Student Loan Review

Review and analysis of 15,902 consumer complaints for 239 student loan financial institutions

Worst Student Loan Companies

Kohn Law Firm S.C.
Vermont Student Assistance Corporation
Delta Management Associates, Inc.
Patenaude & Felix APC
Financial Asset Management Systems, Inc.
Loan To Learn
Social Finance, Inc.

Company

Explore common Student Loan complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.

The most common type of student loan complaint concerns problems consumers confront when they are dealing with lenders or servicers. Consumers also report problems when they are unable to pay, such as issues related to default, student debt collection, and bankruptcy.

Consumers report that they continue to struggle with the limited affordable payment options permitted in their loan agreements. Specifically, some consumers say they are unable to refinance or restructure the repayment terms of their loan, either to lower monthly payments during periods of financial hardship or to improve existing terms based upon the consumer's improved credit profile and credit-worthiness.

Some consumers also express confusion about the difference between their private loans and public loans, specifically when it comes to forbearance and deferment options.

Issue

Student Loan Complaint Historical Trends

New Student Loan Complaints

LendKey Technologies, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled

April 17, 2017 - I paid my loan on -/-/-, and received confirmation. My loan servicing has now been transferred from - - - - to - to Lendkey, and Lendkey is saying I have not made a payment yet and that it is overdue ( although this information should have been carried from - ). I would like to know why my payment is not reflected in this new account. I would also like to receive verificatio...

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First Associates Loan Servicing LLC Student loan dealing with my lender or servicer don't agree with fees charged

April 12, 2017 - I have been paying on my Peaks student loan since 2010. I felt that from the start I was tricked into getting this loan. I was pulled aside from my class and told my federal student loan was not available so I needed to get involved with peaks. I was - years old then. After realizing the scam that - tech was I struggled to get a good paying job after graduation. With the lawsuit on the way b...

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SECURITY CREDIT SYSTEMS INC Student loan dealing with my lender or servicer trouble with how payments are handled

April 11, 2017 - I already know what SCS is saying. The check in question was through a bill pay account that funds the check before it is sent. Please see note below. My bank confirms that this was sent to them on -/-/2016. They DID NOT DEPOSIT IT until 113 days later. I am paying an outstanding loan for my Son. I send checks through my bank bill pay system. On the check it states " Check void after 90 days...

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Citibank Student loan dealing with my lender or servicer trouble with how payments are handled

April 10, 2017 - Citi bank loan number - for $6900.00 transferred the loan to - and they illegally posted in on my credit -/-/2017 causing my credit score to drop with all - reports by - points This is the same existing loan that has been on my credit for seven years due to drop off that we just investigated a month ago. since investigation they reported as a new credit collection. This loan is to ...

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Utah System of Higher Education Student loan dealing with my lender or servicer having problems with customer service

April 8, 2017 - My first original complaint stated o -/-/2017 : We obtained a student loan for our daughter several years ago with the -. The loan is nearly paid off and only has a balance of $1900.00. On -/-/- we went to our Credit Union and obtained a loan to payoff -. The funds were mailed to the P.O. Box my daughter had sent all her prior payments to in -, Utah. The -. - is - -, ...

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Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service

April 7, 2017 - The daughter ( - ) of my former spouse took out an $8000.00 student loan and was able to have me listed as a co-signer without my prior approval. Despite filing a report with the - police department and being labeled as identity theft by them, Wells Fargo is refusing to release me as a co-signer on the loan. While my former spouse and I lived together while married, I did not grant her da...

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Wells Fargo & Company Student loan dealing with my lender or servicer keep getting calls about my loan

April 6, 2017 - I have - lenders stating that I owed them a $4000.00 loan from -/-/2006. I have a private loan but it not them. I am attaching documentation from University - and neither of them is the Lender. They are destroying my credit....

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Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled

March 30, 2017 - I have a student loan through Wells Fargo and I am unable to set up an automatic payment each month for more than the minimum payment. Is there anything I can do about that? I have student loans with other companies who all allow additional payments to be automatically scheduled. It makes it easier to be regularly financially responsible by paying more than is due to decrease the total interest I ...

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Citibank Student loan dealing with my lender or servicer having problems with customer service

March 27, 2017 - I had a student loan suddenly appear within the last week on my credit reports from 2007 for 'CitiBank/- ' with a current balance listed at $18000.00 and a highest balance of $29000.00. I have tried contacting numbers for both companies provided online but they only will allow me to go to automated machines with no menu option for a customer service representative. I am looking for verifica...

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ECMC Group, Inc. Student loan getting a loan can't qualify for a loan

March 27, 2017 - ECMC has began reporting an account to the credit bureaus without contacting me and verifying the debt first. I have not been contacted by ECMC in any way ( mail, phone, e-mail etc ... ) and given the opportunity to address the alleged debt that has been placed in collections on my credit report. I attempted to contact ECMC via certified mail, with the address provided in the credit report which w...

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Texas Guaranteed Student loan dealing with my lender or servicer need information about my balance/terms

March 24, 2017 - T- GUAR - is reporting inaccurate information to the credit bureaus. I have - accounts that are affecting my credit. The information is inaccurate and there is no documentation to show for it. I do not understand how they would claim my loans as charge offs when i consolidated them before they were out of my deferment time from being a student....

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Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments

March 18, 2017 - Moved to - due to not being able to find a - job in - as a - in -/-/2015, income became much lower, wells fargo has not helped with lowering my payments. I am struggling to pay for my private loans as well as my federal loans and I feel it is unfair that I went to - school and now suffering and working 50-60 hours a week to pay my monthly loans. The lowest they have gone is $ -...

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Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled

March 14, 2017 - Wells Fargo - neglects student loan Borrowers who wish to elect to make additional payments automatically to their student loans. With automatic payments, Borrowers have the ability to manage the total cost of their loan by paying more than the minimum required payment each month thus reducing total interest paid over the life of the loan. Wells Fargo does not allow Borrowers to increase the am...

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Loan Science, LLC Student loan dealing with my lender or servicer trouble with how payments are handled

March 14, 2017 - My - student loan was in forbearance which has ended with my next payment due on -/-/2017 at $820.00 I called to explain I can not afford this payment several times and was told I have to wait until after I miss payments to call Loan Science who handles the billing. I called Loan Science on -/-/2017 to question the payment amount and I was told that this includes late fees, I have not bee...

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Wells Fargo & Company Student loan dealing with my lender or servicer don't agree with fees charged

March 14, 2017 - I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : Account Number : - 30 days past due as of -/-/-, -/-/- Account Number : - 30 days past due as of -/-/-, - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was suppos...

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Great Lakes Student loan dealing with my lender or servicer trouble with how payments are handled

March 14, 2017 - Honestly, do n't even know where to begin. I have n't had a student loan since 2002. My original balance was about -. Somehow, no matter how much I 've paid on it since then, the balance never goes down and now says I owe over -?? Student loan companies are ripping people off every day. Anything, my credit report show student loans from other lenders, where contracts were sold over 12 years ...

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Citibank Student loan dealing with my lender or servicer having problems with customer service

March 10, 2017 - Citibank ( studentloan.citibank.com ) online account password requirements do not allow passwords longer than 8 characters. Per NIST guidance, password maximum limit should be at least 64 characters ( and 8 should be the lowest minimum allowed - not the max, and not for sites containing sensitive data ). I am concerned about the privacy of my information on the Citibank website due to the passwor...

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Genesis Lending Student loan dealing with my lender or servicer trouble with how payments are handled

March 10, 2017 - I was a student of - college in -/-/--/-/- and I was told that I had to take out a private loan to pay a part of my educate expenses and as told to use Genesis I had been making payments Genesis then I was told that my loans balance was switched to another company. Can I still get a credit from - or the new company -...

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Sallie Mae Student loan getting a loan can't qualify for a loan

March 10, 2017 - Today, I applied as a co-signer for my daughters Sallie Mae Student Loan. I am - and there fore my source of income comes from -. The application was denied based on fraud. They made false claims against me in regards to my credit worthiness. I was also told by a supervisor that they do not base approval on the fico score. I was told credit scores have nothing to do with their decision makin...

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Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments

March 5, 2017 - My daughter has a private student loan with wells Fargo. She has truly a high monthly payment which she was making initially, with my assistance. Then when she could no longer make the higher payments, she called wells Fargo, to see if they would accept lower monthly they payments, they refused to work with her. She started sending them what she could afford, which was $300.00 a month and now he...

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Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms

March 2, 2017 - My son 's Wells Fargo Student Loan went into default without contacting me. I have asked for all the loan documents but they just send me a copy of a copy of the loan request and some bills they said they sent. I have asked for all of the paperwork and documentation but they do n't send anything with who the loan Officer was or where it was done. I am totally - out and confused on this since th...

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Nations Recovery Center Student loan dealing with my lender or servicer received bad information about my loan

March 1, 2017 - I enrolled in - for - term in 2010. I was told by the financial aid counselor at the time that I could use federal student aid to cover the cost of class. After classes began there was a delay in processing my student aid and so my student account was placed in negative status. After continued contact between myself and my counselor I was able to correct the issue and the money was dispersed...

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MOHELA Student loan dealing with my lender or servicer keep getting calls about my loan

February 27, 2017 - Hello. Our daughters Private student loans are being uncooperative as to extra fees, taking parents off as co-signers and ability to consolidate loans for better rate equals saving and lower, payments. We have asked repeatedly. They also call repeatedly harassing us at our home which is illegal. Lenders are - - and Mohela..these loans are from 2006 it 's time that this is paid off and matter...

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Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan

February 24, 2017 - I have been harassed by Sallie Mae with unstopping phone calls and they have gone so far as contacting people outside of my immediate family....

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Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options

February 24, 2017 - I was issued this loan in - as I was starting prerequisite classes for -. The school informed me that I was not able to apply for a federal loan and would need to pay up front or get a private loan. In order to register for the next semesters classes I chose to apply for a loan at on of the nearest banks, Wells Fargo. In - I chose to use my - knowledge on a volunteer trip to - for ...

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Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options

February 18, 2017 - After 9 years of consecutive payments, I am still unable to get my co-signer released from the terms of the loan I was approved for to attend -, as well as not qualifying for any income based repayment, loan forgiveness plans, or any benefits that are provided to federal student loans ... although my loan is owned by Wells Fargo- a major banking institution....

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Texas Guaranteed Student loan dealing with my lender or servicer keep getting calls about my loan

February 18, 2017 - On -/-/- I signed for a - loan for my daughter with Texas Guaranteed. in -/-/- I filed Chapter - in Mississippi and claimed TG as a creditor which they filed a claim for $10000.00 which was paid in full and my case was closed in -/-/-. I have received phone calls from TG that I now owe them an extra $4000.00. The case number from TG is -. My attorney explained to me bef...

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Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms

February 16, 2017 - I am a co-signer on a student loan for my son but he is not able to pay so I 'm making the payments. Wells Fargo failed to send me the statements and refuses to setup online access to the account so I can make the payments. They managed to send me one statement but they have stopped coming. They have damaged my credit and have refused to fix it. I have called them on the phone at least three times...

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Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan

February 16, 2017 - I qualified for loan forgiveness for fraudulent private school loans offered by - University by Genesis Student Lending. I was not notified that loan forgiveness and refunds for payments made was being offered or even of issue ( a pending suit in 2015 )....

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Wells Fargo & Company Student loan dealing with my lender or servicer received bad information about my loan

February 16, 2017 - Upon graduating, I notified Wells Fargo to initiate repayment. $55000.00 in private student loans became over $75000.00 instantly as they added interest all the way back to day one. I did not know that this was going to happen. My payments between private and federal loans are $1200.00 per month. I earned a - degree in - and bring home $ -- $800.00 per week. I can not afford to su...

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