Statebridge Company Mortgage Complaint

Statebridge Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

My mortgage was originally with - Bank. Approximately 3 months ago I received notification from - Bank that my mortgage was going to be serviced by another company named Statebridge Company, LLC. On - -, 2016 I forwarded my - mortgage payment to Statebridge. 2 days later I received a notice stating I owed a late payment fee. On -/-/2016 I attempted to reach the representative listed on the Statebridge correspondence as the contact person. I called at - ( NY- ), I was kept on hold for over 10 minutes, never reached a live person, left a message requesting a call back and to date have not received as such. To add insult to injury my mortgage payment has not been applied to my account. The correspondence I received shows my - mortgage as unpaid yet Statebridge has my payment, the funds were deducted from my checking account. This is the same chicanery, smoke and mirrors, slight of hand - that - Bank used to pull. I thought the actions/intervention of the - government was to put an end these companies cheating the consumer!