Ally Financial Inc. Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

Ally Financial Inc. Consumer loan department,

Vehicle lease Taking out the loan or lease New York

I 'm trying to buy a leased vehicle from a friend who has leased it. The lease term is over and Ally Bank told us what to do so that I can own the vehicle. I sent the Bank Checks to Ally Bank exactly the way they instructed. It 's been a month and Ally Bank will NOT release the title to me even though they CASHED the Bank Checks two days after they received it, on - -, 2015. When you call the - number, they transfer you to customer service '' and the call actually gets transferred to some - company, totally unrelated to Ally Bank! I really need some help to get the title to this vehicle as they CASHED the Bank Checks and are now avoiding my calls.

Ally Financial Inc. customer in New York
Oct 13, 2015

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Ally Financial Inc.Taking out the loan or leaseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or leaseSource: Consumer Financial Protection Bureau

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Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
corporatefinance@ally.com
P.O. Box 380901
Bloomington MN 55438

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