Review and analysis of 210 consumer complaints against Statebridge Company
Out of the 210 consumer complaints against Statebridge Company Mortgage, 22% were disputed by the consumer (i.e. the consumer was not happy with how Statebridge Company responded to their complaint) and 78% were processed in a timely manner. 0% of consumer complaints against Statebridge Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Need help with Statebridge Company Mortgage? Visit our Help Center
Statebridge Company loan servicing, payments, escrow account December 1, 2016 - I had spoken to - - - on several occasions about my monthly statements and how I could receive them. Around the same time our mortgage was going to be transferred. I asked him if our credit file with Statebridge could be deleted, he requested that I send in a letter asking for the removal of the negative information, which he assured me the account would be removed. I did this in - 2016 and got no answer, I also disputed the fact with - - credit reporting and have not received a response. - - states that their investigation has been completed but there is no update.... |
Statebridge Company loan servicing, payments, escrow account October 11, 2016 - I do not receive my mortgage statement until the day before my mortgage is due and they state they have n't received my payment and it has been 10 days since I snt them the payment. I requested they send me a book or send the statement out earlier and the lady told me that I need to work with my local postal service ... my husband is one of the -..this is not the issue. They have told me know that I will be charged late fees if I do n't get my payment to them on time.... |
Statebridge Company loan servicing, payments, escrow account August 28, 2016 - My mortgage was originally with - Bank. Approximately 3 months ago I received notification from - Bank that my mortgage was going to be serviced by another company named Statebridge Company, LLC. On - -, 2016 I forwarded my - mortgage payment to Statebridge. 2 days later I received a notice stating I owed a late payment fee. On -/-/2016 I attempted to reach the representative listed on the Statebridge correspondence as the contact person. I called at - ( NY- ), I was kept on hold for over 10 minutes, never reached a live person, left a message requesting a call back ... |
Statebridge Company loan servicing, payments, escrow account August 22, 2016 - My mortgage was transferred from - - - to Statebridge Financials LLC on -/-/2016. My credit score dropped - points due to the transfer, which I hoped would recover after Statebridge reports my on-time payments. On-time payments in the full amount with some payments with additional escrow have been made for - 2016, - 2016, - 2016, - 2016, - 2016 and - 2016. None of these on-time payments have been reported by Statebridge to the credit agencies and therefore my score is well below any fair assessment and access to fair credit. By not reporting these on-time pa... |
Statebridge Company loan servicing, payments, escrow account August 11, 2016 - My name is -, I have been trying to contact Statebridge for way too long now. I need my pay off in writing as soon as possible. I will be paying my balance when I receive this information. It is impossible to speak to a person ... I 'm at my wits end, and I 'm ready to move on. This company has been a nightmare from day one, when my old bank sold them my loan. Not happy .... thank you, -... |
Statebridge Company loan servicing, payments, escrow account August 4, 2016 - After long hold times, I was able to make a payment by phone on -/-/2016 for my - mortgage payment. I received a confirmation number for same-day payment. I saw the bank draft on -/-/2016 on my account. Statebridge credited my account on -/-/2016 and charged a late fee. My payment on -/-/2016 also included an additional amount towards the principal. This amount shows as " credit '' and as of -/-/2016 has not been applied to the principal. In summary, Statebridge charged a late fee even if the payment was not late ( I have a recording as proof ) as well as avoid... |
Statebridge Company loan servicing, payments, escrow account August 3, 2016 - Statebridge Company or one of it 's employees cashed a check for $3100.00 that was sent to them to be applied to my escrow account. I have called daily since check was mailed to them and have been told they had not received it. The check was issued by - ins and they confirmed today that they check was cashed -/-/2016.After speaking with - different representatives and I confronted them with the fact that they had, indeed cashed the check I request to speak with customer service manager and was instead transferred to the insurance department. They have refused to respond to my written... |
Statebridge Company loan modification,collection,foreclosure July 28, 2016 - I was under bankruptcy because my mortgage was - $ so I was contacted by - - - - and they work with preferred law, this was in - 2015 so we started a packet they asked me to fill out documents send them back and they said my file will go to my lender and a negotiator and that it will take 10-15 days we 'll they been asking for the same info for six months they collected over -, they claimed my insurance was escrowed Ave it never was, the switched all my contact info to them so I could n't contact my lender not could they contact me, they had me stop my bankruptcy, and also... |
Statebridge Company loan servicing, payments, escrow account July 10, 2016 - My loan was transferred from - to Statebridge. I have tried to call Statebridge many times with no avail. Statebridge is impossible to get ahold of. I have left several messages, but have only received one call back. I do n't receive correct statements, nor do I receive them on time. They are charging me late fees and my payments are not late. I need help to get this problem resolved. I do n't know how this company can be in the mortgage servicing business.... |
Statebridge Company loan servicing, payments, escrow account July 3, 2016 - As of - -, 2016 - - sold the servicing rights to my mortgage to a company called - at - - - -. - - - - -, Co. -. I have made numerous phone calls requesting monthly mortgage statement and as of today - -, 2016 I have not received statements for -/-/-, -/-/-, or -/-/- payments already paid. This is not acceptable. I want monthly statements reflecting all required infomation ie, balance, date payment received, allocation to interest/principle, escrow balance etc. The last phone call I made to the company a customer service perso... |
Statebridge Company loan modification,collection,foreclosure June 21, 2016 - In -/-/- My husband and I separated. I kept the house with the - kids and was working part time ( could n't afford house payments at that time ) but got a full time position with the same company fairly quickly. I asked for a loan modification back in -/-/-. After a year, could not come to an agreement. - then sold the loan to Statebridge. In - -, I went to a housing counselor to help with a loan modification. Statebridge kept losing my paperwork over and over again. Every 6 months I had been submitting paperwork, only for it to be lost. Fast forward to - -, -. W... |
Statebridge Company loan servicing, payments, escrow account June 20, 2016 - My loan was sold to State Bridge Company from -. I can not get anyone to answer my phone calls at State Bridge. I have spend well over an hour on hold for days at a time. I leave messages and the messages are never returned. I filled out the paperwork to have my mortgage payment to be taken out of my bank account every month. The first month the money was not taken out and I spend over a week calling. I finally go ahold of a person and my mortgage was taken out of my bank. My second payment still has not been taken out and I can not get ahold of anyone!!! This is so frustrating. I do n't wa... |
Statebridge Company loan modification,collection,foreclosure June 14, 2016 - RE : Loan with Statebridge Company # - The above mentioned loan was in the name of - -, my mother. I, - -, was trying to payoff her bills, because of her - and later her death. I was never on this loan. The beneficiary of this loan was a - - with - children named. I being the - was paying my deceased mother 's debt, which included the above referenced loan. The - mortgage that I was paying was with - -, which I always paid on time. Then, - - sold the loan to - -, again with no problems and always on time. In - 2015, - - sold the loan ... |
Statebridge Company loan servicing, payments, escrow account June 14, 2016 - -/-/- we received notice from - - that our loan had been transferred to Statebridge Company and that they 'd be contacting us shortly so we 'd know how to make our next payment. Statebridge sent us a letter with basic information and we made our first mortgage payment on - -, 2016 ( the paperwork did n't arrive in time for us to make it by - - ) using checking account information through their website, StatebridgeCompany.com Our payment showed posted on the Statebridge website in the loan detail section, but the money was not removed from our bank account by the end of t... |
Statebridge Company loan servicing, payments, escrow account June 9, 2016 - In - - - - sold our - loans, a mortgage and HELOC to Statebridge Comapany. While we have had issues with both loans, the HELOC is what this complaint will detail. Although the HELOC transferred -/-/-, it was n't until a notice of overdue payments in - - that we received anything from Statebridge Company. This was after numerous calls and attempts to make a payment from - - onward. Each time a Statebridge representative told us that a payment could not be made because the loan was not fully set up in their system. We were not pleased to receive a late notice on... |
Statebridge Company loan servicing, payments, escrow account May 31, 2016 - When I make my payments before the due date, the mortgage lender is rejecting the payment without even attempting to pull the money from my bank account. After the due date passes they are contacting me regarding late payment, assessing a late fee, and then accepting and processing my payment. To this point they have waived all of the late fees assessed, but I am concerned their actions may impact my credit rating or the status of my loan. They also sent back a huge portion of my escrow account, then increased my monthly payment by several hundred dollars to cover my now outstanding insurance ... |
Statebridge Company loan servicing, payments, escrow account May 21, 2016 - Made payment -/-/2016 by phone, it was never posted to my bank account, then get letter on -/-/2016 stating the check had been returned for NSF, I checked with bank and amount was never posted to my account, that had at ampule amount to cover payment, also the amount they stated was NSF was not what was charged on that phone payment, they add - charge and and the letter letter only had -/-/- regular payment amount, we paid the property taxes ourselves, because the mortgage company did not, but they show on their records they did, they 've added late payments each month, whi... |
Statebridge Company loan servicing, payments, escrow account May 16, 2016 - In - - my mortgage payment was $770.00 ; an amount unchanged since - -. An increase resulting from an escrow analysis raised my mortgage payment in - - to $850.00. It was explained that this was due to taxes and insurance. Then in - ( 3months later ), my mortgage increased to $1000.00 with no notice or explanation. Upon inquiry, I was told that again this was due to taxes and insurance. I continue to try to get an explanation as it does not make sense. My taxes have not increased more than $100.00 per year. My insurance has not changed since the last escrow analysi... |
Statebridge Company loan servicing, payments, escrow account May 4, 2016 - On - -, -, our - was - under Chapter - by the Bankruptcy Court in the - - - Florida. Said mortgage was recently sold to Statebridge Company, LLC. on - -, -. Today, - -, -, we receive the first mortgage statement and it lacks the acknowledgement and language that the mortgage was discharged in - and is in direct violation of the Fair Credit Reporting Act ( " FCRA " ) and Fair. Debt Collection Practices Act ( " FDCPA '' ), I am attaching a copy of the bill received as well as a copy the Bankruptcy discharge. I am requesting that Statebridge Com... |
Statebridge Company loan servicing, payments, escrow account April 29, 2016 - I had my - mortgage with - for the past 10 years and have not had to pay a fee to make online payments. My loan was recently sold to Statebridge Company, LLC. - charges a $5.00 fee to make online payments. I called to inquire about having this fee waived and I was told that they are unable to waive it unless my Mortgage Note states that there is no fee to make payments. Being in the mortgage industry myself, I know that Mortgage Notes do not state such information. I would like the $5.00 fee to make online mortgage payments waived indefinitely on my loan # -. ... |
Statebridge Company loan servicing, payments, escrow account April 9, 2016 - This attached document is a " Qualified Written Request '' ( QWR ) in compliance with and under the Real Estate Procedures Act, 12 U.S.C 2605 ( e ), ad Regulation - at 24 C.F.R 3500, and the Gramm Leach Bliley Act and it was sent to the servicer, Statebridge Company, LLC. Also, attached is a letter from the servicer received in response to the Qualified Written Request. Assistance is requested in obtaining a complete, full disclosure rponse to the attached QWR as is our right under the above act. ... |
Statebridge Company loan servicing, payments, escrow account April 9, 2016 - On - -, - our mortgage with - was discharged through Chapter - bankruptcy. We received approval of the loan modification on - -, -. Today, we receive a welcome letter from Statebridge, LLC, dated - -, -, advising they are debt collectors but no mention is made of our approved loan modification which is current. Our concern is that Statebridge is not honoring the - HAMP Loan Modification and we are starting all over again! Please assist! ... |
Statebridge Company application, originator, mortgage broker April 8, 2016 - I am in desperate need of assistance. I have a sale date for - - and it has been - ever since my loan was transfer from - mortgage to State Bridge.I am tired of working directly with my new lender State Bridge because they are prolonging my loan so I can fall more behind. First I was always asked to re-fax documents when they confirm that they were received. Then with not even a month of expiration I had to keep sending them more documents, due to my file getting transfer to a new specialist every time. State Bridge will always say that they needed to have a complete package to pre... |
Statebridge Company loan servicing, payments, escrow account March 16, 2016 - Starting -/-/2015 our loan was transferred from - to Statebridge Co. -/-/- we received a call from our insurance agent stating that our homeowners insurance has not been paid and was going to be cancelled on - -. We contacted statebridge, as per our agents instructions, and provided them with our insurance information as well as the phone number for our insurance agent. We were also informed by Statebridge that they have no record that our insurance was supposed to be paid through escrow. We were forced to pay our insurance premium in order to avoid cancellation. -/-/- we ... |
Statebridge Company loan modification,collection,foreclosure March 11, 2016 - This is an official complaint against State Bridge Company for threatening me with foreclosure action without providing me with requests for full disclosure, validation of debt and opportunity to be considered for a loan modification or a principal reduction.. State Bridge Company has failed to answer my specific questions pertaining to the mortgage transaction. In addition, State Bridge and home Inspection Company has interfered with my contractors by unlawful entry and missing construction equipment. Rather than truly discussing options, especially a principal reduction that would be condu... |
Statebridge Company loan servicing, payments, escrow account March 7, 2016 - I had a loan that was being serviced by Statebridge, Inc. The initial loan amount was $100000.00. The monthly interest on the loan was approximately $250.00. Each month I sent a check for $400.00. Per the terms of the loan, the extra funds should have been applied to the principal, however it appears that the extra funds were NOT applied to the principal. I recently paid off the remaining balance of the loan. The payoff amount should have been approximately in the mid $ - range. However, the mortgage company stated that the payoff amount was $91000.00. It appears that since the... |
Statebridge Company loan modification,collection,foreclosure January 20, 2016 - My mortgage was lost. When it was sold from - institution to another. Trying for 3 years to get answers no one will talk to me. Now my house is going in foreclosure because of all the mix up from the past 2 years. They must have found my loan docs or maybe not. They have never reported me delinquent for missing any payments? It does n't make sense. Now I 'm to far behind to save my home? - has Statebridge Mortgage servicing my loan currently. ... |
Statebridge Company loan modification,collection,foreclosure January 14, 2016 - To Whom It May Concern, In - we faxed documentation copy enclosed, to Statebridge for a modification application. After no response from Statebridge for -, -, and - we had no other options to file a complaint with the Consumer Financial Protection Bureau. On - -, our counsel contacted us regarding a letter dated - -, - from servicer, " Statebridge '' on missing documentation. On - weekend we faxed the required missing paperwork on - -, -. Our counsel was never given to the loss mitigation department 's contact information, and on - -, our counsel ... |
Statebridge Company loan servicing, payments, escrow account January 12, 2016 - State Bridge Company They service my mortgage. They rarely pay my taxes on time. I put calls into their office and I am told they will create a " ticket '' and get back to me. I am getting letters from the city tax collector. Again - I have called and they just say they will take my information and call me back. ... |
Statebridge Company loan modification,collection,foreclosure January 12, 2016 - I have been fighting with my loan servicers for a few years now. Over the years, my loan servicer has been switched a few times. I have been searching and requesting information about the true creditor or beneficiary of my loan for since -/-/-. Every time I sent a Qualified Written Request or a debt validation letter to my servicer, the servicing to my loan would be transferred to another servicer. After receiving some information from a certified loan auditor, I decided to exercise my right to rescind my loan. On -/-/-, I mailed to StateBridge Company, LLC, hereinafter referred to a... |
Statebridge Company loan servicing, payments, escrow account December 9, 2015 - My mortgage company is Statebridge LLC have never received my escrow analyis for the upcoming year, have called several times to request it and find out what the new payment is due - -, still no response. They do not return calls, emails or faxes. ... |
Statebridge Company loan modification,collection,foreclosure November 30, 2015 - we have had - - as our lender on our first and second mortgage for over 20 years about 2 years ago they sold both our first and second mortgage to a company called Statebridge Co. in Colorado we made our payments on time and then the first week of - we got a letter that the said the mortgage had matured and that we had untill- - - to pay $320000.00 in full or they will foreclose on our property we have tried refi with them but they wont listen at all any help would be nice also they had both our mortgages but about a month ago the sold our - mortgage to - servicing about... |
Statebridge Company loan servicing, payments, escrow account November 10, 2015 - Loan was sold or transferred to Statebridge Mortgage. They are not providing accurate information about account. Shows I owe for two months when I have paid every month for 5yrs. ... |
Statebridge Company application, originator, mortgage broker November 7, 2015 - when you contact this mortgage company you do n't get to talk to person. you leave a voice mail and they tell you they will get back to you in 24 hours and they never do. trying to get the loan redone and very little help from them. ... |
Statebridge Company loan servicing, payments, escrow account November 5, 2015 - My original loan was with - - which was illegally billing me. I stopped paying because there were numerous discrepancies in the amount being billed. Despite numerous request to have my loan reviewed, the request were ignored and sent to be foreclosed upon. They started a foreclosure which I was never served the summons and complaint or sent the 90 day notice as required by - laws. My loan was later sold to waterfall which has been serviced by Statebridge Company. After the transfer I tried to rectify the problems with Statebridge. Rather, Statebridge continued to harass me to hand ove... |
Statebridge Company loan servicing, payments, escrow account October 27, 2015 - On -/-/2015 we called Statebridge Company to make a payment. Statebridge first stated they would not accept a payment because our loan was in default. When I disputed that fact the Statebrideg representive stated that it didnt matter and that our payment was past due and that we had to the full amount Total Past Due : $ -.The representative once again refused to take the payment. I reminded him that the Consumer Financial Protection Bureau ( CFPB ) has issued the final rules that implement residential mortgage reforms of the Dodd-Frank Wall Street Reform and Consumer Protection Act. A... |
Statebridge Company loan servicing, payments, escrow account October 16, 2015 - I have a mortgage that was with - - for years, The bank was sold to - - in - 2015, - sold my mortgage to STATEBRIDGE LLC. - 2015. I had a bankruptcy chap. -, but never had any lates on my mortgage the mortgage was always paid on time and current, still is current. I have not received a coupon book, I called and was informed by - that my mortgage was late?? My monthly P & I is $830.00 plus tax escrow total pymt $1100.00, they took the $1100.00 as P & I and added taxes to it making my pymt $1400.00, I tried to tell her that was incorrect. I faxed and mailed my ... |
Statebridge Company loan servicing, payments, escrow account October 15, 2015 - My mortgage was sold to - - - and is serviced by Statebridge Mortgage in Colorado. Since my mortgage was sold to them I have had repeated issues with getting my escrow payments made. My first property tax payment ( - 2015 ) was n't paid until I called Statebridge and asked why they had n't made the payment. Payment was finally made after I notified them. The second issue I had was - 2015 when they did n't pay harzard insurance. My insurance agent contacted me and notified me that my property taxes were never paid even though the statement was sent to statebridge. The insurance p... |
Statebridge Company loan servicing, payments, escrow account October 14, 2015 - My mortgage loan was originally with - Bank - in - NJ. - Bank took over - Bank in - 2015. From - to - my statement reflected no payment coming off of principal. It changed from the - Statement. In - 2015 my mortgage was sold to Statebridge LLC. I have since made - payments to them and they are no applying them and claiming I am delinquent because first they state they did not receive my - payment from - Bank and now they are claiming that I have a - loan and have to pay the accrued interest. They will not return my phone calls that I leave and I have l... |
Statebridge Company credit decision / underwriting September 23, 2015 - - - - - - - -. -, AZ -/-/-I am writing to seek your help with a Mortgage Creditor - Statebridge - that refuses to report accurate consumer information and ask for your assistance. My wife and I have exited a - Reorganization Bankruptcy - -. -, which was closed over one year ago -/-/-, as evidenced Order Entering Final Decree and Closing Case '' .. Now in hopes of regaining our once impeccable credit and meeting all of our financial obligations for nearly 7 years, we request them to report payment history. No avail. We sent dozens of lett... |
Statebridge Company loan servicing, payments, escrow account September 15, 2015 - Since - I have been trying to pay my mortgage to Statebridge Company, LLC and trying to find out about the unexplained mortgage increase plus an extra $27.00 charge no one can explain. I have called several time over the past few days and no one answers the phone and the general mail box is full ( - ) and can not take messages and I get disconnected. I have gone through their employee directory and dialed every extension and no one answers the phone and each voice mail states that if you leave multiple messages that will delay the call back time. My mortgage payment for the month on -... |
Statebridge Company loan servicing, payments, escrow account August 28, 2015 - On -/-/15 we submitted a complaint against Statebridge Company for violating the rules pertaining to prompt-payment crediting to a consumers account. In response to that complaint Case # - Statebridge submitted a fraudulent document to the CFPB. This document is unsigned and has never been seen by or sent to - - - - This alleged Modification Agreement '' is a fraudulent document and was invented and produced for the purposes to mislead the CFPB in their investigation. We believe the there should be a criminal investigation in regards to this submission of this fraudulent ... |
Statebridge Company loan servicing, payments, escrow account August 8, 2015 - On - - We sent Statebridge Company $1500.00 in certified funds. We sent the payment - and Statebridge received and signed for the funds on - - at -. On - -, 2015 i contacted Statebridge via a phone call. The customer represenative said they did not receive payment and have no record of any payment. The representative said she refused to speak with me unless I rescinded a Cease and Desist order they received - - I faxed them a letter on - -, 2015 rescinding the Cease and Desist Order. I called Statebridge again on - -, 2015 and the representative indi... |
Statebridge Company loan servicing, payments, escrow account July 7, 2015 - We received a trial modification plan which we paid. In -, 2015, our trial modification was converted to a permanent modification. We made our Payments in - and - 2015. On - -, 2015, Statebridge sent us a Notice of Intent to Accelerate our loan, claiming that we were behind $7700.00. This is simply not correct. We are current on our mortgage per the modification agreement. ... |
Statebridge Company loan modification,collection,foreclosure June 5, 2015 - My realtor and I started working on a short sale and when we called initially they told us there was no auction date and to submit all necessary docs. All of a sudden an Auction date was set for - - and we were not notified, instead they kept asking for more and more updated documents. We submitted a complete package with a willing and able buyer willing to negotiate and they declined our file and stated that the lender denied the offer and was proceeding with the auction. We are in belief that this is not being handled property and that there has to be an opportunity to continue with a ... |
Statebridge Company loan modification,collection,foreclosure May 27, 2015 - To Whom It May Concern, I am filing this complaint against my servicer because they have failed to comply with my numerous Qualified Written Requests ( QWR ) and other request for information. With all the recent news and fines imposed upon various lenders and banks, I am certain that I am a victim of a faulty mortgage-backed securities loan ''. My servicer has not complied with Federal or State law, specifically California Homeowner 's Bill of Rights ( HBOR ). Under this newly enacted law, it prohibits beneficiaries or servicers from recording robosigned documents on all mortgage-related not... |
Statebridge Company loan servicing, payments, escrow account May 21, 2015 - this is a formal complaint against Statebridge Company LLC- This Company was our mortgage Company from - - to - -. This Company has been negligent and irresponsible in paying our School Taxes for the entire Tax period from -/-/--/-/- and School Taxes for the second half of -/-/-. They have also failed to pay the General Taxes for the second half of the year -/-/-.This resulted in a lien against my property for $14000.00. The current Loan servicer ( - - - ) which took over our mortgage in - - took our $14000.00 from our escrow payed off the li... |
Statebridge Company loan modification,collection,foreclosure May 11, 2015 - Requested Investor info after denial on -/-/- in writing from - - at - -, -, Not Its Individual Capacity but Solely as Trustee of the - c/o -, - - - -, FL -Told INV not offering any mods as retention at this time '' with no explanationsAppealed denial on -/-/- based on income change for - - for HAMP due to NPV Test failure on -/-/- which showed value of $ 69k and GMI of $ -SPOC - - advise he will submit for review of In-House Mod on -/-/-Sale date was on -/-/- and was canceled per the Sheriff 's Department on - was... |
Statebridge Company loan servicing, payments, escrow account April 14, 2015 - Recently, in -/-/-, our home mortgage was discounted ( sold ) to Statebridge, LLC. Statebridge failed to pay our property taxes from the escrow account in -/-/-, costing us $1.00 in taxes. As a matter of fact, Statebridge waited until -/-/- to pay the property taxes which are due each -. Our accountant has advised us that this company has really made a huge mistake and should be held responsible. Statebridge is the worst finance company we have ever dealt with. They are tacking on miscellaneous charges to our mortgage payments that their representatives ca n't even explain!... |
Statebridge Company loan servicing, payments, escrow account April 9, 2015 - Hello, I changed Homeowner insurance companies in -, 2015. My insurance company ( - ) and I both called the insurance company on a conference call to inform my mortgage company ( Statebridge Company, LLC ) about the change. The person took the information and changed it in the computer as - gave them the updated information. I received a letter in -, 2015 from the previous insurance company stating they received a check, however the policy had been canceled and the check was being returned to Statebridge. Both - and myself have made several calls to Statebridge and - - -... |