Statebridge Company Mortgage Complaint

Statebridge Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Connecticut

On - - We sent Statebridge Company $1500.00 in certified funds. We sent the payment - and Statebridge received and signed for the funds on - - at -. On - -, 2015 i contacted Statebridge via a phone call. The customer represenative said they did not receive payment and have no record of any payment. The representative said she refused to speak with me unless I rescinded a Cease and Desist order they received - - I faxed them a letter on - -, 2015 rescinding the Cease and Desist Order. I called Statebridge again on - -, 2015 and the representative indicated they did receive the rescinded a Cease and Desist Order. The representative once again denied receiving the payment. I reminded her that The Consumer Financial Protection Bureau ( CFPB ) has issued the final rules that implement residential mortgage reforms of the Dodd-Frank Wall Street Reform and Consumer Protection Act. And one of the rules pertain to prompt-payment crediting. Servicers must promptly credit payments from borrowers as of the day of receipt, including principal, interest, and escrow. If a payment is received that is less than the amount due, the servicer may hold the payment in a suspense account until the amount in the suspense account covers the periodic payment. Statebridge has violated the rules pertaining to prompt-payment crediting to a consumers account. We have been charged additional interest on our account because of Statebridges violation of the CFPB rules by not crediting the consumers account