USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money New York

On - -, 2016, I initiated a " Send Money '' payment for $770.00 from my checking account with USAA. The transfer vehicle for this payment was -. The $770.00 was debited from my account on - -, 2016, but never entered the - system, and was not received by the recipient. Since then, I have contacted USAA multiple times to resolve this issue, and have been met with a refusal to provide any restitution. Additionally, USAA has continually referred me to - to rectify this issue. USAA supplied me with a - transaction ID with which to locate this payment. - has no record of this transaction ID, and has no record of any transactions from my account for that amount using my checking account information. On - -, 2016, I spoke with a member of USAA 's Executive Resolution Team named -, who, after talking directly with -, informed me that USAA would be crediting my account for the entire $770.00 within - business days. After 8 business days, my account has not been credited. I spoke at length again with - members of USAA 's Executive Resolution Team ( - and - ) on - -, 2016 to try to ascertain the whereabouts of my credit. These individuals informed me that USAA would not be crediting my account ( as previously promised ) and that I would have to take up the issue with -. Although I informed USAA representatives repeatedly that since the transaction does not exist with - there is nothing - can do, they refused to offer me any restitution.