Review and analysis of over 183 Va Mortgage complaints against Nationstar Mortgage
Nationstar Mortgage consumers have reported over 183 official complaints related to VA mortgage. Out of the 183 consumer complaints against Nationstar Mortgage, 22% were disputed by the consumer (i.e. the consumer was not happy with how Nationstar Mortgage responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Nationstar Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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NATIONSTAR MORTGAGE Mortgage struggling to pay mortgage July 26, 2018 - I am a United States - - veteran who is facing a foreclosure sale date on my home on -/-/-. I bought my house with a VA loan backed by the government and I know that there are programs and plans put in place to help homeowners in my situation ( lost my job ) but my lender Nationstar has not engaged in a fair negotiation and has not given me access to these programs. I have put myself into a better financial situation and have tried to get Nationstar to take another look at review for these programs but they are telling me it is too late and they are foreclosing on my home. I wanted ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 9, 2016 - Since - - - sold my mortgage to Nationstar about 2 years ago in -, I have been having numerous issues with making my payments and with payments being sent in before the - of every month, they have put payments in escrow or in a suspense account, instead of applying the payments to the actual payment or to the principal. I have even sent in extra money to apply towards the payment and the extra monies were placed in a suspense account, and later Nationstar will charge late fees to my account upwards of $300.00 every month, which notes as a full payment late on my account. I hav... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 7, 2016 - Nation star mortgage increased my note by $420.00 saying my insurance was going to go up in -/-/- so they had to get the money to cover the increase. Just talked around in circles trying to explain this is -/-/- why would my insurance company call you and tell you my insurance was going up next year? -!,,, I now pay $1100.00 a month in escrow.. Ridiculous!!!! ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure April 22, 2016 - Nationstar Mortgage , LLC purchased my mortgage from - - ( DBA - - - ). Due to circumstances beyond my control, I had to slide the mortgage payment one month. After almost a year, I have not been able to resolve the payment with Nationstar. They continuously hold extra payments in suspense and misapply those payments. They are charging late fees inside of the 30 day grace period allowed by my mortgage contract. They send a letters continuously threatening foreclosure, even though I am currently less than one month behind. I have requested a face-to-face meeting for arbitration s... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure April 6, 2016 - We started a modification process with Nationstar Mortgage in - of 2015. They informed us that we had to get approval and then we had to go through a trial period until they would complete the paperwork for the new modified payment. They did n't mention until much later that during our trial period we would report as late but as soon as the refinance went through, it would be zero ' d out as long as the trial period payments were made on time. It took over a month but finally we were approved for our trial payment. We made our trial payments on time. We still received collection calls durin... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 29, 2016 - I just filed complaint # - - - - at - in haste and my attachment was missing - key documents. 1. Nationstar FTC - - - " - Points of Complaint on a Word Doc '' 2. Nationstar School Tax Contract & Escrow - - - -. Nationstar FTC-CFPB - - - email confirming receipt of the above confirmation. Nationstar FTC - - - was my research information. Word doc. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 29, 2016 - I have a fixed-rate VA loan serviced by Nationstar Mortgage ( - - - - ). I closed on the property - with advisement that my payments, including mortgage and taxes, would be approximately - per month ( per the HUD Statement ). Per the FORM - - - Fixed Rate Note - my mortgage payments from the inception to - 2016 has been $1800.00 per month. On - - -, I receive an payment change from Nationstar advising that my monthly mortgage payment would increase as of - - from $1800.00 to $3800.00 - an increase of $1900.00 - due to a " shortfall ''. We ha... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 25, 2016 - NationStar Mortgage continues to apply unnecessary inspection fees to my account, NationStar claims that these are inspections to make sure the home is occupied. I have maintained constant communication with NationStar and continue to advise NationStar that my home is occupied, so NationStar well knows that I continue live in my property. These frequent inspections consist of a door tag with NationStar 's contact number. Additionally NationStar has applied additional home inspection fees of $640.00 and legal fees of $2000.00 to my account with out justification. NationStar continues to vio... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 2, 2016 - I faxed tax exemption paperwork ( veteran credit of $300.00 for the year ) from the -, NH town hall with selectmen signatures and state seal and approval from the state of New Hampshire to Nationstar on - -. I instructed them to speak with - from the -, NH town hall who is in charge of the -, NH taxes. They told me it would take about - business days to look over paperwork. Nationstar will not recognize the credit as they said they reached out the town hall and Nationstar said there is no credit on my account per -. I do not think they called the correct town hall, as... |
Nationstar Mortgage Mortgage application, originator, mortgage broker March 1, 2016 - 1.5 years into my home loan modification, never late on a payment, Nationstar Mortgage is threatening to reverse the modification and take me to court if I do not sign new documents. They said they had to modify the documents as they made an error and ca n't file it - ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 9, 2015 - My home loan was transferred to Nationstar Mortgage from - - in - 2015. Prior to the loan being transferred, - - honored the 15 day grace period for loan payments made online, as outlined in my Note and Mortgage. However, the first month that Nationstar Mortgage was servicing my loan, I made my payment after the - of the month and found a $9.00 " late fee '' assessed to my account solely due to the fact I made my payment online after the - day of the month. This fee is unscrupulous as it contradicts the 15 day grace period as agreed upon in my Note and Mortgage. I was ne... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 3, 2015 - I have a loan through Nationstar Mortgage, I have automatic payments of $1900.00 a month that pays automatically every month. In early - I received a call from Nationstar rep stating that my payment was short by $120.00, I asked why and they stated that escrow analysis showed that there was a shortage. I was not notified about this by either phone or email. I asked the rep why my payment has increased by that much when my insurance premiums went down and the county tax had not increased. The rep could n't tell me and told me to call the escrow department. I called escrow and asked the s... |
Nationstar Mortgage Mortgage settlement process and costs November 23, 2015 - We have currently been in the process of a Deed in Lieu since - of 2015. The last information we received was that the paper work was being drawn up. I was told this on - -. My loan POC is - - at ( - ) -. I have not been able to get in contact with him for two months to get an update. I have called several time and left several messages. This is has been an ongoing issue that seems to be an attempt to get me to give up on the pursuance of the Deed in Lieu. The last time I received an update and the status of my Died in Lieu was updated was after the CFPB intervened. I was ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure October 27, 2015 - Nationstar Mortagage proceeded to make late payments on my property taxes incurring fees that I am now being charged for. I have called them on numerous occasions and they will not give me any explanations. They re-analyzed my escrow mid year so that they would be able to place these fees on my account. They are now stating that my mortgage will increase - % percent. I went from a mortgage of - dollars to a - dollar note. Customer Service - and they are very rude and incompetent. The supervisors are worse and no one ever tells you the same story, everytime I have called it is a com... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure October 26, 2015 - Failed to pay service provider. Will not communicate. I am an independent fee appraiser. Nationstar ordered a foreclosure appraisal through the Dept of VA. they will not pay or communicate with me. I have sent several billings, put into collections, requested help from the VA and still have not received payment. Due to not communicating, I am filing a complaint and a congressional inquiry. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account October 25, 2015 - Nationstar bought my mortgage from - - - and are refusing to honor my original contract with - - -. My - - - contract had me paying 1/2 my payment every two weeks .. this resulted in one full extra payment every year ( good ). However Nationstar says they are forbidden by a contract with - - from honoring that portion of my original contract. .. They have contracted with - - to process payments for them in that manor ( of which they charge an additional - a year to do ) ... .. ... I am still paying my payments every two weeks ( to honor my contractoral... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account October 23, 2015 - My husband and I have a home with Nationstar Mortgage. We filed our Homestead Exemption with our - county tax office here in - -, Tx. they owe us refund checks from our escrow account for the years of -/-/-, -/-/-, -/-/-. We have called them multiple times and still have n't gotten any answers. They owe us about $10000.00 if not more for our over paid taxes. My husband has a - with the - -. They are not following the rules for our veterans with the tax exemptions. We filed form - and form -. None of our veteran friends have this problem with their homes... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure October 18, 2015 - RE : Nationstar MortgageNationstar purchased my loan from - - - and I have been nothing but unhappy. They are charging unnecessary late fees, that keep accruing because they will not accept any of my payments. I have requested a loan modification and I have to repeatedly resend documents I know they have received. When I call customer service they keep transferring me and I have left several messages for them to call me back. They have sent foreclosure letters but I can not get any one to answer my questions as to why. My home insurance company has stated they have n't received any pa... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account October 16, 2015 - Last week I began receiving collections calls from Nationstar Mortgage concerning this month 's payment which was due on the - the month, but was now the - the month ( a week and half after the - ). After that first call I went to their secure website, logged in and sent them an email advising them not to either call my work or cell phone in accordance with the Fair Debt Collections and Practices Act of 1974. The next day and each proceeding day after that I kept receiving collection calls from Nationstar Mortgage. I went back to retrieve that email that I had sent them and it had bee... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure October 14, 2015 - I was informed today ( after an excessive runaround ) that - - transferred my loan to NationStar. This was incredibly shocking to me since I was NEVER notified in ANY way. - has had my up to date contact information because I have received tax info from the company in the past.Why I was not notified of my loan going to another company I can not understand. When I finally spoke with a NationStar representative I found out I was transferred to NationStar -/-/-! They received payment for a couplemonths then it stopped. Apparently - - never gave them the correct contact info fo... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 15, 2015 - Nationstar Mortgage bought my loan two years ago. I have always had my home owners and flood insurance paid on my loan. when the renewals were up, they paid my premiums with out any notification to me. Rejected my Flood Insurance from - stating It did n't meet there level of coverage for the home '' Now my payment went up $400.00. When I call them to question them about this I am put on hold at least 35min. Then once I do talk to a rep, they give me the run-around, and misinformation. They accepted then rejected a flood policy sent from Nation-Wide insurance which insured the home for th... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure September 9, 2015 - I have repeatedly requested information from Nationstar regarding their alleged right to service my mortgage. I have sent numerous validation requests, QWR 's, as well as letters to the CEO regarding the inconsistent, misleading, and disturbing information I have received from Nationstar. I have several documents from Nationstar with claims that they are servicing this mortgage for different entities at the same time. As a consumer, I have the right to make sure that I am paying the correct entity who has the right to collect. I have made numerous phone calls to Nationstar and each time I rece... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account July 13, 2015 - After 17 years with other mortgage with no problem or dispute. note all do have office in NJ if by change any problem need to be resolve. Nationstar Mortgage enter the picture in -/-/-, problems starts, unfair escrow practice, no office in NJ to talk in person. By pass - to make calls to me - times a day for months. Problems not resolve, block my payment to house insurance [ the insurance send me a refund check ], start to returns personal checks for principal & interest only. IRS form show two month short of principal & interest. House loan not going down. compound interest, chargi... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure July 8, 2015 - We attempted for 2 years to obtain a modifications through Nationstar. Our person of contact was constantly changing, our paperwork was not not being processed quickly, and we were having to resend documents and restart the process every 30-45 days. after becoming frustrated and hopeless, we decided to seek a short sale. In -/-/-, we contacted Nationstar to begin the short sale process. We gave them our realtor information, and were told the process was started, and they would contact our realtor. Our realtor requested the required documentation several times and never received it. Nation... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account July 8, 2015 - This is an extension to a former complaint filed a few days ago with NationStar. After - Title Company tried to pay off the lender for my home the lender NationStar rejected the payment saying the payoff amount was short by - but could n't tell us where that amount came from and why. They sent us a new payoff balance which stated that the new payoff amount was not short by - but actually short by - but again could not tell us why or what for. We spoke with - different representatives who all stated that it was an error on their end when giving us the payoff balance but they coul... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account July 6, 2015 - In -/-/- I was legally awarded a property that was financed through Nationstar Mortgage following a divorce. It was stated in the divorce decree that I was legally responsible for the mortgage loan yet the mortgage company continues to refuse to speak with me regarding this account. I had to eventually refinance this property through a different financial institution because of all the problems they gave me. I have been trying to get an escrow check from my account after they tried to send it to my ex-husband but it was returned via return mail in which they then called my cell phone aski... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account July 6, 2015 - On many occasions Nationstar Mortgage has been unprofessional and disrespectful towards me. I was - military and - ( -/-/- ) when they bought my loan from - - -. I had never had any issues, was never late, my monthly payment never changed. When Nationstar took over they had been cashing my monthly payments and applying the funds to another person account that only had the same last name! On my credit report, due to their incompetence, I had negative hits for 6 months showing I was delinquent. I came home from - to find my mail box full of foreclosure threats. To this day... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account July 2, 2015 - - - - sold my mortgage to Nationstar. With -, I made bi-monthly payments, without issue. They came out the - and - of the month, barring holidays or weekends, which they allowed to come out a day or - late. Now that my mortgage is with Nationstar, they send me foreclosure letters constantly, even rhough I never have been late. They state if I want the letters to stop, I need to call their - party company to make bi-monthly payments ( this - party company charges 300+dollars for this service ) or set up autopay. Thing is, I already autopay through - bill pay TO Nat... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 22, 2015 - My mortgage was sold to Nationstar Mortgage LLC around 2 or 3 years ago. During this period, there were no issues with my account. In - of 2015, I decided to make my payments directly from another account rather than have Nationstar draft payments from the old account. Not thinking, I did not update my payment options online in their system and consequently, the - and - payments were sent back because of NSF. I immediately reissued - payments through Bill Payer bringing the account current. The payments for - and - were sent electronically through Bill Payer with no problem. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 20, 2015 - I have held a mortgage with Nationstar since - 2013. Since that time, I have received revision to my monthly payments based on changes in taxes, the value of the property, and the balance of my escrow account. Last week, I received a notice from Nationstar that they were again revising our monthly payments based on a dis-balance in our Escrow account. This is all well and good, but the disconcerting fact was that they were raising my monthly mortgage payments by $600.00. Even worse was the fact that I was receiving less than 30 days notice as the new payments would be in effect starting -... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 15, 2015 - I am being charged extra escrow to pay county taxes, I do not pay county taxes, I am a - veteran. My mortgage was sold by - - - to Nationstar. Never had a problem with - - - and within - month problems with Nationstar. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 10, 2015 - I have a mortgage in which the legal description is incorrect. I have repeatedly requested that the company who holds the mortgage please correct the error. My title company has also sent an email request. All requests have been ignored to date. The house that has the incorrect legal description on the loan is showing up on the title for the property next door that I am trying to sell. I can not sell that property with the cloud on the title. I need Nationstar mortgage to release the title to - ( incorrect legal description on the title ) and order a new title search and prepare a correctiv... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 10, 2015 - My mortgage was sold from - - - to Nationstar Mortgage. I never received any information from - about the sale until it already had happened. When my wife attempted to contact Nationstar about our payment ( since it was -/-/- ) they told us that they did not have our recorded updated so they could not accept a payment. They said we would get notification when everything was in place to make the payement. The notification came on - - and said that we were overdue on our payment and a late charge was assessed. When we contacted Nationstar they stated that the payment was d... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 2, 2015 - My mortgage servicer ( - - - ) sold servicing rights to Nationstar starting - - 2015. I contacted - and was told that I had no say in the matter, but the only change I would see is the account # and address I send payments to. I called Nationstar on - - to set up my auto bill pay, but was told they did n't have my account info yet and they would be sending me a welcome packet with all the info I would need. I did n't receive this packet until - -. I called Nationstar customer service ( poor description of what they do ) and was basically told there was no way to s... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 1, 2015 - I make my payment on the last day of each month. When this date occurs on a weekend, Nationstar 's website shows for the selected loan online payments are not allowed. Online payments cost $9.00 to make my payment, but to call on the phone to make my payment they charge me $19.00. I feel this is discriminatory. This forces me to pay a higher fee to make my payment before the end of the month. To avoid becoming further behind ... or chance referral to foreclosure. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 24, 2015 - Nationstar Mortgage discontinued sending my monthly statements two months ago for no reason. I have contacted them several times only to be assured that they will be promptly continued, then nothing happens. Their customer people are rude and unhelpful. In reading their reviews online, it is apparent they are doing this to many other clients in an attempt to generate more late fees. I am hoping you can help me with this matter. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 19, 2015 - This is a follow-up complaint. I submitted a complaint to the CFPB and in the complaint, had - issues. Nationstar took over my mortgage from - - -. When the transition took place, Nationstar stated I missed a payment. Based upon my records ( which were also provided to Nationstar ), I disputed this and wanted clarification to resolve the issue. The clarification never came. In recently speaking with Nationstar, they seemed to have difficulty separating the -. I want to specifically address the negative credit reportings for - -, - -, and - -. My goal is that th... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 11, 2015 - My wife and I purchased our - home using my VA loan which I earned through military service for my country. Our initial mortgage lender, - - - was wonderful and made process very easy. But all that came to an end once our loan was then in turn sold to another financial institution that would continue maintenance on our loan. Bad part is as a consumer you have no way to research, review, or have a choice in who gets your loan, Our loan ended up in the hands of Nationstar Mortgage and after the - year of us sending our payments in the same exact way every time and on time, we rece... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 10, 2015 - Nation Star Mortgage payment electronically debited from my checking account without my consent. - $1600.00 was debited from my account and on - $1600.00. This resulted in - mortgage payments within same billing cycle. I called on - requesting funds to be returned in the amount of $1600.00. I was instructed to fax statement showing funds were debited from my account ; I did. I was promise the funds would be wired ; they were not. I called - I was advised they needed to - way call my bank to verify funds were debited from my account ; we did verify funds were debited fro... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure March 24, 2015 - My mortgage company is giving me the run around I have been trying to get a modification for several months. They have ask me to supply documents over and over again I have faxed all my financial information such as income tax returns, bank statements, and paystubs. But now they still asking me more proof of income which I have sent them several times. When I call to speak my loan specialist I never can I always speak to the next representative who is n't handling my case. I was just sent a letter saying that I need a contributor package and two months bank statements or proof of income. Im ve... |