Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Florida

This is an extension to a former complaint filed a few days ago with NationStar. After - Title Company tried to pay off the lender for my home the lender NationStar rejected the payment saying the payoff amount was short by - but could n't tell us where that amount came from and why. They sent us a new payoff balance which stated that the new payoff amount was not short by - but actually short by - but again could not tell us why or what for. We spoke with - different representatives who all stated that it was an error on their end when giving us the payoff balance but they could n't pin point what the error was from and how they got their numbers. - Title Company decided to pay them the extra - out of their own company funds to be done with the situation. Upon sending NationStar the new payoff balance with the - difference somone mistyped and over payed NationStar by - We contacted NationStar who said that they were unable to return the wired overpayment because their system showed the received the fund through a check not a wire. - with -


stating it could be done after - days. She then again changed her story and said that we could put in a request after 18 days to try to get the funds returned and that it would need to be processed and if approved then we would receive it via check in the mail through -. She said that she could not send the funds to - - that she could only by law send them to me. So now we have to wait - days to received this check once it 's sent here to - to me I have to signet over to - - and overnight it to their offices in -. I 'm extremely irritated that NationStar changed the payoff amount AGAIN and can not tell us why. I 'm extremely irritated that they will not return - Title Company 's money to them. I 'm extremely upset that they changed the payment received in their system in order to prolong the refund process. This company is beyond ridiculous, unprofessional, and fraudulent. Attached you will find the documents showing the payment differences the wire transfer and the over payment to them supporting my claims.