USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money Indiana

I have a joint youth checking account with my son. He was a victim of a scam. He was approached via - by someone asking if he would like to make money. He sent them his debit card. The scammers then deposited a counterfeit check into his account and went on a shopping spree. The bank now states that we owe them $ -. I do not feel that we should be held liable for the amount owed because we were victims of the scam. At no time during the history of the account has a deposit that larger ever been made, as well it was common for the bank to hold his actual deposits before releasing funds. I believe the bank should have noticed the large deposit and at the very least verified the check before releasing the funds. The counterfeit check was drawn on an account from the same bank. It was deposited in a state that has never bee associated with the account and all the charges were made in a state where the account had never been used. I also have an account with this bank and they have called me before when I was traveling


I have included the last - bank statements showing that this activity is completely out of the ordinary for this account. This account has never had a returned item, or a deposit over $500.00. The activity should have drawn a red flag as soon as the deposit was made. The fraudulent deposit was drawn on another customer from the same bank in the amount of $ -. I would think the bank would not only verify the check with these customers, but also verify the deposit with us before releasing funds. The loss is a result of the bank not having the proper security measures in place and or active. It is not a result of our negligence.