Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

- - when I called my Mortgage Co. asking on the status of my auto pay '', the representative ( her name is - ) told me that my auto pay has not been set up yet, so she advised me to pay by phone to avoid late fee, so I did. Today - -, Seterus ( a Mortgage Company ) charged me twice ( on my checking acct ) dated - - and - -. I called Seterus and I have requested to send the money back to my account but they say that they cant do that unless I request a letter from my bank. - took the funds from my - savings and they charged me for the transfer fee. I called my bank - re : such letter that Seterus is asking but - said that they cant issue letter to a - party. I called Seterus again but they said that there 's nothing else that they can do but considered it as advance pay '' for the next month. I have asked for the assurance that they I will not get double charged again but they cant give me -. I hope that someone can help me regarding the situation, I want my money back on my account, I also hope Seterus will pay the transfee fee that - charged me when they took the funds from my savings to cover. Please help.