involving - - - - 's employee ( s ) - - & Ally Financial. - of -, - 's former employee ( s ) held 1-day tent sales at the local - parking lot. My son was shown a 2011 Chevy Aveo & was offered $7000.00 for his 2002 Chevy Silverado. They advised my son to test drive the car overnight & come back in the morning. During the tent sale, - employee were having trouble getting my son approved for an auto loan suggesting he take the Aveo home overnight & come back in the morning. He was also advised to... |
Ally Financial Inc. Consumer Loan taking out the loan or lease May 23, 2016 - At the termination of my lease, when I return the car to the dealer later I received the letter for ally financial charging Excess wear for the tire. I do n't agree to pay for this because I return the car - Cadillac SR- with - miles and total mileage allowed is -.so when I return the car the tire has in good condition and normal wear for the mile it has, not excessive wear like they said.... |
Ally Financial Inc. Consumer Loan taking out the loan or lease May 17, 2016 - Item is still reporting on my credit report although my ex wife took responsibility for this debt and needs to be held responsible for it. This debt is no longer mine according my divorce, which is Missouri Case Number -. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease May 3, 2016 - - - I leased a - Jeep Wrangler from - - in -, -. The lease was through Ally - - - - - - -, - I went to - - in - and traded my Jeep for the Honda. Ally gave me a lease buyout figure of -. I made the deal with - and left with the Honda. The next morning I get a call from the - dealer telling me Ally told them they have to pay - to pay off the vehicle. They said the - number was only for me if I bought the vehicle. Needless to say I had to give the Honda back and come back to - with my Jeep. Ally also told the - dealer tha... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 29, 2016 - My name is - - -, current address : - - - - - -, -, Fl -. I am filling a complaint for the past due dates reported to the Credit Bureaus from Ally Bank on account # -. My credit score went from - ( checked on -/-/- ) to - ( checked on -/-/- ). This negative reports from Ally is unfair and done in error. I will explain to you what happened : I first went to this dealer ( - ) on -/-/- and I leased a - Buick Enclave for 39 months with Ally Financial as the bank. My lease was about to expire and I visited the dealership on -/-... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 12, 2016 - Auto loan pay off reported on - not on -, called the creditor to ask reporting be updated on - and was hung up on by associate at Ally Auto. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 11, 2016 - I recently had my - cars, leased through Ally Financial, come to term. With each lease that ended, I experienced problems. On my first lease return, I will not say there was fraud but, there is definitely a policy of collusion and steering by the bank. I was told my buy-out/payoff of the existing lease was $ -. In this car there was a little equity. When I tried to buy a new car from a non-Ally affiliated company, we were told the buy-off amount was $ - more than the original agreed residual amount. After discussing this with Ally, I took my vehicle to an Ally affiliated dealer and th... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 8, 2016 - Ally bank and - - overcharged me on my interest rate because of me being - and having a decent credit score and made me to believe that was the only interest rate that was available to me. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 7, 2016 - The interest rate which I am charged is through the roof!!!!!!! I know my credit score was not the greatest but the amount of interest they are charging me is going to end up passing the amount of what the car is worth. ITS ABSURD!!!!!!!!! ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 2, 2016 - Dear Sir or Madam : I am writing to dispute the following information in my file. I have circled the items I dispute on the attached copy of the report I received. This item Ally Auto Fiancial is inaccurate because of the following reasons ; Kindly take a moment to review the enclosed copy of the letter sent to the above named agency on -/-/-, which they have yet to respond to. As illustrated in such letter addressed to Ally, I am being held responsible for a balance I am no longer responsible for due to negligence on their behalf in many dimensions. To begin, the mentioned - Maz... |
Ally Financial Inc. Consumer Loan taking out the loan or lease March 29, 2016 - In - and - I requested a copy of my credit files from each of the bureaus so that I could check my credit after an issue was brought to light by the IRS concerning a judgment which is a result of Identity theft. On checking my reports I noticed that there is a vehicle loan with a company called Ally Financial which is in default and that i am not familiar with. I need to validate this account. Please ask the company to forward via CFPB all verification documents used to open this account ; signed contractual agreement ; and Identification used to authenticate the account holder so that i... |
Ally Financial Inc. Consumer Loan taking out the loan or lease March 22, 2016 - Hello - - complaint Ally inspected my Blue - car and wants $180.00 dollars for a scratch that is definitly under 2 ''. See Pic. Me and the dealer walked all around the car and did not see anything. I even bought the touch up paint the day before and fixed a larger scratch that they did not even make thier wear list. I would have fixed this if I saw it. I did check. The dealer did not mark up a inspection sheet like the rental agreement I found in the new car. This should be standard procedure for leesee turn in. It is for rentals. This is a big hole in the system I can send picture... |
Ally Financial Inc. Consumer Loan taking out the loan or lease March 21, 2016 - I purchased a vehicle thru - ( - - - ) Dealer license # - on - - 2016 I was financing the vehicle thru A company called -. On - - the vehicle was repossessed thru Ally financial thru the old owners name, I have all of my paperwork that was filled out at the time of purchase and my registration in my name with my tag I transferred. Ive made numerous calls to both Finance companies with no hope in sight. - - - is no longer in business so I have no where else to turn ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease March 16, 2016 - I leased from Ally a Hummer from -/-/- to -/-/-. Towards the end of my lease [ I believe about 2 months before ] I took the vehicle to - - in -, PA to attempt to purchase the vehicle. My contract allowed me to purchase the vehicle. - said that the windshield was broken and it had excessive miles. They agreed that if I purchased the vehicle then the excessive miles was not a factor. So I left and I then had the windshield replaced. I then took the vehicle back to - - to purchase the vehicle per the terms of my lease. - then refused to allow me to purchase the vehi... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 22, 2016 - I received a letter addressed from Ally financial services regarding an " inquiry '' based on information Ally Financial provided to credit reporting agencies. The letter also provides me with an account number and vehicle information for a - Honda Accord including the VIN number. I have not purchased a car since - and when I called Ally Financial information and attempted to get information from a representative named " -, '' he acted very cagey on the phone with me and did not provide me any information. When I asked to speak to a manager/supervisor, someone then came on the line a... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 15, 2016 - How is it fair that minorities who were affected in the Ally Bank settlement never got their checks, but - who were not discriminated got checks. I bought my 2010 - soul finance by ally, and it was a mess, all day if I wanted the loan I had to purchase a $1000.00 warranty that was no good, in the office the sales rep answer my race on the phone to whom ever he was speaking with. When i heard ally was in trouble finally some justice, i requested a package never got -, then i was suppose to get a card with info on the lawsuit, never got that, got in touch with the claims administrativ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 11, 2016 - I purchased a vehicle in - 2011 that I put - down on to rebuild my credit I was - told it would be - then told that it was not available on that vehicle it would be - I was not happy but was planning on paying car off early so went ahead. I got the loan through Ally from - I made my 1st payment higher than required and in same month made - toward principal I made payments on line and it did not look right so I called. i told them this was a principal payment and since they do n't show it on there online payments do I need to mail instead. I was told just call and it will b... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 9, 2016 - I turned in my leased ATS Cadillac to the dealer on - -, 2016 at the end of the lease in impeccable shape. The inspection from Ally was done 3 weeks after I turned it in. I have gone around and around with Ally several times why I feel the charges are not accurate and request that a manager call me - which to this date has never happened. I want them to give me an explanation on what these charges are for and why they are refusing to dismiss - since the car was parked in the lot 3 weeks in a super tight lot - who knows who dinged the car in that time period. The car was sold at auction... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 4, 2016 - I purchased a vehicle in - - with GM Financial ( Ally subsidiary ) and was charged an exorbitant interest rate! I just learned about a DOJ settlement requiring Ally to reimburse minority customers who were charged unfair rates for purchases from - - - -, and I fall under this category. However, I was NEVER notified of this DOJ lawsuit/settlement agreement & am now being told " too bad - you missed the deadline! ". Ally is NOT notifying all affected consumers & I believe it 's to reduce their payout loss ratio! ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 2, 2016 - Ally bank was sued because they were charging minority borrowers higher interest rates for their auto loans between - - and - -. I purchased my vehicle and was Finaced by Ally Bank on - - -. I was financed for - my first payment was made - - -. A third party individual contacted Ally bank -/-/- and spoke with a representive name - ( ID # - ) he advised her i was charged - in finance charges between - -- - - I owned the car for 25 months.. and was being charged round figure of - ( Est ) dollars in finance charges a month..this is... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 2, 2016 - I wish that i could mark all of those boxes -/-/- while at - mph, my - Chrysler 300 failed and died suddenly, power steering, brakes, lights, everything inoperable, 1. ) --REFUSED MY CLAIM ALTHOUGH I WAS FULLY COVERED and HAD A COLLISION. 2. ) CAR WAS TOWED TO - -, - in -, Dealer charged me $600.00 in repairs, ( $250.00 replace starter, ) ( $350.00 in engine inspection labor ) 3 ) - - denies my warranty claiming that the engine died due to gross negligence on my part. They based that solely on a 1 month gap where I could not accoung for oil change receipt... |
Ally Financial Inc. Consumer Loan taking out the loan or lease January 26, 2016 - I wish be part of the Ally settlement which ended on -/-/15. I contacted the settlement administrator at ( - ) via email at ( -- ) and informed them that I just learned about the settlement and never received a package because I moved from the addresses it would have been mailed to. They told me there was nothing they could do and I think this is unfair and should be reconsidered based on my circumstances. My husband and I had several loans with Ally and wish to be compensated. I have written proof my - loans with Ally and they will be attached to this complaint. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease January 16, 2016 - I paid my daughters car off over 2 years ago. It was in my brothers name. He died -/-/2014. Then today they repossessed my car. She now does n't have a ride to college. My bank has the title. An they are sayin my bank did n't pay it off but they did. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease January 15, 2016 - ally financial gave me a 18 % interest rate ofnmy auto loan and i also put down - to get financed I believe everything was based off of ethnicity. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease December 30, 2015 - In - -, I financed a vehicle with Ally Financial and later refinanced the same vehicle with another lender.The lender contacted Ally and - parties agreed to the terms of the refinance agreement. On or near - -, - Ally Financial reported my car loan as 30 days delinquent. It should also be noted that I am included in the class action lawsuit brought by the - regarding Ally 's illegal lending practices initiated against minority borrowers. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease December 13, 2015 - As part of a new lease agreement that I made through my dealership, I agreed to pay the remainder of my lease payments on my existing lease to the dealer. I signed the documents, furnished a lump sum for the remaining payments, and took delivery of the new vehicle and returned my old vehicle the next day. At the end of that week, I received a notification that my payment on the previous lease had been taken out of my bank account. I called Ally Financial, explained to a customer service representative that I had returned the vehicle under that lease to the dealer at the beginning of he week,... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease December 7, 2015 - cosigned for a loan for -. she had all cash in bank at the time to pay off loan. when I read the information they had changed that - lived me which she did not and that she worked for me which she did n't. she then paid off loan after ally finanancial said the transaction would happen immediately and then - removed the funds from - bank and took possession of car. Ally financial did not let me know till nine days latter. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease November 23, 2015 - My father had a car lease through Ally bank. He expired on -/-/15 - approximately 20 months prior to the end of his lease. He paid his - lease payment. I am his son and co-executor of his will. I contacted Ally bank in the days after his death and was instructed to FA- his death certificate and proof of executorship, which I did. After confirming receipt of these documents Ally stated that further payments would not be automatically withdrawn from my father 's accounts. I returned the car to the dealership, returned the plates to the DMV, and contacted the auto insurance company... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease November 22, 2015 - I appreciate partial Lien release received - 2015 - I am requesting full release to be filed in county recorders. I sent letter - -, 2015 - acknowledgement of letter has not been received. - -, - - -, - - -, CaliforniaZip Code -Re : - -, vs. Ally Financial and General Motors Auto Credit, et al., Dear - -, -. : Responding to your letter of - -, 2015, your are aware that any action against the property of a debtor, who has initiated proceedings under any chapter of the United States Bankruptcy Code, especially actions which affect any in... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease November 20, 2015 - Interest rates seemHigher than normal rates even with credit worthy co signer ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease November 10, 2015 - You have Ally bank listed twice on -/-/2015. I authorized 1 credit check, you do n't get to count it twice ... |
Ally Financial Inc. Consumer loan taking out the loan or lease October 14, 2015 - This is the second time we have had to file a complaint against Ally Financial. Once again our vehicle loan was paid in full. And again Ally will not release the title, saying additional monies are owed. Our previous complaint filed with you resolved the issue, hoping to meet with the same result this time. We need our title ... |
Ally Financial Inc. Consumer loan taking out the loan or lease October 13, 2015 - I 'm trying to buy a leased vehicle from a friend who has leased it. The lease term is over and Ally Bank told us what to do so that I can own the vehicle. I sent the Bank Checks to Ally Bank exactly the way they instructed. It 's been a month and Ally Bank will NOT release the title to me even though they CASHED the Bank Checks two days after they received it, on - -, 2015. When you call the - number, they transfer you to customer service '' and the call actually gets transferred to some - company, totally unrelated to Ally Bank! I really need some help to get the title to this v... |
Ally Financial Inc. Consumer loan taking out the loan or lease October 7, 2015 - On - -, 2015, I submitted a letter to Ally Financial regarding issues with respect to a vehicle loan financed by Ally for - - - in -, California. Among other things, I requested that Ally respond to my issues. I have yet to hear from them. I have tried repeatedly to contact them but my calls go to unqualified personnel in the -. They refuse to give me a direct contact person, email or phone number. ... |
Ally Financial Inc. Consumer loan taking out the loan or lease September 30, 2015 - I finally sit down and saw that my interest rate was high on my loan for the car that i 'm purchasing. Its a - valued at - when I finalized everything it came out as - finance charges. Well I was thinking that was might step for that yr and amount and now I got a letter saying that they was sued and had to pay - payment on the loan because of discrimination well I do n't believe it was color but I do believe it was unfair practices on their behalf. I think I could have gotten lower interest rate compared to someone with the same credit the difference was I already had a car loan ou... |
Ally Financial Inc. Consumer loan taking out the loan or lease September 24, 2015 - I was informed by mail that my car loans financed by Ally was increased because of my - background. I received - letters ( packets ) in the mail about a class action lawsuit that is being persued against Ally, stating that I may receive compensation for their unlawful practice. There is a time limit ( - ) that must be met. I 've sent the forms, and about 3 weeks later, I received a post card from Ally Settlement Administrator stating that they did not receive the forms. I have called - times, and was told that I would be receiving another packet to fill out and send. To this day, -... |
Ally Financial Inc. Consumer loan taking out the loan or lease September 14, 2015 - A car dealership took my - on trade and sold me a - at - $31000.00 I did not qualify for the loan because I did n't have the income. The car salesman falsified income documentation and put down that I had military retirement income of $1500.00. per month, when in fact, I was never in the military. and my only income is $920.00. / month - income. I bought the car in - -, but I live across the river in -, so they did not tag & title the car. I ca n't afford the $650.00. to register the vehicle. I never should have been put this car. It bothered me that I bought it ..... |
Ally Financial Inc. Consumer loan taking out the loan or lease July 14, 2015 - Ally Financial refused to give me access to their Vehicle Inspection website to view the damages to the vehicle. It my legal right to be able to view these damages. I have disputed ALL CHARGES from day 1. But will not cooperate and provide access to the pictures. - --Acct : -Vehicle no : - ... |
Ally Financial Inc. Consumer loan taking out the loan or lease July 13, 2015 - When the lease on my Jeep Liberty expired I turned-in the vehicle to - - - in -, RI. The vehicle was inspected by the salesman, -, and it was found to be undamaged. About five days later, the vehicle was moved to another location and inspected by an Ally Financial ( financiers of the lease ) representative who found scratches and gouges on the vehicle that were not there when I turned-in the vehicle to - - -. The salesman, -, called Ally and disputed their findings. Ally called me this morning and said that are not going to wave the $350.00 they are demanding and a... |
Ally Financial Inc. Consumer loan taking out the loan or lease July 9, 2015 - I got a loan was suppose to be - for a - durango I gave the dealer - vechicles - grand prix and - ford explorer - down and payments of - they tricked me to get the loan they said they had to raise it to get financed. The engine light was on at the time they fixed the car - times but the light always came right back on the same day. My car has never passed inspection because of this. I spoke to them because i have never driven the car far because of this problem..I have tried everything to get this fixed i have been paying on a note for a car that i can only use in the n... |
Ally Financial Inc. Consumer loan taking out the loan or lease July 3, 2015 - # 1. on -/-/2011 i purchased a vehicle from The - - - group, i was not made aware of the minimum A.P.R. offered by the finance company ALLY ''. I 've contacted Ally requesting the initial APR offered by them to purchase my loan and they have refused. ... |
Ally Financial Inc. Consumer loan taking out the loan or lease June 24, 2015 - Ally 's auto loan settlementAlly 's markup policy resulted in -, -, - and - - borrowers paying more for auto loans than similarly situated non-- borrowers. Ally charged late fees when they agree to put payments at the end of the term without late fees, they have charged a total of $760.00 after I made last payment online and Ally took the - - payment option off their pay web site in -/-/- and could not make anymore payments. Ally charge late fees on - -/-/- - of $1600.00 ... |
Ally Financial Inc. Consumer loan taking out the loan or lease June 9, 2015 - I have a vehicle that was financed through Nuvell/Ally Financial in -. It was paid off in -. I am trying to get a replacement title because I never received -. The - informed me that there is still a lien on my car and that I need a lien release letter from Ally to get a new title. I have been calling since - ( it is now -/-/- ). They say they have faxed and mailed this letter to me, but I have yet to receive anything. I have spoken to CSR 's and supervisors, with nothing helping. ... |
Ally Financial Inc. Consumer loan taking out the loan or lease May 29, 2015 - GMAC ALLY BANK HAS FRAUDULENT RUN A APPLICATION FOR A VECHILE LOAN UNDER MY NAME AND SOCIAL, CAUSING A MI-ED FILE UNDER THE NAME OF - - -. I NEVER APPLIED FOR SUCH FINANCING AND WANT THIS REMOVED ASAP. ... |
Ally Financial Inc. Consumer loan taking out the loan or lease April 22, 2015 - I paid off my car expecting my title, but it has been over a - weeks and I still do n't have it! Ally is telling me that they no longer have anything to do with my obtaining my title because they sent an email to California - to release my title. California - says they sent it over four weeks ago, but I have not received it. I have confirmed my address where the title should have been sent and it is correct, however, California - does not track mail and now want me to complete a form requesting a duplicate title ( even though I never received any title ) and pay a fee. What a rip o... |
Ally Financial Inc. Consumer loan taking out the loan or lease March 30, 2015 - Please refer to my original complaint # - filed in - see your response to me on -/-/2015. Ally 's attorney reached an agreement that I would pay $3100.00 and the payment would reflect settlement in full. The credit report as of Wednesday, - -, 2015 shows paid in settlement but $34000.00 written off this is not correct, again they have the car which is the collateral balance so nothing should be show as written off once the settlement amount was sent to them through the courts the balance should reflect as paid and settled. ... |
Ally Financial Inc. Consumer loan taking out the loan or lease March 21, 2015 - Lease is up on vehicle, I inquired about purchase option with Ally Financial. They are not recognizing the purchase option amount in my contract ( equal to residual, with no fee for purchase option ). The amount they quoted was 2,500 higher than the residual value stated on my contract. ... |
Ally Financial Inc. Consumer loan taking out the loan or lease March 19, 2015 - I leased my car from Ally Bank for 39 months and fulfilled the terms. When I was purchasing this same vehicle, I noticed a discrepancy on the lease agreement between the residual price and the purchase price of my car ( $2500.00 ). I was at my dealership with my husband to purchase the vehicle and we questioned this discrepancy. My salesman called Ally Bank & after several phone calls ( we got disconnect once ) and transferred several times, we finally got someone who could answer our question. He ( - -, I believe ) told us that the fee of $2500.00 was because we had to pay for all o... |