Blackhawk Network Holdings Inc. Prepaid Card Complaint

Blackhawk Network Holdings Inc. Prepaid card department,

General purpose card Managing, opening, or closing account California

Date : -/-/2015Background : We are victim of fraud /threaten scheme. The criminal specifically required '' us to purchase PayPower card, put money on, and told them the card number. Situation : After filing a police report, we called PayPower by the phone number listed on the back of the card. The representative picked up the phone, and we explained our situation. The following questions were all the card numbers. The - representative did not give us any information but transfer us to risk '' department. The risk department asked us again about the situation. After we explained about the situation, he became rush and rude. He said he would n't do anything until we provided him with picture of front of the cards, receipts and the picture of DRIVER LICENSE with the


the person told me that it 's their policy, and the case would be closed if they did not receive the document within 24 hours. When I told him if police report would be enough, he asked if we wanted them to investigate or not otherwise he would close the case right the way. We felt pressure, we just had experience threaten/fraud, then the card fraud department required us to send in identity document via regular unsecured E-MAIL within short time. We then said yes, we wanted them to investigate, he hang up the phone after saying good bye while we started another question. We called back in again, since we still want to ask if there were any balance left, and where the money was withdraw. We talked to the representative and gave him reference number. He said he needed to verify my information started by my home address ... ( wait a minute, we bought prepaid card today from grocery store, never gave them any address information, how could he verify it? ) We told him that, and he stopped a bit and he said that we already spoke with their risk department and nothing further. We asked if we could speak with risk again, he hesitated and forward us to risk department again. We asked if we could have information whether there were balance or not. We were denied to access ANY information including balance, or transaction information unless we provided all required documents via e-mail. I later discussed this situation with our bank customer protection department, and he told me that it 's not common practice, if legal at all, for financial institution to require customer to send personal identity information through unsecured channel. Notifying police officer, he told us similar guidance. We decided that we would not give them the information. We did not know if we had any balance left that we could get back. We accepted that we already lost $2000.00. Concerns : - Is it legal or good practice that financial company to require identity information to be sent through unsecured channel? Similar report on - that other consumer gave up trying to pursue because of this requirement. - Do they have right to hide our balance? We would have been able to access to the balance if we did not report the situation in the first place? - Ask for my address to verify my identity even though we never gave them our address on file? I am concerning about their business practice.