Statebridge Company Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Statebridge Company Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Illinois

I am in desperate need of assistance. I have a sale date for - - and it has been - ever since my loan was transfer from - mortgage to State Bridge.I am tired of working directly with my new lender State Bridge because they are prolonging my loan so I can fall more behind. First I was always asked to re-fax documents when they confirm that they were received. Then with not even a month of expiration I had to keep sending them more documents, due to my file getting transfer to a new specialist every time. State Bridge will always say that they needed to have a complete package to presented to my investor but my packet was always complete. Once my file was presented to my investor State Bridge told me that I could not be help because I was offer the - modification previously with - bank. That there was no other work out option. I was so devastate because before my file got transfer to State Bridge the only modification I had was an in house modification. I was never offer the - modification. However State Bridge has use this as an excuse in order


use was $3300.00. I told her that was incorrect and that I am tired of all this. I have even offer them $15000.00 to get the help and still is not enough for them. I have escalate this to my investor as well the only person that tried to help me was - - from the investors office. However, she has been out from the office many days and now I had to contact - - from the investors office. He 's responds was just to let my home sale because I have a sale date for - -. That this will be a better option to just walk away. I started to cry when he told me this. I dont want to be homeless I told him I was going to file a complaint with the consumer financial protection Bureau and he told me that I can do as I please. That my home was going to sale either way. I want this adress. I have proof in writing of all the wrong doing they have done. Please I am begging for help. I do not want to be leave homeless. Thank you so much and I hope you help me with this awful situation.

Statebridge Company customer in Illinois
Apr 08, 2016

* Source: CFPB Complaint Database

Statebridge Company response to complaint:
Closed with explanation

Consumer disputes how Statebridge Company handled their complaint

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