Statebridge Company Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Statebridge Company Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

I had a loan that was being serviced by Statebridge, Inc. The initial loan amount was $100000.00. The monthly interest on the loan was approximately $250.00. Each month I sent a check for $400.00. Per the terms of the loan, the extra funds should have been applied to the principal, however it appears that the extra funds were NOT applied to the principal. I recently paid off the remaining balance of the loan. The payoff amount should have been approximately in the mid $ - range. However, the mortgage company stated that the payoff amount was $91000.00. It appears that since the servicing company did not correctly apply my funds to the principal,


Additionally, on two occasions Statebridge erroneously reported that my account was delinquent to all three credit bureaus : -, - and -. This severely damaged my previously high credit rating by dropping it approximately - points. This, in turn, impacted my ability to refinance other mortgages and other credit-dependent activities. Again, this happened TWICE. I have been trying to get Statebridge to cooperate on this investigation but they have been extremely slow and in providing assistance and follow-up. This loan was originally financed by - in -/-/- It was then transferred to Statebridge in -/-/-. It was then transferred to - - in -/-/- with whom I made the final payoff. - - was closed in -/-/-. I therefore have not been able to obtain detailed transaction calculations from them. Statebridge is still around and definitely incorrectly calculated my payments. - only serviced the loan for 2-3 months before I paid it off.

Statebridge Company customer in Colorado
Mar 07, 2016

* Source: CFPB Complaint Database

Statebridge Company response to complaint:
Closed with explanation

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