Statebridge Company Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Statebridge Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

I have a mortgage that was with - - for years, The bank was sold to - - in - 2015, - sold my mortgage to STATEBRIDGE LLC. - 2015. I had a bankruptcy chap. -, but never had any lates on my mortgage the mortgage was always paid on time and current, still is current. I have not received a coupon book, I called and was informed by - that my mortgage was late?? My monthly P & I is $830.00 plus tax escrow total pymt $1100.00, they took the $1100.00 as P & I and added taxes to it making my pymt $1400.00, I tried to tell her that was incorrect. I faxed and mailed my note, mortgage, history and cancelled checks to show my loan amount, payment amount, and proof that the loan was current. I have called several times, wrote letters, emailed and faxed NO REPLY and I was told they cant talk to me. All I need if for this to be straightened out, my - qtr taxes and - qtr taxes have not been paid by them the money is in my escorw, I had to pay the - qtr out of my savings so the taxes would not be late. All I want is for them to correct my account reflecting the correct payment amount, send me a coupon book and for them to pay my taxes on time. I have all documentation to prove my loan is current and what the payment is. Can you help. I really feel this company is trying to make my loan appear late so they can foreclose, I talked to another person who is having the exact same issue with this company. I need help resolving this matter and not getting any response from this company what so ever.

Statebridge Company customer in New Jersey
Oct 16, 2015

* Source: CFPB Complaint Database

Statebridge Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Statebridge CompanyComplaint HistoryComplaints4/20126/20127/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20164/20165/20166/20167/20168/201610/201612/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Statebridge CompanyLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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