USAA Savings Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money Illinois

I have a USAA checking account. I recently made some bill payments which caused my account to be overdrawn but the overdraft should have been covered by my linked USAA credit card. At the time the payments were presented, there was a $22000.00 CREDIT balance in my credit card account, i.e., USAA owed ME $22000.00 in addition to the $9000.00 credit limit available on the credit card account. Despite this, - payments were returned and I was charged returned payment fees totaling over $100.00 by both USAA and the recipient of the payments.

USAA Savings customer in Illinois
Jun 23, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints3/20124/20125/20126/20127/20129/201211/201212/20121/20132/20133/20134/20136/20137/201310/201312/20132/20144/20145/20146/20147/20148/20149/201410/201411/20142/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/20166/20167/20168/20169/20163/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsMaking/receiving payments, sending money65.3%25.5%4.1%2.0%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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