Review and analysis of over 98 complaints against USAA Savings
USAA Savings consumers have reported over 98 official complaints related to Making/receiving payments, sending money. Out of the 98 consumer complaints against USAA Savings, 12% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 98% were processed in a timely manner. 26% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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USAA Savings Bank account or service making/receiving payments, sending money March 9, 2017 - Hello, Re-- my name is - - -, I have been paying - mortgage through my checking account. I actually paid the full amount which was due on - -, -, There is a problem with USAA lost Medication Department. ( - - ) has confirmed they have not received any payments. However, my bank which sends the payments. through electronic has confirmed - has been accepting the payments. On - -, -, I was on the phone with - and my bank, and the bank confirmed the payment and the address. This information is recorded. so Please listen to the recording. - - has s... |
USAA Savings Bank account or service making/receiving payments, sending money March 3, 2017 - I have an equity loan with USAA and set up an automatic payment from a USAA account. On - -, I see in BIG RED LETTERS that my account is overdue. I am a - veteran who has NEVER had a payment overdue by one minute much less than three days. After calling USAA, they tell me their system is down. However, that does not resolve that my account is over due. I made a manual payment and yet it will still and always be reflected as overdue. Furthermore the bank was of the mind that it was no big deal. That they can not fix a computer error at the snap of their fingers, their words. This is hu... |
USAA Savings Bank account or service making/receiving payments, sending money March 2, 2017 - There has been fraudulant activity on my account. I have made contact with the bank and they are not trying to help me in any way. They told me that I am participating in some sort of scam so there is nothing they can do to help me. This is the second time in the past 30 days that something like this has happened. The first time, they claimed they looked into it and found nothing wrong but did reverse my funds. Now, this has happened again and they are not willing to help me at all. There was over $4000.00 deposited into my account not by me and I do n't know who by and then it was taken rig... |
USAA Savings Bank account or service making/receiving payments, sending money September 28, 2016 - Was involved in a Motor vehicle accident -/-/2016 filed claim with USAA. Claim was paid for accident the money was deposited into our USAA checking account, However I was notifed that we was involved in a bank fraud and our account was frozen. due to the investigation. After the determination was made the bank ruled as a scam. After we informed them that our bank card and account info was released and was unknown to us. The claims department refused to re issue the amount of money to fix the damage, and is also refusing to provide ANY documentation to us so we are able to seek further he... |
USAA Savings Bank account or service making/receiving payments, sending money September 16, 2016 - i had a account with usaa bank along with my daughter well there was fraud on my acct so what they did was close all the accounts in the mean time they will not let my daughter get her money out of her acct because of the fraud on my acct in the mean time we have no money and asked if we could get the money out and also my son in laws money is going in there they want to hold the money for thirty days we need the money they say they take care of there own which is a lie... |
USAA Savings Bank account or service making/receiving payments, sending money September 15, 2016 - I have both checking accounts and a credit card with USAA. My USAA credit card was declined on or about - - due to a fraud alert placed by USAA. I called to have the fraud alert removed. The following day I again attempted to make purchases on my credit card and it was declined for a fraud alert. USAA had failed to remove the fraud alert even though I had wasted my time on the phone with them to remove the alert. The payment processor, - after multiple failed attempts defaulted to my checking account.I would like to reiterate this as it seems to have been lost on everyone at USAA, the... |
USAA Savings Bank account or service making/receiving payments, sending money September 7, 2016 - I am a member of USAA, and have been for over 3 years. I recently was forced to obtain a new chipped debit card, and since I have received it there has been too many problems to count. USAA is placing fraud holds on my account multiple times per day, requiring me to call them repetitively daily after most of my transactions. I have asked is this hold being placed manually or automated, and was told it is automated. The last straw was on -/-/2017, I made a few purchases, and my car broke down that morning. I have kids and work, so I needed a rental ASAP, when arriving to enterprise they t... |
USAA Savings Bank account or service making/receiving payments, sending money August 22, 2016 - On -/-/2016 I ordered an Official Check from USAA ( a company with whom I have had a longstanding relationship ) with expedited shipping ( USAA does not specify method ). Five days later the check had still not arrived. No notification was given that the check had been issued or shipped or by what method, nor was any tracking information given. The bank representative on the phone used tracking information not available to me to inform me that the check had supposedly been delivered by - on -/-/16 ( the funds were not debited from my account until -/-/16 ). This Official C... |
USAA Savings Bank account or service making/receiving payments, sending money August 13, 2016 - They closed our savings account down no explanation and we reached our forever. Finally sent 15 day demand letter in - 2015 which they refused to respond to, even though ceo - - promised. This is a very dangerous company and needs to be red alterted to all government officials federal and state. They are disgustingly terrifying and worst customer service in the world. This is not a maybe but a fact, the most lethal consumer - company ever. They destroy their own for a nickel. Of course they are gon na keep sending dates that they responsed to consumerfinance.gov but those are just ... |
USAA Savings Bank account or service making/receiving payments, sending money August 4, 2016 - On - -, 2016 - - -, Executor of the - County Florida Estate of - - deposited $40000.00 into USAA checking account # - from the account of the Estate of - - at - - -. The purpose of the deposit was to use most of the funds to pay me for my 14 months of consulting services, expenses, travel and loans to - - at his pleading in successful pursuit of his claim as beneficiary of the contested handwritten Will written just prior to - - -. The deposit was made via photo image in telephone consultations with a USAA representative. - - au... |
USAA Savings Bank account or service making/receiving payments, sending money July 25, 2016 - My bank refuses to prevent future payments to - - -. They insist that the only way to fix this is to cancel my current card and have them send me a new one. For the past two months - - - has tried to charge my account $370.00 even though I no longer use - - -. On - - - charged my USAA Mastercard debt card $370.00. A few days later I contacted USAA and informed them 2 things : 1 ) this was an unauthorized charge and 2 ) USAA was not to pay - - - any future payments from my account in the future. USAA said that it would be best for me to cancel m... |
USAA Savings Bank account or service making/receiving payments, sending money July 22, 2016 - Someone attempted to gain access to my accounts held at USAA bank via email and telephone. The individual was successful via email, but unsuccessful via telephone which prompted the bank to " freeze '' the account. Freezing the account prevented a regularly recurring disbursal from occurring. As a result, the creditor who would have received that disbursal filed the ultimately late payment against my credit score. The creditor, upon contact, indicated it would remove the report if it was due to identity theft. I contacted USAA asking for written proof of the incident that I could send to the... |
USAA Savings Bank account or service making/receiving payments, sending money June 13, 2016 - Since - 2015, USAA have been returning items specifically to - and charging my account an NSF in the amount of $29.00. It was my position that these items were being fraudulently returned to collect NSF fees since I did in fact have the funds available to cover the transactions if USAA did n't charge an NSF first. However, I was not receiving overdraft notices to verify my balance and the way the ledger reads online I had enough money available when the transactions were posted to my account if the USAA processing department actually posted the transaction before charging an NSF fee. S... |
USAA Savings Bank account or service making/receiving payments, sending money May 22, 2016 - I have a joint youth checking account with my son. He was a victim of a scam. He was approached via - by someone asking if he would like to make money. He sent them his debit card. The scammers then deposited a counterfeit check into his account and went on a shopping spree. The bank now states that we owe them $ -. I do not feel that we should be held liable for the amount owed because we were victims of the scam. At no time during the history of the account has a deposit that larger ever been made, as well it was common for the bank to hold his actual deposits before releasing funds. I... |
USAA Savings Bank account or service making/receiving payments, sending money May 18, 2016 - On -/-/2016, I called my bank, USAA ( - ) to initiate a stop payment on an $800.00 check for the reason that I had already made the payment over the phone which was significantly less than expected. The check was to be sent by USAA to a credit union ( - - - - ). According the USAA representative, the stop payment was initiated successfully. However, on -/-/2016, while looking at my account, the check in which the supposed stop payment was successfully initiated had indeed gone through anyway for the $800.00. This caused my account to go into the negative, and in... |
USAA Savings Bank account or service making/receiving payments, sending money April 6, 2016 - I have had a checking and savings account with USAA for at least 5 years. I have had little issues here and there that were either resolved, or I lived with them. As of -/-/2016 someone hacked my bank account and changed all my personal information on my account. I initially received an email stating my email had been changed, but when I logged in nothing seemed to have been changed. I shrugged it off as a computer issue. The next day I received another email that something else had changed. This was late at night, so I figured I would call USAA the next day to figure out what was going on. ... |
USAA Savings Bank account or service making/receiving payments, sending money April 4, 2016 - My son, who is military, has had an account with USAA for 8 years and has never had any kind of issues with his banking or payments. In fact, he was an exemplary preferred customer in excellent standing. He also had his vehicles insured with USAA. He even bought his house thru USAA. Recently, there seemed to be some unusual activities in and out of his checking account, over a span of a few days ... but nothing was brought to either my son or myself ( his POA ) with regards to these activities being fraudulent or reason for concern.Based on the nature of these occurrences, this should have be... |
USAA Savings Bank account or service making/receiving payments, sending money March 4, 2016 - I have a secured credit card with USAA. Secured by a Certificate of Deposit for $3000.00. For the past three months when attempting to pay on my account I have learned that even though the credit card account is secured, if I pay the the balance in full utilizing - different checking accounts, the payments will be held for an additional 7 or eight days. I paid $840.00 on - -, 2016, that payment was placed on a 7 to 8 day hold. I made another payment on - - for another $800.00 plus and that payment is now on hold for - to 8 days. When I first started to notice this happ... |
USAA Savings Bank account or service making/receiving payments, sending money March 3, 2016 - someone contacted me asking did I want to make quick money and they were from the FDIC. It was in regards to money that my bank owed me. They asked me for my personal bank information and I gave my information out. They deposited money into my account and then later told me that it was n't my money and it needed to be sent back. They gave me the names of the accounts in which the money was owed back to. I sent the money back and I thought that was the end of it. Later that night another deposit hit my account and I got an email and that basically told me I would n't have access to my account d... |
USAA Savings Bank account or service making/receiving payments, sending money February 17, 2016 - On - -, 2016, I initiated a " Send Money '' payment for $770.00 from my checking account with USAA. The transfer vehicle for this payment was -. The $770.00 was debited from my account on - -, 2016, but never entered the - system, and was not received by the recipient. Since then, I have contacted USAA multiple times to resolve this issue, and have been met with a refusal to provide any restitution. Additionally, USAA has continually referred me to - to rectify this issue. USAA supplied me with a - transaction ID with which to locate this payment. - has no record... |
USAA Savings Bank account or service making/receiving payments, sending money February 1, 2016 - On or about - -, 2014, my primary checking account with another banking institution was compromised. My checking account with - - - - was the primary linked account used to submit payments to USAA Credit Card services. I was then issued a new checking account number for security reasons. On or about - -, 2014, I updated USAA.com with the new checking account number while paying my current USAA credit card bill. At that time I was unaware that USAA.com failed to update my linked checking account number to the newly issued account number. The following month I attempted t... |
USAA Savings Bank account or service making/receiving payments, sending money December 11, 2015 - On - -, 2015 I was written a check in the amount of $270.00, from - -, with an account from - - Bank. I attempted to deposit the check thru USAA 's mobile deposit, via my cell phone. I got a couple of error messages and decided to go to my local bank, -, to deposit the check. The next morning, - -, I noticed that both banks accepted the deposit. I called both banks immediately and explained the situation, then I asked - to call her bank and explain the situation, she did. USAA advised me to let the transaction happen and - of the banks would reject the deposi... |
USAA Savings Bank account or service making/receiving payments, sending money December 11, 2015 - I had several different accounts with USAA. Due to ongoing rudeness, lies and general incompetence, I moved all my business away from them. I no longer have any of my financial business with them. They still have - credit inquiries being reported on my credit report. Since I have no financial business with them and never will, I think it 's fair that these be removed. But USAA is doing all they can to damage my credit. My score was - before they started their campaign against me. I want their inquiries removed. Can you help me get that done? ... |
USAA Savings Bank account or service making/receiving payments, sending money November 13, 2015 - I am a USAA debit card customer. Recently, my debit account number was hacked, so the bank replaced my card with a new card. In the meantime, - payees reported that they had not received their monthly payment. Payee A contacted me by email and I resolved the problem by giving them the new card number. Payee B contacted me by email and then sent an email saying that they had resolved the problem by charging my new debit card. I never gave anyone at Payee B or USAA permission to debit my new debit card account. USSA has reversed my charges and given me a new debit card. But there is no explan... |
USAA Savings Bank account or service making/receiving payments, sending money October 6, 2015 - The USAA Federal Savings Bank stopped providing me with a completed payment '' list on accounts processed through their USAA web billpay service displayed under the Recent Payment Activity '' window. All pending payments, including the non-USAA accounts are listed, but the completed payments lists only the USAA accounts. The non-USAA accounts are not listed. The USAA web billpay service deducts payments from my USAA checking account. The failure to list all completed payments does not allow me to track all of my checking account expenditures accurately. This problem has persisted for over tw... |
USAA Savings Bank account or service making/receiving payments, sending money September 21, 2015 - I owed a balance to USAA. I filed for bankruptcy and included the balances, even though I paid them off after the bankruptcy was discharged. They put on the - - list and i have not been able to open a checking account because of them black listing me. I have paid everything owed to them even though I was not responsible for paying them back since they were discharged, They said that they will keep me on there since I filed for chapter - for 7 years. ... |
USAA Savings Bank account or service making/receiving payments, sending money August 6, 2015 - On Monday, - - 2015, I noticed unusual activity as to why my balance was at an extreme low. I currently bank with USAA Secure Checking. I notified them the day I noticed the suspicious activity and filed a claim. I followed up to get a status report on Thursday, - - 2015. I was then told the Fraud Agency with USAA declared this was not a case of fraud. There were a total of - different transactions all in the same amount of $990.00 bringing it to a total of $6900.00 lost. I was basically told I lost that money and to contact -. USAA did send me paperwork that shows when e... |
USAA Savings Bank account or service making/receiving payments, sending money July 27, 2015 - I made a car payment to USAA federal savings bank in - for $570.00, that 's a little above my normal payment. I later found out that the bank applied it to an insurance policy. I 've never taken an insurance policy out through USAA. They are now threatening repossession of my vehicle. They will not find the error, and correct it. ... |
USAA Savings Bank account or service making/receiving payments, sending money June 26, 2015 - USAA staff advised us on -, in - separate phone calls, that USAA is now permitting all fraud activity on their members ' cards to be handled by a fully automated system. USAA further advised us that this system is completely autonomous and there is no human oversight or control. Therefore members ' cards will be subject to hold and suspension with no known cause or effect. This will cripple business and personal activity of those members who can now not rely on the availability of the credit and purchasing power given to them under the card members contract with USAA. This violates the f... |
USAA Savings Bank account or service making/receiving payments, sending money June 23, 2015 - I have a USAA checking account. I recently made some bill payments which caused my account to be overdrawn but the overdraft should have been covered by my linked USAA credit card. At the time the payments were presented, there was a $22000.00 CREDIT balance in my credit card account, i.e., USAA owed ME $22000.00 in addition to the $9000.00 credit limit available on the credit card account. Despite this, - payments were returned and I was charged returned payment fees totaling over $100.00 by both USAA and the recipient of the payments. ... |
USAA Savings Bank account or service making/receiving payments, sending money May 25, 2015 - I wired money on -/-/2015 from USAA account : - - - $5700.00. to : - - -, bank name : - bank, bank address ; - - - -, - -, - -, - acc # : -. SWIFT code : -. After two hours, I called to recall the wire transfer back. It was pending. I 'm still waiting for the recall. I know it 's my responsible to make sure the account information is correct. I feel that as a consumer that I should be able to recall the wire transfer as it is a error and scam. The receiving bank should be reply to USAA. All the bank should be there to help good cust... |
USAA Savings Bank account or service making/receiving payments, sending money May 22, 2015 - 1. Electronic Payments status is complete but the funds are not subtracted from the current balance creating an account out of balance condition. 2. Some payments are completely removed from the account ( scheduled payments, completed payments and account details ) while in process resulting in an account out of balance condition. ... |
USAA Savings Bank account or service making/receiving payments, sending money March 24, 2015 - I am a member with USAA Bank and I have been having a problem with them because of a scam i fell for. The scam was an employment scam. The scammer contacted me with an employment opportunity. Subsequently, I cashed a check that they emailed me and wire transferred it into another bank because of the story they told me ( the whole conversation was documented ). After depositing the check and wire transferring it out to - Bank, i figured out this was a scam. I immediately called USAA to tell them what happened so actions could be taken to stop all further transactions. Unfortunately, the repr... |