Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Nevada

Nation Star Mortgage payment electronically debited from my checking account without my consent. - $1600.00 was debited from my account and on - $1600.00. This resulted in - mortgage payments within same billing cycle. I called on - requesting funds to be returned in the amount of $1600.00. I was instructed to fax statement showing funds were debited from my account ; I did. I was promise the funds would be wired ; they were not. I called - I was advised they needed to - way call my bank to verify funds were debited from my account ; we did verify funds were debited from my account. Agent -, ID # - promised to deliver a check via - and provided a tracking #, -. On - called - to discovered this was an invalid tracking number. I called Nation Star and I was placed on hold then hungup on after waiting - mins. I called back to discover that no check had been delivered. Supervisor/Agent -, - ID - advised that the funds would be returned to my bank account ( same accounts were paid from ). I was advised that since I was filing a CFPB complaint the call needed to be escalated to higher member of management. -, - ID # - assured that $1600.00 would be reversed and back into my account by the morning of -. - provided a ref #, -. I also disputed the amount of the loan when it was transferred from - - -. Nation Star has refused to assist me with this process. They deflect the responsibility back on - - -.