USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money Washington

My bank refuses to prevent future payments to - - -. They insist that the only way to fix this is to cancel my current card and have them send me a new one. For the past two months - - - has tried to charge my account $370.00 even though I no longer use - - -. On - - - charged my USAA Mastercard debt card $370.00. A few days later I contacted USAA and informed them 2 things : 1 ) this was an unauthorized charge and 2 ) USAA was not to pay - - - any future payments from my account in the future. USAA said that it would be best for me to cancel my current card and they would issue me a new one. I told them that no, I 'd prefer to keep my current card and that they should simply just not make any future payments to - - -.


However, on - -, the same thing occurred again- - - - charged my $370.00. I again called USAA and explained the situation once more. After and hour of hold time, discussions, and USAA telling me that the only solution was to cancel my card, I asked to speak with a manager. They submitted a request to a manager who just called me back. She told me several things about who the bank has a contract with Mastercard, how the bank could n't possibly predict what day - - - would try to make the charge next time ( I responded that we should just assume it was going to be a weekday so please do n't let - - - make the charge on a weekday- but also let 's include weekends just for good measure ) or how they did not want to interfere with the bank 's relationship with either the charging company ( - ) or with Mastercard because that would then affect the relationship that all USAA members have with those companies. I then pulled up your website and we discussed its content. http : //www.consumerfinance.gov/about-us/blog/you-have-protections-when-it-comes-to-automatic-debit-payments-from-your-account/ This blog post refers exactly to what I 'm experiencing. By the end of the conversation " - '' from USAA said that she would " do her best '' to try and solve the problem but again she said that most of the time the card needs to be closed and a different card number issued. I do n't want a different card. That would mean I do n't have a debt card for several days. Also, I would have to go through and reauthorize every company that makes validly receives payments from me. I 'd prefer USAA just obey the law.