USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

(CD) Certificate of deposit Making/receiving payments, sending money Virginia

I have a secured credit card with USAA. Secured by a Certificate of Deposit for $3000.00. For the past three months when attempting to pay on my account I have learned that even though the credit card account is secured, if I pay the the balance in full utilizing - different checking accounts, the payments will be held for an additional 7 or eight days. I paid $840.00 on - -, 2016, that payment was placed on a 7 to 8 day hold. I made another payment on - - for another $800.00 plus and that payment is now on hold for - to 8 days. When I first started to notice this happening I called and was told that one of payments was returned and that was the reason, the payments were being put on hold. I was also told that was to be for 3 months. Even though the credit is secured by a CD. Then I have an unsecured credit card and pay it the very same way and the payments are applied immediately to the account even though the payments may or may not be paid by - different accounts. This is a major concern to me because we expected USAA to be Veteran friendly as it advertises. In addition, we have home owners insurance, flood insurance and vehicle insurance with this company.