Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Nevada

Complaint against Seterus, Inc. Their procedures and forms are inadequate to meet customers ' needs ( allocating sums to each item payable ) and amount to a denial of their right to pay correctly additional amounts on their principals, every month, in a reasonable manner. Allocation of amounts paid each month since end of - have been erroneously made by Seterus, causing unresolved phone calls and potential harm ( i.e., late payment ). Example : this month, on - -, Seterus allocated the whole amount of my payment ( exceeding my regular monthly amount ) to the principal instead of first to my whole monthly payment and the additional extra amount to the principal, and I discovered by chance that my - - payment was not recorded as paid, which would have induced late charges had I not made an additional phone call to verify Seterus ' letter acknowledging receipt of my payment that I received on - - or thereabout. Each month I must deal with this kind of errors which amount to consumer harassment.