Review and analysis of over 189 Conventional Adjustable Mortgage (Arm) complaints against Seterus
Seterus consumers have reported over 189 official complaints related to Conventional adjustable mortgage (ARM). Out of the 189 consumer complaints against Seterus, 22% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Seterus Mortgage credit decision / underwriting December 18, 2015 - - - sold my mortgage payments to Seterus or - and they are trying to foreclose my home saying iam two or three payments behind when iam not.Everytime I talk to them add a month and saying I owe $2500.00 for two payments and my house payment is $ -.Two payments is about $ -.I believe they 're trying to rip me off.I know they 're trying to get more monies off me andy family. ... |
Seterus Mortgage loan servicing, payments, escrow account December 17, 2015 - I purchased my property in -/-/- and the original lender was -. The lender on the second was - -. For the first 10 years, I was to pay interest-only. Then, the financial crisis of -/-/- caused me to lose my job and I found it difficult to make my monthly payments. So -, through HARP, I spoke with a certified HUD advisor from Hope Now, and she suggested that I contact - to see if - - or - - owned my loan, write a hardship letter stating my financial situation, and that I would like either a Homeowner Affordability Stability Plan ( 30 year fixed that combines... |
Seterus Mortgage credit decision / underwriting December 9, 2015 - When I originally took out a refinance mortgage, - - the underwriter for - - required that I pay some creditors on my credit that did not belong to me. The title company cut checks to each of these creditors. They gave me the checks, when I called the creditors to get mailing address they stated that they did not have an account for me. I explained about them being on my credit reporting and again they stated that there was no where to apply funds because they do not have an account for me. I tried for years to get some one to help me I could not afford an attorney ... .I am - y... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - We have a mortgage with Seterus ; it is an interest only loan ; We were contacted in - - that they changed the terms in - - without notify us. At that time I asked for the details on this and contesting the loan, which by the terms of the loan stop all late fees and additional interest at that time. I have, in writing both via letter and fax sent them the request for this and it took them until - - to get me the details, and then only after the Attorney General of MN office had been contacted and was working on this case. During this time Seterus called us weekly and we alway... |
Seterus Mortgage loan servicing, payments, escrow account December 3, 2015 - On -, 2016, - Mortgage Company sold my home mortgage to a company named Seterus , Inc . I was not send a " Goodbye Letter '' from - notifying me of the sale, and to date, despite numerous requests to - by phone, have never received -. So then did not handle the sale in the manner they are required to do ; they never notified me. This complaint concerns a " mortgage company '' called Seterus , Inc . I learned my mortgage had been sold when I called - to make my monthly payment and they told me they could not take payment ; the loan had been sold. They did not know who they... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - I have a mortgage with Seterus inc. that has been modified about 5 years ago. Seterus inc. has worked with me when I needed the most and I truly appreciate it, but they had become my worst nightmare after they started making various mistakes in handling my mortgage correctly and effective. They first made a mistake in applying money to my escrow, they raised my payment saying I did n't have enough money in the escrow account to cover insurance and taxes. I found that odd, cause I new how much I had to pay a month to take care of that and they were charging me a lot of time and money. After... |
Seterus Mortgage loan modification,collection,foreclosure November 10, 2015 - My reason for reaching out to you is in hopes that someone can possible help our situation. Our client has been paying a trial period in a timely matter to your client beginning - -. The approval required for - trial payments in which she did, and has continued to do so for 5 months now. Seterus advised us after the - payment that the file was being reviewed and that the final modification documents should be generated and set out before the end of the month ; this was in -. For 2 long ongoing months we have been trying to retain these final modification documents which we know ... |
Seterus Mortgage loan servicing, payments, escrow account October 27, 2015 - On - -, 2015 I made a payment for my home loan to - Mortgage in the amount of $1300.00 for the months of - 2015 bringing my home loan current. On - - ,2015 my loan was sold to Seterus. I made - payment to Seretus in the amount of $700.00, which was received, and cashed. I received foreclosure letters from Seretus, resulting in me making a phone call into customer service on - - -. The customer service rep stated he could see that I made my payment to - bringing my home loan current, BUT they applied my payment incorrectly to the principal. Which then leaves... |
Seterus Mortgage loan modification,collection,foreclosure October 8, 2015 - I am a surviving spouse of a property held in Joint Tenancy in the state of California. I am on the Trust Deed but not on the loan. I have since filed an Affidavit of death ( By Surviving Spouse ) at the - Recorders office, and title has been placed in my name solely, as allowed by California Probate Code -. Since the passing of my wife it has been difficult for me to maintain payments on the note for the last 2 and a half years on my income alone. After careful consideration, I have concluded that the best option for me at this time is to try and have the lien holder approve a short sal... |
Seterus Mortgage loan servicing, payments, escrow account September 28, 2015 - - 1. SETERUS was not responsive to payoff requests, which resulted in them securing more time to collect interest payments - I believe they owe me interest that they collected past the closing date2. SETERUS is now not responding to my requests for a refund of $1600.00, as escrow funds they collected for city taxes are no longer my responsibility as I sold the home and they are now the responsibility of the new ownerI sold my home with a closing date of - -, 2015. Beginning in -, the title company began contacting SETERUS requesting a loan payoff statement. After multiple faxes a... |
Seterus Mortgage credit decision / underwriting September 19, 2015 - On -/-/- we apply to Keep Your Home California for a Reduction of Principal Balance of my mortgage. We got approved on -/-/- for a Reduction of or voucher of $75000.00 towards the Principal Balance of my Loan with Seterus Mortgage. Seterus Mortgage received the amount of $75000.00 from Keep Your Home California Relief Program, around -/-/- or -/-/-, since then we have encounter a delay from SETERUS to apply to amount to make the modification or our Loan with them, we called them and ask them and they have a very unprepared employees working for them they do n't know how... |
Seterus Mortgage loan servicing, payments, escrow account September 11, 2015 - I sent Seterus Inc $730.00 via bank wire in - 2015 to cover an escrow deficiency caused by double payment of hazard insurance company.Instead, despite my instructions as per fax I sent on - ( see attached ), they miss applied the funds reduced principay y $310.00 and applied $420.00 to a new monthly installment, causing me to be a month ahead in my installment payments. When I realized in - that my escrow account was still deficient I called to request a reversal of that application. Over the months of -, - and - I continued to make my monthly payment even though I was ... |
Seterus Mortgage loan servicing, payments, escrow account July 17, 2015 - I have a loan with Seterus Inc. Loan number -. I always pay on tine and never missed a payment. Last month in addition to my monthly payment of $240.00 I transferred $35000.00 in intent to cover part of my principal. Seterus, instead of covering my principal, transferred the money in to so-called Suspense account. I called them to make sure that they transfer the money from this account to my principal. They promised to do that, but of course never did. It is convenient to them to keep my principal higher in order to charge me more interest. This first telephone call I made was on -/... |
Seterus Mortgage loan servicing, payments, escrow account July 14, 2015 - My loan funded by - was transferred from - - - to Seterus, they lied to me once about a modification ruined my credit in the process, now they cheating me out of money for an Escrow account that I do not even have. They are dishonest. I am very afraid I have to watch them so closely, the problem is they are servicing loan for the government the same place I am filing a complaint. Now they are taking extra money in my monthly statement and can not explain to my why. This company has more complaints than any company on the planet but nothing is being done because they are working for... |
Seterus Mortgage loan servicing, payments, escrow account June 30, 2015 - On - -, I realized that I did not get my statement to pay my mortgage. I called Seterus who said that no statements were sent out because they were having '' computer problems ''. I was instructed to send the check in with the account number written on it. This was done. However Seterus applied it to the wrong account. I have tried for the past 2weeks for them to correct their mistake and now I am been penalized with late fees and a negative on my credit report. I have called multiple times and have been told that they see it noted but NO effort has been made to correct their mistake. .I... |
Seterus Mortgage loan servicing, payments, escrow account June 30, 2015 - Complaint against Seterus, Inc. Their procedures and forms are inadequate to meet customers ' needs ( allocating sums to each item payable ) and amount to a denial of their right to pay correctly additional amounts on their principals, every month, in a reasonable manner. Allocation of amounts paid each month since end of - have been erroneously made by Seterus, causing unresolved phone calls and potential harm ( i.e., late payment ). Example : this month, on - -, Seterus allocated the whole amount of my payment ( exceeding my regular monthly amount ) to the principal instead of first... |
Seterus Mortgage loan modification,collection,foreclosure June 29, 2015 - The payment changed and we and we did not realize. We are behind about $1000.00 or so. We were sent modification documents. We filled them out and sent all supporting documents by - about two weeks now and we have not heard anything. ... |
Seterus Mortgage loan servicing, payments, escrow account June 18, 2015 - - - when I called my Mortgage Co. asking on the status of my auto pay '', the representative ( her name is - ) told me that my auto pay has not been set up yet, so she advised me to pay by phone to avoid late fee, so I did. Today - -, Seterus ( a Mortgage Company ) charged me twice ( on my checking acct ) dated - - and - -. I called Seterus and I have requested to send the money back to my account but they say that they cant do that unless I request a letter from my bank. - took the funds from my - savings and they charged me for the transfer fee. I called my ... |
Seterus Mortgage loan modification,collection,foreclosure June 4, 2015 - My servicer SETERUS approve me in - -, 2015 for a - months trial payments reducing my mortgage payments to $1300.00 it was supposed that my trial end on - -, 2015, and since then my mortgage will be permanent modified. Today - -, I still continue doing trial payments and anytime that I or my housing counselor contact SETERUS we received same answer that there is not news about final loan mod. Please help me. ... |
Seterus Mortgage loan modification,collection,foreclosure May 29, 2015 - I just received a loan modification package from Seterus Bank with a proposal trial period payment for - months in the amount of $3600.00 which is around $1700.00 over the amount i used to pay before to - - -. My payment was $1900.00. How can i afford to pay more then what i could n't pay before in the - place. I have spoken to alot of my close friends who were in the same situation as me and around the same loan amount and property size, they have received a very good loan modification of around $980.00 a month, another friend received a loan modification in the amount ... |
Seterus Mortgage loan servicing, payments, escrow account May 20, 2015 - Servicer ; seterus paid - flood ins premiums causing a $3000.00 negative escrow and by paying - flood agencies they voided - another. Then they refused to acknowledge the paid - when - was alread in place. They later added forced place coverage costing me another $350.00. And due to paying recent - premium late they cost me an additional $330.00. On top of $4800.00 to - - that was canceled and flood was in place at time they paid -. I am - and no reasonable assistance has been given and it has taken a stressful tole ... |
Seterus Mortgage loan modification,collection,foreclosure May 12, 2015 - I am the personal representative of - -, who passed away in - and had a mortgage loan with Seterus ( loan number - ) that was satisfied by a short sale in 2014. I called Seterus in -/-/- to request that they mail me a copy of the - that was issued. When I did not receive it, I called again on - -, and again on - -, and again on - -. During the conversation on the -, Seturus told me that they would fax the form to my accountant, but he never received it. I need the form so that the accountant can file the final 2014 federal tax return. Since Seterus has ... |
Seterus Mortgage loan servicing, payments, escrow account May 11, 2015 - I have been with Seterus for several years, I guess they bought my loan from my previous servicer. In the last few months they have made accounting errors and they are unable to fix them. It gets worse with every call I make. My principle has actually gone up and they ca n't figure out why. Even though I make more than the monthly payment required every month. I make $1000.00 payment every month, for the last 5 years it used to apply to the monthly payment due and the rest towards principal. Now they apply it towards future interest. After calling and asking them to apply it the old way they... |
Seterus Mortgage loan servicing, payments, escrow account April 17, 2015 - THIS LOAN WAS SOLD TO SETERUS BY -. THE STATEMENTS WERE MAILED TO MY ADDRESS INSTEAD OF MY PO BO- IN -. THERE IS NO MAIL DELIVERY TO MY ADDRESS OR ANY IN THE TOWN OF -, ONLY PO BO- DELIVERY. I DID NOT GET THE STATEMENTS AND, THEREFORE COULD NOT PAY THE BILL. I WAS NEVER LATE ANY OTHER TIME. IT SHOULD NOT BE REPORTED AS A LATE PAYMENT. ... |
Seterus Mortgage loan servicing, payments, escrow account April 7, 2015 - Our Mortgage loan originated with - in -, then was later sold to Seterus in -. In -, my husband became active duty military, so we proceeded to ask for a rate reduction due to SCRA Act. At first, they denied my request stating that my husband was not on the Note. However, once I told them he was on all the collateral documentation, they complied by reducing our rate from - to -. I provided his military contract, which does not expire until -, -. I have always made my payments on time, never being charged a late fee. My husband has since been sent to -, for the remain... |
Seterus Mortgage loan modification,collection,foreclosure March 27, 2015 - Please know I greatly appreciate your assistance with this matter. This complaint is a follow up to my previous case you had been assisting me with, case # -. After more then 3 years trying to obtain a resolution, I deem your assistance was key in getting the bank to move forward with our modification. In -/-/-, they finally approved the trial loan modification.Therefore, I did not pursue it further or dispute the complaint, as I assumed it was resolved. I completed all the documents they requested and agreed to assume the loan. I started making my - of - trial payments in -/-/... |