Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account North Carolina

My mortgage was sold to Nationstar Mortgage LLC around 2 or 3 years ago. During this period, there were no issues with my account. In - of 2015, I decided to make my payments directly from another account rather than have Nationstar draft payments from the old account. Not thinking, I did not update my payment options online in their system and consequently, the - and - payments were sent back because of NSF. I immediately reissued - payments through Bill Payer bringing the account current. The payments for - and - were sent electronically through Bill Payer with no problem. When - 's payment was sent in through Bill Payer, the payment was rejected and sent back to my bank as was - 's payment. When I spoke to a customer service representative, I was told that for a 6-month period, all payments would be rejected unless they are in the form of a cashier 's check, a money order, or etc. I was not notified of this previously. As a consumer, it is apparent that Northstar is using tactics that will create additional fees for the company or even cause foreclosure. Consumers beware! - -