Blackhawk Network Holdings Inc. Prepaid Card Complaint

General purpose card Fraud or scam

Blackhawk Network Holdings Inc. Prepaid card department,

General purpose card Fraud or scam Kentucky

Was told I must purchase a - pack to open a safe account on line to put my money in before I could access my money my prepaid - card. After loading my money onto my safe account, -, I went through circle after circle of technical difficulties and I couldnt access my money. After a month of trying to reconcile this problem, I finally requested a refund of my money, they said it would take - business days to receive it. After - days came and gone still no money, called cooperate office spoke with - at Blackhawk Network, she said some how refund was canceled she apologized and had no clue who did it, then assured me I would have my refund in - business days. - business days came and went, still nothing called - back again some one had some how canceled my refund yet again, they apologized but will try and start refund process again which still will take another - business days, Im not holding my breath!!!

Blackhawk Network Holdings Inc. customer in Kentucky
May 21, 2015

* Source: CFPB Complaint Database

Blackhawk Network Holdings Inc. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Blackhawk Network Holdings Inc.Complaint HistoryComplaints11/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/20153/20164/20165/201610/201612/201601234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Blackhawk Network Holdings Inc.Fraud or scam2.7%64.9%32.4%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFraud or scam1.0%53.1%21.3%4.1%20.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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