Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Florida

On many occasions Nationstar Mortgage has been unprofessional and disrespectful towards me. I was - military and - ( -/-/- ) when they bought my loan from - - -. I had never had any issues, was never late, my monthly payment never changed. When Nationstar took over they had been cashing my monthly payments and applying the funds to another person account that only had the same last name! On my credit report, due to their incompetence, I had negative hits for 6 months showing I was delinquent. I came home from - to find my mail box full of foreclosure threats. To this day ( -/-/- ) I still have the negative remarks because they have refused to remove them saying I should have been following up on my account even though I was in a -! Once being home and making my payments to them my amount started changing and they would n't apply the money I was sending because it was short. My monthly payment increased by almost - and no one could tell me why. They would never contact me telling me my funds were short and I would n't find out until the next


- - - left a voice mail stating that the funds were short -. When myself and - from - called them they said the payoff that was sent was more than enough to cover the payoff in their system and they were unsure of the -. I refused to pay the amount until I was notified of a breakdown describing what the extra charges are for. Nationstar has refused to tell me what the extra charges are. They refuse to let us talk to a supervisor. They refuse to put in writing that I wo n't be charged the extra daily interest fees that are accumulating while they 'straighten out this matter '. It is now 10 days past our closing date. Nationstar refused to apply the fund towards my account until they figure out the extra bogus amount and have now returned the payoff funds to - - -. The following email is attached from the President of - - - validating my complaint, an email from - - at - - - showing the amounts and Nationstar 's additional fees being requested, and the payoff sent by Nationstar. All backing my complaints with them.