Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Washington

- - - sold my mortgage to Nationstar. With -, I made bi-monthly payments, without issue. They came out the - and - of the month, barring holidays or weekends, which they allowed to come out a day or - late. Now that my mortgage is with Nationstar, they send me foreclosure letters constantly, even rhough I never have been late. They state if I want the letters to stop, I need to call their - party company to make bi-monthly payments ( this - party company charges 300+dollars for this service ) or set up autopay. Thing is, I already autopay through - bill pay TO Nationstar on the - and -. Why would I setup another autopay? I am - - - and can not access the internet or telephone while -, so why set up - party phone pay? Also, they stated if I do not pay in full when they want, my money goes into a reserve account until it is fully paid and may not be applied properly to escrow, interest, and principle. From my understanding, the original terms of a sold mortgage MAY NOT BE MODIFIED, including disbursement of the payment, how the payment


accept bi-monthly payments? How hard is it to apply payments properly? These problems are on YOU, not me, and I REFUSE to accept responsibilty for these issues. I had no say in my loan being sold, and I am not to be blamed that YOU can not accept bi-monthly payments because you are a new company ... you are n't. You are post-bankrupt under new management. I amonly with you as long as it takes to finish my current - and then I will refi with a companythat is non profit and knows what they are doing. It is my responsibility to make sure you apply payments properly and to notify you if there is an error, something yhat will be next to impossible to do, since I am put on hold for - min. each tkme I call customer service.