Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer loan department,

Vehicle loan Taking out the loan or lease Florida

I leased my car from Ally Bank for 39 months and fulfilled the terms. When I was purchasing this same vehicle, I noticed a discrepancy on the lease agreement between the residual price and the purchase price of my car ( $2500.00 ). I was at my dealership with my husband to purchase the vehicle and we questioned this discrepancy. My salesman called Ally Bank & after several phone calls ( we got disconnect once ) and transferred several times, we finally got someone who could answer our question. He ( - -, I believe ) told us that the fee of $2500.00 was because we had to pay for all of the bad '' leases in the past but they stopped doing that in -. ( I leased my car in - ). Furthermore, I fulfilled my lease and why should I pay for someone else 's bad debt. We then asked for a supervisor. She - - who spoke with a


thought that she was speaking with the salesman. However, my husband introduced himself by his name as the -. Our salesman confirmed this with her. The residual value was the number that they worked from to get my lease terms and what the car '' s purchase price should have been at the end of the lease. So they charged us, $2500.00 more than the car 's residual value and of course, financed it for us. We are already upside down on the value of our car. We love everything about this dealership, they are professional in every way! Let this complaint be no reflection on them. Their hands were tied. It 's Ally Bank that did n't do the right thing. We feel cheated & taken advantage of. This happened Saturday, - -, - between the hours of - - and - - eastern standard time. Please see the attached lease agreement.