Statebridge Company Mortgage Complaint

Statebridge Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

After long hold times, I was able to make a payment by phone on -/-/2016 for my - mortgage payment. I received a confirmation number for same-day payment. I saw the bank draft on -/-/2016 on my account. Statebridge credited my account on -/-/2016 and charged a late fee. My payment on -/-/2016 also included an additional amount towards the principal. This amount shows as " credit '' and as of -/-/2016 has not been applied to the principal. In summary, Statebridge charged a late fee even if the payment was not late ( I have a recording as proof ) as well as avoided to deduct the additional principal amount towards my mortgage.