Statebridge Company Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Statebridge Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

My mortgage loan was originally with - Bank - in - NJ. - Bank took over - Bank in - 2015. From - to - my statement reflected no payment coming off of principal. It changed from the - Statement. In - 2015 my mortgage was sold to Statebridge LLC. I have since made - payments to them and they are no applying them and claiming I am delinquent because first they state they did not receive my - payment from - Bank and now they are claiming that I have a - loan and have to pay the accrued interest. They will not return my phone calls that I leave and I have left - messages with - Bank and they will not return my calls either. I am trying to refinance my home and Statebridge will not give my new mortgage company a payoff and they have told me they are going to hold it against my credit. Even though I have sent them four months payments and it has not been late.

Statebridge Company customer in New Jersey
Oct 14, 2015

* Source: CFPB Complaint Database

Statebridge Company response to complaint:
Closed with explanation

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