Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting California

On -/-/- we apply to Keep Your Home California for a Reduction of Principal Balance of my mortgage. We got approved on -/-/- for a Reduction of or voucher of $75000.00 towards the Principal Balance of my Loan with Seterus Mortgage. Seterus Mortgage received the amount of $75000.00 from Keep Your Home California Relief Program, around -/-/- or -/-/-, since then we have encounter a delay from SETERUS to apply to amount to make the modification or our Loan with them, we called them and ask them and they have a very unprepared employees working for them they do n't know how to help us to resolve what is happening with the money that they get from the State to help us out, but they assure us that the money is there is just waiting to be allocated in the Loan. In the meanwhile calls and calls from the Collection Department to collect the money that they not even know why we own the money to them. It has been a very hard process for us because the suppose to send us the package that we need to sign and they forgot to send it to us at the end. And this happened a couple of times already and still they do n't have the Loan fix yet. The $75000.00 is still in their position waiting for them to work and apply it to our Loan. We are very stress out with this, they had lost our paperwork a couple of times as well. We do n't know what to do anymore.