Blackhawk Network Holdings Inc. Prepaid Card Complaint

Blackhawk Network Holdings Inc. Prepaid card department,

General purpose card Fraud or scam Texas

I have purchased $3000.00 in reload packs from the company, -, a subsidiary of - Holdings. I have been only able to load $1500.00 and this only after hundreds of attempts to use the online service. - of attempts result in the same error message, 'We are experiencing technical difficulties '. I have made multiple calls to their customer service department and was told, after HOURS on hold, that a customer service supervisor would get back to me. That never happened. I need the money I have paid to use this companies service for a medical emergency. Please help.