USAA Savings Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money North Carolina

Since - 2015, USAA have been returning items specifically to - and charging my account an NSF in the amount of $29.00. It was my position that these items were being fraudulently returned to collect NSF fees since I did in fact have the funds available to cover the transactions if USAA did n't charge an NSF first. However, I was not receiving overdraft notices to verify my balance and the way the ledger reads online I had enough money available when the transactions were posted to my account if the USAA processing department actually posted the transaction before charging an NSF fee. Since - 2015 I had not received any NSF notices to support my position. However, this past week I received my very first NSF notice and it confirmed my position for the last year and half. I did have enough money to cover the - transaction in the amount of $38.00 because I had $51.00 in my account according to the notice that was sent to my email. Regardless of that fact, USAA returned the transaction to - so not only did I have to pay $29.00 NSF fee for an item that should have posted and cleared my account but also I had to pay yet again $25.00 to -. Over this last year I have had to pay between $1000.00 and $1500.00 in fees to USAA and - for the same type of issue. It is my hope that your office can assist me and other consumers who are being taxed by USAA and - for fraudulent fees.

USAA Savings customer in North Carolina
Jun 13, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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