Review and analysis of over 65 General Purpose Card complaints against Blackhawk Network Holdings Inc.
Blackhawk Network Holdings Inc. consumers have reported over 65 official complaints related to General purpose card. Out of the 65 consumer complaints against Blackhawk Network Holdings Inc., 26% were disputed by the consumer (i.e. the consumer was not happy with how Blackhawk Network Holdings Inc. responded to their complaint) and 98% were processed in a timely manner. 37% of consumer complaints against Blackhawk Network Holdings Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Blackhawk Network Holdings Inc. Prepaid card fraud or scam December 4, 2016 - I purchased to 'Simon 5 % back ' Giftcards, with a balance of - on each card. The card has a promotion that if it is used at certain merchants, 5 % of the purchase will be refunded to the card. I made a large purchase at - for approximately -, using my - cards. - is one of the merchants included in the promo. So 5 % was refunded to both cards. I subsequently returned the merchandise to - and they credited the funds back to the cards. At this point Blackhawk Network ( BHN ) blocked my cards. It is very difficult to deal with them. It took a week for them to even do anything. T... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 1, 2016 - I am trying to dispute a transaction with blackhawk network on a prepaid visa card. I have submitted the dispute form both via fax and email, but have not received any confirmation that the dispute form has been received and is being processed. I have called several times and spoke to several different departments and no one can get me in contact with the dispute team for a status of my dispute. Their terms state they can only accept disputes that are initiated within 60 days from the transaction, but fail to even provide a confirmation of receiving the dispute or the status of the dispute -... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account October 24, 2016 - They closed my card account and did n't give me a reason. Now they are going to charge me money to send me a check for the remaining balance. They have not presented any other way for me to receive the money without paying them a fee.... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam October 7, 2016 - greetings, - ago, i recevied a prepaid visa card as a gift. it was issued by PAYPOWER/- : card no. - - - - ; expiration - ; security code, - i activated it last week and everything appeared fine until i attempted to make purchase. i was told there were NO funds in the account. i called PAYPOWER and was told that i had to give them the original amount loaded onto the card before it could be activated. well, since it was a gift, i 'm unsure if i ever knew the original amount, and if i did, i have long forgotten. these cards are usually affixed to a display card that shows... |
Blackhawk Network Holdings Inc. Prepaid card fees October 1, 2016 - I recently received a refillable prepaid - card in the amount of $25.00 as a gift from work. After 10 days I was billed $5.00 as " monthly management fee ''. My complaint is, how can a credit card company charge such high fees just for providing the card? On a $25.00 card that 's like 100 % interest per year ( maybe more )! This is on top of the fee that they charge the company where you use the card ( usually 2 percent I think ), and the fee charged when you purchase the card ( usually around - dollars ). How can the government allow such usury rates to be charged by creditors?... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 16, 2016 - My account got locked because the company changed the policy and started locking accounts automatically for any transaction over a $1000.00. I have not been able to use the account for months. I requested the account to be closed and the funds to be returned to me. After submitting all the requested documents, the company representative gave me 30 day deadline before the check would be issued. It has been over 2 months since and the account remains open and the crooks continue charging me monthly fees.... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues April 29, 2016 - I paid a merchant for an item I never received. The online merchant was - / - aka -. I had to dispute this transaction with the company that handles the - gift card, Blackhawk Networks. I have faxed them twice and called them 3-4 times and they have not yet assisted me. It has been 90 days since their letter and they have not yet resolved my dispute and can not even tell me if they received the documentation that I sent to them. All of this info will be included in the attachment that I am uploading.... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam April 20, 2016 - This is my second complaint. My first ended up being Case number : -. Blackhawk provided a weak partial response saying they were investigating over two weeks ago, and my money is still locked up. I can not access any funds in my account, and this has been the case for over - months now. ... |
Blackhawk Network Holdings Inc. Prepaid card adding money April 9, 2016 - I purchased a ReloadIt pack and loaded $240.00 on it to put on my prepaid debit card. After loading the pack it was said that I had to open a safe on Reloadit.com and add the card that I want to load in the safe. After adding the card and the reload pack to the safe, I attempted numerous times to load my card to get a message that says card is being verified. On the pack it says instant load. I called Reloadit and the representative says it takes 4hrs and its a federal government regulation. I asked for where it says that and she said in the terms and condition, when asked what part she hang... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 4, 2016 - My Tmobile Visa account was closed due to an " internal risk issue '' with $3000.00 in the account. I 've called multiple time with the first - people telling me the money is simply gone. The third time I called, I was told to send in a picture of my ID next to my face ( a ridiculous request ) as well as receipts from my last transaction ( over a week ago and those receipts are long gone in the trash ) They said there is not other way to get my money back. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account March 28, 2016 - I requested account closure via - mail -/-/2016, per the Terms and Conditions of the account, by mailing the card and a letter requesting closure. While not required per the t & c, I also included copies of my photo ID, as a courtesy and proof of my identity and address. My account balance at the time was -, and I asked that it be sent via check to my address on file, which matches the address on my photo ID. As of -/-/2016 I have still not received a refund. I was also charged a 'monthly maintenance fee ' of $5.00 on -/-/16, and again on -/-/16, indicating the ... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam March 21, 2016 - On - -, 2016 i loaded $500.00 to my account ending in -. My account has since been frozen, with no ability to use the card for debit transactions, no bill pay functions, no ability whatsoever to transfer money off the card. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account January 29, 2016 - On - -, 2016, I requested a refund of my prepaid card 's balance since I had issues using it at a merchant. The customer service agent said I should receive a paper check for $200.00 in 10 business days. On - -, 13 business days ( excluding the holiday ) later, I still have not received the refund check. Upon calling customer service, they said it may take up to 30 business days. The discrepancy between the original call on - - to what I was told on - - is alarming and give me great concern as to when I should expect to receive the check. It is a - Prepaid Visa G... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues January 19, 2016 - I ordered - $300.00 visa prepaid card on - ( order # - ) on -/-/15. The order is supposed to be fulfilled by -. I called - on -/-/15 because I did not receive the prepaid cards. Agent requested me to wait until -/-/15. I called again on -/-/15, and agent agreed to void the old cards and ship - new cards ( Call Reference # - ). I called - again on -/-/-, agent said that they have not resent the prepaid cards, but they agreed to send it soon ( Call Reference # - ). I received a phone call from - on -/-/-, and they stated that thos... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 4, 2015 - I purchased visa gift card labeled as debit from giftcardmall, but they are sending product incapable of handling debit transactions. The major issue is that this specific debit product I received does not come with PIN ( in violation of federal reserve board regulations ), therefore, it can not be processed as debit card even though it has the word of DEBIT on the card. Additionally, they deliberately mixed the " terms and conditions '' of different products ( issued by different banks ) for the same item, so that consumers are unable to tell which product we are actually purchasing. Th... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 3, 2015 - I purchased - gift cards from -. When I tried to use them later my purchases were declined. I checked my balance on each card and they had all been used up. I immediately contacted - for assistance and they told me they would take 4-6 weeks to investigate and get back to me. They also asked me to send in multiple documents and proof of purchase. I did all that. As of now I 've only received the funds back on only - of the cards. I 've tried asking for updates on the other - cards but I still get quoted the same line : " please wait 4-6 weeks for our investigation to finish. ''... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam October 19, 2015 - I completed my tax return using - online service. On the last page, there 's an inquiry as to how I 'd like to receive my funds. It also advertised a quicker way to receive my funds by receiving it on a debit prepaid card, PayPower. This prepaid visa card is powered -. I went with this option. The - deposited $9.00, - into my account with these people and I have yet to receive my funds. PayPower claims that they 've returned the money to the -. The - confirmed that - received the funds on my behalf and has cashed it. PayPower confirmed receipt of said funds ; however, ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account September 22, 2015 - I have a paypower prepaid card. I loaded more than $3000.00 on the card. Now they hold my money and I can not use my card. I emailed the customer service and was told that they can not locate my account. I called the company and was informed someone will contact me. I never heard back from them. However, they kept charging my account after cancellation ( whatever you name it ). The latest Maintenance Fee was charged on -/-/2015. This company is just a scam. Please help. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account September 10, 2015 - I had a T-Mobile Prepaid Debit Card and was using it fine for almost a year. They summarily closed it about six weeks ago ( - - ) and accused me of not using it properly? I was very upset. I have a great deal of money in it and even though I submitted all the documents they requested for a refund, I still have yet to receive it, let alone any response from them. I 'm very worried and concerned about my money. Which, it should be noted, is diminishing since they are charging a monthly maintenance fee '' despite the fact that it 's a closed account!?! ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 29, 2015 - - now been over a week that i bought some Relodit Packs ( https : //www.- ) from BlackHawk Networks ( http : //- ) and have not been able to load them to my - prepaid - Card. I called Relodit Packs customer support daily and still have not been able to access my funds i have stored on their cards. ... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam June 29, 2015 - On -/-/15 I loaded $50.00 ( cash ) on to a Reloadit pack. ( This is one of the companies that offers reloads for - Prepaid Mastercards, which is the card I have,. They, Reloadit, are backed by Blackhawk Network California ) I then followed the directions on the pack to open a Reloadit Safe on their website. After I completed the information the website requested, I received a popup message that said I would receive an email of how to complete the activation of my Reloadit Safe. I kept checking my email account ... no email from Reloadit. - hours + later I called them, this would ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 8, 2015 - I purchased a $500.00 load it pack for my paypower pre paid credit card on - -. With no prior notice to their customers they added a new level of security to their process called safe ''. The program was not ready to be implemented with all of the issues they were having accessing the safe program. I purchased this card to pay - bills that were due immediately so I closed my account with paypower and asked for a refund check for my $500.00 reload it pack and still have not received my refund check as of - -, - each time I call and speak with - she assures me the check... |
Blackhawk Network Holdings Inc. Prepaid card adding money May 24, 2015 - On - -, 2015 I loaded - Reloadit cards to my Reloadit safe. - Reloadit cards had $500.00 on them. After I successfully loaded the cards to my safe I had a safe balance of $1000.00. Then I loaded $1000.00 to my - prepaid debit card. The Reloadit safe indicated that the load was successful, but when I checked my - account online, only $500.00 dollars was added to my account. I called Reloadit - times to correct this situation. - times the customer service person told me someone would call me. Nobody form the company has called me, nor have they returned my $500.0... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam May 21, 2015 - Was told I must purchase a - pack to open a safe account on line to put my money in before I could access my money my prepaid - card. After loading my money onto my safe account, -, I went through circle after circle of technical difficulties and I couldnt access my money. After a month of trying to reconcile this problem, I finally requested a refund of my money, they said it would take - business days to receive it. After - days came and gone still no money, called cooperate office spoke with - at Blackhawk Network, she said some how refund was canceled she apologized and h... |
Blackhawk Network Holdings Inc. Prepaid card adding money May 14, 2015 - Used - to load money on my prepaid PayPower - card but it was not added to my account. Have a confirmation receipt from -, have the actual hard copy of the receipt that I have emailed - times to the company and called close to a dozen times, spoke with several supervisors but yet over and over again they pass the buck and can not offer a resolution. It has been almost a month and still they have not credited my money. ... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam April 30, 2015 - Filed against : Reloadit- - - - CA -Complaint Description : Theft of Money - $900.00 total. $500.00 in Reloadit 'Safe ' and $500.00 on Reloadit card that I can not load to 'safe '. Claimed Tech Difficulties -/-/2015 - purchased - reloadit cards for a total of $1400.00 ( $500.00, $500.00, $400.00 ) - After delay of having to try - times to verify my card ( which had already been verified weeks ago ) Both cards for $500.00 each finally loaded to my 'safe ' I was able to load only $500.00 to my netspend card. When I tried to reload the remaining $500.00 ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 30, 2015 - Date : -/-/2015Background : We are victim of fraud /threaten scheme. The criminal specifically required '' us to purchase PayPower card, put money on, and told them the card number. Situation : After filing a police report, we called PayPower by the phone number listed on the back of the card. The representative picked up the phone, and we explained our situation. The following questions were all the card numbers. The - representative did not give us any information but transfer us to risk '' department. The risk department asked us again about the situation. After we explained about th... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam April 14, 2015 - I have purchased $3000.00 in reload packs from the company, -, a subsidiary of - Holdings. I have been only able to load $1500.00 and this only after hundreds of attempts to use the online service. - of attempts result in the same error message, 'We are experiencing technical difficulties '. I have made multiple calls to their customer service department and was told, after HOURS on hold, that a customer service supervisor would get back to me. That never happened. I need the money I have paid to use this companies service for a medical emergency. Please help. ... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam April 1, 2015 - I filed, y taxes online through IRS and I had the option to either get my refund loaded on a pre pay card, Direct deposit or either get them mailed out to me. I choose to get the prepaid card through this company called Pay Power. I called paypower on today, which is Wednesday, - -, 2015 and I asked for my balance and I was informed that it was a balance of 300 dollars on my account. However, when I went to use my card I was informed that it was block on my card, mind you I have never used this card before. I called Paypower to find out what was going on and they informed that my card ha... |