Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account
Seterus Mortgage department,
Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida
On - -, I realized that I did not get my statement to pay my mortgage. I called Seterus who said that no statements were sent out because they were having '' computer problems ''. I was instructed to send the check in with the account number written on it. This was done. However Seterus applied it to the wrong account. I have tried for the past 2weeks for them to correct their mistake and now I am been penalized with late fees and a negative on my credit report. I have called multiple times and have been told that they see it noted but NO effort has been made to correct their mistake. .I find this very unprofessional and unethical. Can you please assist me in resolving the situation.
Seterus customer in Florida
Jun 30, 2015
* Source: CFPB Complaint Database
Seterus response to complaint:
Closed with explanation
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