USAA Savings Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money Massachusetts

On Monday, - - 2015, I noticed unusual activity as to why my balance was at an extreme low. I currently bank with USAA Secure Checking. I notified them the day I noticed the suspicious activity and filed a claim. I followed up to get a status report on Thursday, - - 2015. I was then told the Fraud Agency with USAA declared this was not a case of fraud. There were a total of - different transactions all in the same amount of $990.00 bringing it to a total of $6900.00 lost. I was basically told I lost that money and to contact -. USAA did send me paperwork that shows when each transaction was made and for how much. I was able to see exactly who they went to and what account once I was able to log onto to usaa.com to check my account electronically. I have notified the local police department here in -, MA to file a police report. USAA is not handling this situation as they should be. I am requesting full recoupment of all funds.

USAA Savings customer in Massachusetts
Aug 06, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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