Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

My wife and I purchased our - home using my VA loan which I earned through military service for my country. Our initial mortgage lender, - - - was wonderful and made process very easy. But all that came to an end once our loan was then in turn sold to another financial institution that would continue maintenance on our loan. Bad part is as a consumer you have no way to research, review, or have a choice in who gets your loan, Our loan ended up in the hands of Nationstar Mortgage and after the - year of us sending our payments in the same exact way every time and on time, we received a statement showing - payment was allegedly not received '' by Nationstar Mortgage. We researched and had our bank and the - Postal Service provide documentation showing that we did in fact make the payment and that the payment WAS received by Nationstar Mortgage due to the fact that everything today is electronic. The - documentation showed


Nationstar Mortgage '' underneath. We provided this documentation to Nationstar Mortgage through - of several representatives we spoke to was told the late fee would be removed and they would search for lost payment. Nothing happened. -/-/- came and we sent our payment the same way we always have, certified mail and on time. Nationstar Mortgage received this payment but because our account showed a past due payment ( Nothing was done about lost payment from -/-/- ), they applied -/-/- 's payment to -/-/- which left our account still one month behind for - and all the while late fees applied and credit report reflecting late payments towards mortgage payment. Once again we contact Nationstar and speak with a different representative, explain the situation ( No notes was put in our account from prior conversations regarding lost payments ) and was told to, AGAIN, send in our supporting documentation and they would search for our payment. We did exactly that and sent in now - sets of paperwork showing that we sent, AND, payment was received by Nationstar Mortgage and representative who signed for it. SO, -/-/- comes and we send in our payment as usual certified mail and on time as a trustworthy borrower should. **Keep in mind we are sending a Cashier 's Check which is as good as cash and we have a way to track it, so they money is instantly deducted from our account. We receive statement for -/-/- showing that no payment was received and all the while our past due amount was increasing and the days past due was increasing as well. We contact Nationstar concerning all the lost payments and was again instructed to send in our supporting documentation. We followed their instructions and sent in NOW - sets of documents showing payment made and Nationstar Rep siging for as received. Following this we receive a letter from Nationstar stating the Research Dept. investigated and found nothing wrong. -/-/- comes and we send our payment again the same way. Mid-/-/- we receive statement showing no payment received for -/-/- We contact Nationstar, they tell us to send in documents, we send in now - sets of documents, and still receive a letter stating they investigated the issue and found no faults. We are left with no option but to seek legal assistance after numerous attempts to fix this problem went without notice even with hard documentation showing that employees from Nationstar signed as receiving our payments. Our past due amount has increased dramatically, but we do not have the money in our account because it is in the form of a cashier 's check lost within Nationstar Mortgage and fear that foreclosure is looming due to the number of days behind and foreclosure paperwork being sent.